ABOUT UNILEVER

About Unilever
Creating a better future every day

Unilever is one of the world’s leading

suppliers of fast-moving consumer
goods. We aim to provide people the
world over with products that are
good for them and good for others.
Our vision

● We work to create a better future

every day.

● We help people feel good, look

good and get more out of life
with brands and services that are
good for them and good for
others.

● We will inspire people to take small

everyday actions that can add up
to a big difference for the world.

● We will develop new ways of

doing business that will allow us to
double the size of our company
while reducing our environmental
impact.
Fast facts - 2009

163,000
employees 20 nationalities
at the end of among our top tier
the year managers

€89 million
More than 170
invested in
countries in which
community
our products are
programmes
sold
worldwide

264 manufacturing
€891 million invested
sites worldwide
in R&D worldwide
Our people

People are the heart

of our business.

● We aim to create an environment

in which all employees can fulfil
their potential.

● Unilever is one of the world’s most

culturally diverse companies. Our
Board is made up of six
nationalities and the nine members
of the Unilever Executive come
from six different countries.
Performance
 Scale and geographic reach

The Americas Western Europe AAC

€13 billion turnover €12 billion turnover €15 billion turnover
4.2% underlying sales -1.9% underlying sales 7.7% underlying sales
growth growth growth
32.3% of group turnover 30.3% of group turnover 37.4% of group turnover

2009 turnover €39.8 billion

Operational achievements in 2009

● Good broad-based underlying sales

growth of 3.5%

● Underlying volume growth of

2.3% – accelerating through the Sales growth 3.5%
year

● Increased investment behind our

brands

● Return to strategic acquisitions

including TIGI and Baltimor
Volume growth 2.3%
● Named International Supplier of
the Year by Tesco for the fourth
year running
 Category highlights in 2009

Savoury, dressings and spreads Personal care

● Turnover of €13,256 million ● Turnover of €11,846 million

● Underlying sales growth of -0.1% ● Underlying sales growth of 5.3%

Ice cream and beverages Homecare & other

● Turnover of €7,753 million ● Turnover of €6,968 million

● Underlying sales growth of 4.0% ● Underlying sales growth of 7.1%

 Unilever financial performance

* Restructuring, disposals and one-off items

** Continuing operations

* Continuing operations
Strategic Focus
Our corporate purpose

Our deep roots in local cultures and markets around the world give us our strong
relationship with consumers and are the foundation for our future growth. We
will bring our wealth of knowledge and international expertise to the service
of local consumers – a truly multi-local multinational.

Our long-term success requires a total commitment to exceptional standards of

performance and productivity, to working together effectively, and to a
willingness to embrace new ideas and learn continuously.

To succeed also requires, we believe, the highest standards of corporate behaviour

towards everyone we work with, the communities we touch, and the
environment on which we have an impact.

This is our road to sustainable, profitable growth, creating long-term value for
our shareholders, our people, and our business partners.
Unilever’s growth priorities
Our ambition is to win share and
grow volume in every category
and country.
Winning with brands and
innovation
● Deliver superior products, design,
branding and marketing
● Bigger, better, faster innovations
● Appeal to more consumers across
needs and price points
Winning in the marketplace
● Lead market development
● Win with winning customers
● Be an execution powerhouse
Winning with people
● Organisation and diverse talent
pipeline ready to match our growth
ambitions
● Performance culture which respects
our values
● Leverage our operating framework
for competitive advantage
Winning through continuous
improvement
● Lean, responsive and consumer-led
value chain
● Drive return on brand support
● Agile, cost-competitive organisation
Local roots with global scale

LOCAL ROOTS GLOBAL SCALE

Our deep roots and early Leveraging our scale brings us

engagement in D&E markets advantages over local
give us invaluable consumer competition:
insight:
● Global portfolio of brands and
● Understanding of the local categories
consumer
● Dedicated R&D investment
● Brands and products across a
wide range of income levels ● Shared values and standards
of behaviour
● Critical mass on the ground
● Corporate reputation with local
stakeholders and talent pool
The D&E opportunity

Of the 6.8 billion people in the world today, 5.9

billion live in developing and emerging markets –
countries such as Brazil, India and Indonesia
where Unilever has deep roots and a wide
presence. We already reach many more
consumers than our competitors in these
markets.

Other Other
developed developed
% 2004 3% 4% % 2009
Sales Sales
North
North America
America D&E 16%
23% 36%

D&E
Western 50%
Western Europe
Europe 30%
38%
 Categories,
Brands and Regions
Strong category positions

Unilever’s portfolio
of categories

Leading category
positions Homecare

Savoury,
Dressings
Personal Care & Spreads

Ice Cream &

Beverages
Big global brands

Top 25 brands =
almost 75% of Unilever’s
sales*.

* As at end 2009
Regions and categories

Clear, distinct,
complementary roles.

Categories Regions
Deliver global platforms Execute on the ground

Responsible for: Responsible for:

● Brand development ● Managing the business
● Innovation ● Deploying brands and
● Research and development innovations
● Customer management

Accountable for:
● Medium/long-term market Accountable for:
share ● Short-term market shares
● Brand health ● Growth
● Innovation metrics ● Profit
● Category value creation ● Cash flows
Foodsolutions

Unilever Foodsolutions is one of the world’s leading foodservice businesses.

● Works closely with customers, including caterers, restaurateurs and major hotel
and fast-food chains, to create food solutions that help grow their business.

