The Personality Parade:

Training All Different Types of People

The OUTLINE
◉ The Loner Trainee
◉ The Quiet Trainee
◉ The Amiable Trainee
◉ The Snippety Snit
◉ The Enlightener Trainee
◉ The Joker Trainee
◉ The Reliant
◉ The Sniper
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The LONER Trainee

● All by his/herself
● Love to being alone, self-reliant but
participative and attentive
● His/her problem: activities that require
social contact.
● He/she is good in reasoning to avoid group
working.

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The LONER Trainee

How to handle the Loner Trainee?

● Vogue the methods.

● Vogue your activities.

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The QUIET Trainee

● Is the quiet trainee a problem for a

presenter? Usually not.
● If he/she becomes a problem, it is a result
of presenter’s inappropriate handling.
● Remember, they are not slow, not troubled.
They are just quiet.

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The QUIET Trainee

Recommendation for presenters:

● Make a small group of 4 or 5.

● Ask easy question involving his/her argument.
● The point is to start slowly and gradually to carry out the trainee’s
confidence.

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 The AMIABLE Trainee
● Amiable = friendly
● Typically new hires
● They are obedient and ready to carry out Place your screenshot here

the presenter’s wishes.

● If you take your role as a presenter
seriously, this will disturb you.

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 The AMIABLE Trainee
How to handle the Amiable Trainee?
● Ask good questions.

Don’t ask: Ask:

1. A factually based question. A case history question.
What are the characteristics of the What will you do if your trainees are
loner trainee? the combination of loner, quiet and
2. An opinion based question. amiable?

According to you, which one is the

best type of trainee?

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 The SNIPPETY SNIT
● A type that is often depressed and
discourage. Place your screenshot here

● Why are they depressed? Many

reasons.
● The bad news is that this gloom can
spread across your room like a virus on
your computer.

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 The SNIPPETY SNIT
There are some techniques can be used to handle this type:
● “Let’s have a cup of coffee” technique.
● Saying “I understand your frustration” instead of saying “I am sorry.”

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The ENLIGHTENER Trainee
● It is a type for those who seem to know all.
● They experienced the topic you are discussing.
● They can help you get your point across better.

The problems that he/she may:

● Threat your timing
● Damage your credibility
● Throw off your rhythm
● Frustrate other participants

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 The ENLIGHTENER Trainee
Working with enlighteners is fairly easy.

● Their behaviour can be summed up in three-letter word:

Ego
● “It looks like Zaenal has a lot of experience in this area. I am looking
forward to hear more from you, but I want to hear from the rest as
well. Come on, don’t make Zen do all your works.”
● The statement provides ego stroke (for enlighteners) and brings
other member back.
● Another thing is to move up and slightly into their personal space
while they are talking. 12
The JOKER Trainee

CHARACTERISTICS:
● Quick witted and potentially aggressive

REASONS WHY THEY BEHAVE THIS

WAY:
• Something stuck them as funny
• Can be an ego problem

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 The JOKER Trainee
PROBLEMS THAT MAY ARISE:
● It’s effect on the timing of your seminar
● It involves feelings – TRAINEES AND PRESENTERS

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 The JOKER Trainee
SOLUTIONS TO THE PROBLEM:
● Do a little boosting of his EGO – give an opportunity to perform
only on your terms
● Movement from the Presenter
● Screening the Joker’s jokes.

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The RELIANT Trainee
● The most challenging personality type.

CHARACTERISTICS:
● They are masters of manipulation.
● Appearance is one of confidence and coolness, except for what
you are teaching
● Usually outwardly confident in many areas but will not
participate and rely heavily on others.
● Sense of Pride for resistance to learn certain information.
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 The RELIANT Trainee
PROBLEMS THAT MAY ARISE:
● It’s effect on the time of your seminar
● Falling into their manipulation

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 The RELIANT Trainee
SOLUTIONS TO THE PROBLEM:
● Try to attract the trainee about your curriculum
● Layout ground rules in advance
● Use a reverse technique
● Presenter should identify what is going on
● Turn them off and work to turn them back on

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The SNIPER
● The most dangerous trainee of all

CHARACTERISTICS:
● Comments given are not blatanly aggressive – intent is clear
but puts an innocent face when challenged
● They fire shots like snipers and his cover are the other trainees.

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 The SNIPER
PROBLEMS THAT MAY ARISE:
● It affects the morale of a seminar – disturbing as the traineed picks
a fight with the presenter
● Time
● Presenters working too hard to placate this trainee.
● Presenter’s well being

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 The SNIPER
Would you believe that presenters actually are the
ones who create the SNIPER?

SOLUTIONS TO THE PROBLEM:

SNIPERS WHOSE REPUTATION
PRECEDES THEM
● If you can’t beat them, join them
● Give Snipers a piece of the show.
● “Counting on your help” – get them busy 21
 The SNIPER
SOLUTIONS TO THE PROBLEM:

WHAT TO DO IF YOUR BLINDED BY A SNIPER?

● Look the other way! Tell yourself the first one will be free

FLUSHING A SNIPER OUT

● Ask the question”
“________that sounded like an aggressssive remark
Was it intended that way?
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 The SNIPER
SOLUTIONS TO THE PROBLEM:

FLUSHING A SNIPER OUT

● Relay the Sniper’s comment back to the rest of the class.
● Have a private conversation with your Sniper

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 The SNIPER
SOLUTIONS TO THE PROBLEM:
FLUSHING A SNIPER OUT- Six steps to confront the Sniper
● “I need your help”
● “The situation is..”
● “The difficulties this creates…”
● “In the future…”
● “If this situation were to occur again..”
● Gain agreement
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TO SUM UP

We are not Do not

Be PATIENT
PSYCHOLOGISTS! OVERREACT!

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Avoid the SQUIRREL MENTALITY OF
REACTION
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 LEARN
From your successes and failures with your trainees.

STAND BY
Your decision and you will live to fight another day

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Thanks!
Any questions ?

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