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Management concept
• Knowledge:
– Awareness and understanding of a set of
information and the ways that information can
be made useful to support a specific task or
reach a decision
• Knowledge management system (KMS):
– Organized collection of people, procedures,
software, databases, and devices used to
create, store, share, and use the
organization’s knowledge and experience
Overview of Systems
Data and Knowledge Management Workers and
Communities of Practice
• Personnel involved in a • Chief knowledge officer
KMS include: (CKO): top-level executive
who helps the organization
– Data workers: use a KMS to create, store,
secretaries, and use knowledge to
administrative assistants, achieve organizational goals
bookkeepers, other data-
entry personnel • Communities of practice
(COP): group of people
– Knowledge workers: dedicated to a common
people who create, use, discipline or practice, such
and disseminate as open-source software,
knowledge auditing, medicine, or
• Examples: professionals engineering
in science, engineering,
– Excel at obtaining, storing,
and business; writers;
sharing, and using
researchers; educators;
knowledge
corporate designers
Obtaining, Storing, Sharing, and Using
Knowledge
• Leadership
• Knowledge champions, such as CKOs
• Culture
• Access
• Technology
• Learning Culture
More on the Importance of Corporate
Culture
• Changing the culture is imperative.
• To create a climate in which employees
volunteer their creativity and expertise,
managers need to look beyond the traditional
tools at their disposal: finding ways to build
trust and develop fair process.
• That means getting the gatekeepers to
facilitate the flow of information rather than
hoard it.
• And offering rewards and incentives.
Organizational Changes