● Operates in 68 countries worldwide, employing 4,700 people, including 230

chefs.

● Holds leading positions in bouillons/bases, seasonings, sauces,

soups, dressings, tea and desserts.

● Unrivalled combination of:

− Consumer insight

− Customer understanding

− Chefmanship® – culinary passion and expertise

− Well-known brands.
The Supply Chain
Raw materials and ingredients

€15.3 billion spent on raw materials

and packaging from over
10,000 suppliers in 2009.

Our share of world volume:

Preliminary data pending audit.

Manufacturing

264 manufacturing sites.

Continuous improvement in
eco-efficiency in factories
(1995–2009):

● 41% reduction in CO2 from

energy

● 65% reduction in water use

● 73% reduction in total waste

Preliminary data pending audit.

Distribution and retailing

Around one-fifth of Unilever’s

sales are through ten major
retail chains.

Our products are sold in over

10 million small shops in
developing and emerging markets.

50% of sales from developing and

emerging markets.
Customer partnerships

Unilever manages a number of

partnerships globally.
Consumers

2 billion consumers use a Unilever

product on any day.

Top 13 brands with combined sales

of €23 billion in 2009.

€5.3 billion invested in advertising

and promotion.

€891 million invested in R&D.

Innovation
Innovation driving growth 1

Unilever is a world leader in

research and development
(R&D).

● €891 million invested in R&D in

2009
● At least 250 new patent
applications filed each year
● A portfolio of more than 20,000
patents and patent applications
Innovation driving growth 2

Competitive advantage
through an integrated R&D
programme.

● More than 6,000 R&D

professionals
● 6 strategic R&D laboratories
delivering groundbreaking
technologies
● 31 major development centres
developing and implementing
product innovations
● 92 locations around the globe
with R&D teams implementing
innovations in countries and
factories
Innovation driving growth 3

Focused efforts that swiftly

bring bigger innovations to
market.

Knorr Stock Pot Small & Mighty Dove Body Wash

revolutionises bouillon is the industry’s first Uses proprietary
with a format that super-concentrated NutriumMoisture
provides a more liquid detergent, using technology, earning its
authentic bouillon. one-third of the scientifically-proven
packaging, one-third of claim to provide
the water and one-third ‘effective natural
of the transport of nourishment’.
dilute liquids.
Social and Environment
Social

Helping society through

our products and
programmes.

• 133 million people reached by Lifebuoy

handwashing programmes since 2002
• 15 million people in 3 million
households in India provided with safe
drinking water through Pureit
• 44% of our products in line with
internationally accepted guidelines for
saturated and trans fats, sugar and salt
• Nearly 17 million school meals
delivered to 80,000 children in 2009
through our partnership with the World
Food Programme
• 45,000 women entrepreneurs reach 3
million consumers in 100,000 Indian
villages selling Unilever products door
to door
Environmental

Eleven years as sector leader of

the Dow Jones Sustainability Indexes.

Our goal is to double the size of the business whilst

at the same time reducing our environmental
footprint. This encompasses the whole value chain –
from the sourcing of raw materials through to
consumer use and disposal of our products.

• We are committed to sourcing all palm

oil from certified sustainable sources by
2015
• 15% of the tea we use globally is
sourced from Rainforest Alliance
CertifiedTM farms
• Over the period 1995–2009 we have
achieved reductions of:
• 41% in CO2 emissions*
• 73% in total waste*
• 65% in water usage*

* Measured by tonne per production. Preliminary data pending audit.

Working with others
Working in partnership is crucial in
developing and delivering some of
our major sustainability
commitments.
Our principal global partnerships are with:
UN World Food
Programme: to feed
hungry children and
improve their nutrition
World Heart Federation:
to promote heart health
Global Alliance for
Improved Nutrition: to
co-create new
approaches in food
fortification to address
malnutrition
FDI World Dental
Federation: to improve
oral health
Global Public-Private
Partnership for
Handwashing with soap:
to promote good
hygiene practice
UN Global Compact: to
align business operations
and strategies in the
areas of human rights,
labour, environment and
anti-corruption
Structure
Legal structure and governance

Unilever was formed in 1930 from two

companies: Margarine Unie and Lever Brothers.

● It was a full business merger, operating

as a single business entity.
● Two separate legal parent companies
have been maintained:
Margarine Unie
(Netherlands) o Unilever NV (Netherlands) and
Unilever PLC (UK).
● This works through an equalisation
agreement and other contracts between
the two companies.

Lever Brothers
(UK)
A global management team

Doug Keith Weed

Baillie
Chief Marketing
President and
Western Communications
Europe Officer

Michael Polk Pier Luigi

President Sigismondi
Global Foods, Chief Supply
Home & Chain Officer
Personal Care

Geneviève Dave Lewis

Berger
President
Chief R&D Paul Polman Americas
Officer
Chief Executive
Officer

Jean-Marc Sandy
Harish
Huët Ogg
Manwani
Chief Chief HR
President
Financial Officer
Asia, Africa
Officer
and Central
& Eastern
Europe
Board of Directors

Chairman

Michael
Treschow

Executive
Directors
Paul Polman Jean-Marc
Chief Huët
Executive Chief Financial
Officer Officer

Non-Executive
Directors

The Rt Hon Wim Dik Louise Ann Fudge Charles Byron Grote
The Lord Brittan of Fresco Golden
Spennithorne QC, DL

Narayana Hixonia Kees Storm Jeroen van Paul Walsh

Murthy Nyasulu der Veer