ISO 9001

Quality Management Sy
And Its Effectiveness On
Small Scale Industries
In Mumbai
INTRODUCTION
ISO 9001 Standard is widely recognized standard to
specify requirements for Quality Management System in
all industries. ISO 9001 Standard provides effective Risk
Assurance based Quality Management System focusing
QMS principles enhancement in Customer Satisfaction,
Leadership, Engagement of People, Process Approach,
Improvement, Evidence based Decision Making and
Relationship Management. ISO 9001 enables Risk based
thinking while implementing QMS, this means to identify
Risks and Opportunities in processes to establish an
effective ISO 9001 Quality Management system with a
strong customer focus, the motivation and implication of
ISO 9001 CERTIFICATION
Whether an organization is B2B or B2C, setting the
right processes and managing them is of utmost
importance. About right processes, these need to be
functioning at their optimal level. Several quality
management systems are implemented in most of the
manufacturing as well as service sector companies.
However, the business output is the ultimate reflection of
how effective the process is. Factors like unwanted links
in the process can lead to increase in the operational cost
and also affect the efficiency of it. Increased cost and
decreased efficiency can lower down the profits on the
balance sheet of the company. However, companies can
turn the tables around by standardizing the processes
 In many industries, most companies follow the
norms of hiring only those vendors who have
undergone ISO 9001 certification. Why? ISO 9001
certification helps organizations to not only align
their business process but also optimize them. This
has a direct impact on the speed of the process and
the quality of the products or services delivered
which means improved quality and prompt delivery.
Happy and satisfied customers certainly want to
retain these companies for providing quality and
timely services, which again adds to their advantage.
CUNIX is a leading ISO 9001 Consulting
organization in India, USA. We help our customers
CERTIFICATION AUDIT
we provide Consulting services and have
association with various certification bodies. CUNIX
consultants recommend the client organizations the
appropriate certification body for final external audit.
According ISO 9001 standard, at the end of
each year for 2 years following the final certification
Audit the organization has to go under surveillance
audit. CUNIX has experienced team of consultants
with good experience in Surveillance Consulting. We
help client organization to go for Surveillance Audit.
PROCESS OF QUALITY
MANAGEMENT
BENEFITS
ISO 9001 implementation improves/ leads to.
Policies and objectives set by ‘Top Management’
understanding of customer’s requirement with a view
to achieving customer satisfaction conformance to
Legal and Regulatory Requirement improved internal
and external Communications understanding of the
organizations process clear responsibilities and
authorities agreed for all staff improved use of time
and resources.
ISO 9001 QUALITY MANGEMENT
SYSTEM
BENEFITS OF ISO 9001
• Suitable for both small and large organizations
• Better internal management
• Less wastage
• Increase in efficiency, productivity and profit
• Improved customer retention and acquisition
• Consistent outcomes, measured and monitored
• Globally recognized standard
• Compatible with other ISO standards
• Accreditation by UKAS
ISO 9001 REQUIREMENT
ISO 9001-2008-2015
DIFFERENCES
TYPES OF ISO STANDARD
• ISO 9001:2015 -Quality Management System
• ISO 13485 – Medical Equipment
• ISO 14001 – Environmental Management
• ISO 22000 – Food and Safety Management
• WHO-GMP – Food Management System
• BRC-Food Management System
STEPS
TO
ISO
REGISTRATION
SMALL SCALE INDUSTRIES IN
MUMBAI
EFFECTIVENESS ON SMALL
SCALE INDUSTRIES
• Raw material Problem
• Problem of Working capital
• Labour Problems
ADVANTAGES
• Close supervision
• Nature of Demand
• More Employment
• Need of small Capital
• Easy Management
• Freedom of Work
• External Economies
DISADVANTAGES
• High Cost of Production
• Wastage of By-products
• Less Use of Machines
• Lack of Division of Labour
• Difficulty in Getting Loans
• Difficult to Face Economic Crisis
• Costly Raw Materials
• Lack of Standardized Goods
CONCLUSION
ISO 9001:2000 has been most widely used
management system standard. Over 1 million
certificates have been issued all over the world. The
standard played key role in national and international
trade across the globe. Beginning 21st century,
concerns have been raised on the credibility in QMS
certification process, all over the world and more so
in the developing economies.
The validation study conducted on total of 831
ISO 9001:2000 certified organizations to assess the
effectiveness in certification process is the first of its
kind, not only in India but in the world over. The
study has conclusively established that ambiguities
THANK
YOU