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CHAPTER SIX
ISO 9000 – QUALITY
MANAGEMENT PLANNING
By NURU A.
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INTRODUCTION (ISO)
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Basically international standards promote
international trade between countries easier
and fairer by providing one consistent set of
requirements recognized around the word
and
make the development,
manufacturing and supply of
products & services more
efficient, safer and cleaner.
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ISO which have the national standard
bodies of 90 countries also serve to…..
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The global economy would not exist
Without quality programs because quality
programs have been so effective in driving
down costs and increasing competitiveness.
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ISO 9000 – International Standard
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Features of ISO 9000
ISO9000 and ANSI / 1994 facilitate the selection and
use of the following two groups of standards
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ISO 9000 Explains fundamental quality concepts & provides
guidelines for the selection & application of each standard
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• ISO 9001-9003 are
used for External
quality assurance
that purposes in
contractual
situations.
ISO 9000 and ISO 9004 are
guidance standards for internal
quality AND describe what is
necessary to accomplish the
requirements outlined in 9001,
9002 or 9003.
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ISO construction
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A construction business needs to be
certified in order to operate legally and
successfully.
Without certification, an individual or
corporation will have limited
opportunities for succeeding in the
construction industry.
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There are several certifications that a company can
apply for. The first of which is the registered
merchant certificate
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Comparative of ISO 9000 Vs TQM
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reasons (enthusiasms) for implementing ISO 9000
To improve operations
To improve / create a QMS
To improve the consistency of quality
To improve customer satisfaction
To improve competitive posture
To conform to customer requirements
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Benefits of ISO 9000
1. Provides confidence to the customer
and the organization
2. It can provide products and services
consistently
3. Cost risk-management
4. Improved competitiveness
Organizational Benefits 20
Customer Benefits
Meet requirements
Competitive prices
Increased confidence in
products
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T T
H H
A A
N
K K
S!!! S!!!
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Everybody