International Conference on Creative Economics, July 17, 2019 | Yogyakarta

Tourism & Information Management

Design of Disaster Crisis Center Function

Based on Crisis Management Concept

Aang Gunawan S.1, Albarda2

Bandung Institute of Technology (ITB), Indonesia 1,2
Indonesian Institute of Sciences (LIPI), Indonesia 1
 Exposure to Tsunami Disaster Risk
in Provincial Areas (High Risk
Introduction Level)
Social (life)

Gorontalo 6,655
Lampung 14,424
• In the last decade, there have been seven DKI. Jakarta
Sulawesi tenggara
14,606
23,075
tsunami disaster in Indonesia. DI. Yogyakarta 30,385
Papua Barat 45,692
• Mentawai (2010), Papua (2011), Aceh and West Papua 54,593
Sulawesi Barat
Sumatra (2012), and Southeast Sulawesi, Banten and Bengkulu
63,205
67,192
Lampung (2018) Jawa Tengah 69,406
Sulawesi Tengah 93,288
NTT 105,347
Sumatera Utara 106,350
• The impact of the tsunami was very large Jawa Barat
Jawa Timur
113,013
142,175
(over 3 million people were vulnerable to tsunami) Banten
Bali
148,390
158,444
Sulawesi Utara 168,565
Maluku Utara 185,814
Sumatera Barat 232,458
• This Graphic illustrate that a tsunami disaster Aceh 243,857
NTB
is one of the disasters that pose a serious Sulawesi selatan
308,849
315,971
threat to the risk Maluku 358,741
0 100,000 200,000 300,000 400,000
Source : BNPB 2016
 Introduction

Phase of crisis
The time span
between tsunami
early warning and
the arrival of a
tsunami is a phase
of crisis

Estimated local tsunami time span

 Problem

Conduct
Government Emergency
Rescue
Departments Response Systems
Operations

Most Contingency Plans Are Designed From The Perspective

Of Their Own Sector Disaster Cannot Provide
large sufficient Response !!

Inappropriate Human Resources Allocation scale

Poor Information Communication with External

Disadvantages Entities
Narrow Range In Which Resources Are
Distributed
 Purpose of This Research

• The way to deal with disasters in the crisis

phase is to create a Crisis Center
• center of management in managing information Designing Functions
• coordinating disaster response centers.

Crisis
• This research attempts to answer the problems Center
by designing the functions of a Crisis Center
related to crisis situations Coordinating support
• to support emergency response action plans based Managing
Information
Disaster
Response
emergency
response
on the concept of crisis management, Centers action plans

• so that decision-makers can determine the most

optimal steps
 Literature Review

• Crisis Management • Emergency Operation Center (EOC)

• the internal perspective focuses on crisis • organization,
leadership,
• information,
• the external perspective focuses on
stakeholder perceptions • evacuation,
• focus areas involved in crisis events • coordination,
• incident and crisis management teams, • reduction of incidents, and
• crisis control centers, • Reconstruction
• evacuation coordination centers,
• emergency response teams,
• corporate front teams,
• incident management plans,
• and other crisis response plans
 Results and Discussion

Analysis Concept of the Crisis Center Functions

Based on the existing concept, analysis of
key functions is carried out, and then
reformulated into a new concept.

1. Organizational Structure
2. Physical Facilities
3. Decision Makers
4. Coordination Center
5. Information Center
6. Documentation Center
7. Public communication Center
1. Organizational Structure

Design of the organizational structure

of crisis center is divided into two
stages :
1. Needs analysis design of
organizational structure
2. Organizational Structure Design
Process
 2. Physical Facilities

• Location:
• The chosen location must have natural
disaster risks and security threats in low-
level
• Building:
• Space layout should allow the team to
meet, communicate, work, and stay in
the place within a few days
• Supporting facilities:
• Communication systems, IT systems,
power systems, security systems,
complete with emergency support Features of supporting facilities
facilities are imperative in supporting
facilities
 3. Decision Makers

• Important points that must be considered

when formulating a decision:
• Identification of events;
• Identification of personnel led with overall
responsibility; Decisions and procedures are
• identification of key stakeholders; developed at the crisis center to
• standard operating procedures for operating anticipate disaster risk
functions;
• emergency resource management system;
• existing infrastructure
4. Coordination Center

Crisis center is responsible

for ensuring the respondent
organizations work together
and know each other's
mission, responsibilities, and
areas of operation.
 5. Information, Documentation and Public
communication Center
• The crisis center is a clearing
house for information; collect
information about the
activities and successes of
various respondent institutions
and submit this information to
other respondent institutions
with related tasks.
• the documentation of the
emergency response during a
disaster event allows for the
evaluation in the future about
what works and what doesn't
work.
 Conclusion

This model can serve regional heads in three For further research can be
main ways. done in two focuses.
1. it provides a basis for comparison by
offering standard structures and functions 1. how to implement the
2. this model can serve as a guide for the concept of the function
government in building a crisis center. that has been designed.
3. the model presented here can be the basis
for discussion of how the crisis center can be 2. evaluating the concept of
designed with the concept of disaster crisis crisis management
management implemented
Thank you for listening to
my presentation