MODULE 8

Introduction

The psychologists Salovey and

Mayer originally coined theterm
“Emotional Intelligence” in 1990.

Emotional intelligence canbe

abbreviated to (EI).

Daniel Goleman popularized it in

1995 in the title of his book,
Emotional Intelligence: Why it can
Matter More thanIQ.
 Daniel

IF YOU ARE TUNED OUT OFOUR

OWN EMOTONS,

YOU WILL BE POOR ATREADING

THEM IN OTHERPEOPLE.
 What is Emotional Intelligence?

We define EI as the ability to:

• Recognize, understand & manage our ownemotions.

• Recognize, understand and influence the emotions ofothers.
• It is a factor in personal & professional success.

Emotional intelligence can be defined as “Understanding

one’s own feelings, empathy for the feelings of others &
the regulation of emotion in a way that enhances living”.
Emotional Intelligence Domains
PERSONAL SOCIAL
COMPETENCE COMPETENCE

Self Social
awareness Awareness

Self Relationship
Management Management
 Personal Competence

• Understand your own

Self feelings.
Awareness • Assess your own emotional
state.

• Managing your own

Self emotions.
Management • To control thatemotions.
 Social Competence

Social Awareness
• It involves expanding your awareness to include
the emotions ofthose people around you.
Relationship Management
• It means using awareness of your own
emotions & those of others to build strong
relationships.
 Relationship
Social • Social Awareness Management
Competence (1)Empathy (1)Communication
(2)Organizational
Skills
Awareness
(3)Service Orientation (2)Ability to
persuade & lead
(3)Develop strong
working relations
 Social Awareness

Empathy • The ability to understandsomeone

else’s feelings & re-experiencethem.

Organizational • It was defined by Goleman as “the

ability to read the current of emotions &
Awareness political realities in groups”.

Service • It builds on theempathy you have with

others by helping you assist their
Orientation personal development & satisfaction.
 Relationship Management

• This means being persuasive, well

Communication presented & objective.

• Your team is willing to follow your lead

Leadership & wants to work with you to meet goals.

• The ability to observe & provide

Developing opportunities to fullydevelop individual
Others team members.
 Difference between EQ & IQ?
Intelligence Quotient(IQ)
 Measures cognitive
intelligence – your ability to
learn\skilled use of reason.
 Doesn’t change, fixed at
birth.
 Neo cortex or top portionof
the brain.
 Gets you through school.
Emotional Intelligence
Quotient(EQ)
 Measures emotional
intelligence- your ability to
use emotions & cognitive
skills.
 Flexible skill, canbe
learned.
 Limbic system portion of
the brain.
 Gets you through life.
 Ability to identifyEmotion
• Emotional self-Awareness: Reading one’s ownemotions &
recognizing their impact.
• Accurate self-assessment: Knowing one’s strengths &limits.
Self
• Self-confidence:A sound sense of one’s self worth & capabilities.
Awareness

• Empathy: Sensing other’s emotions, understandingtheir

perspective &taking active interest in their concerns.
• Organizational Awareness: Reading the current decisions,
Social Networks &politics at the organizational levels.
Awareness
Emotional Intelligence

Can affect the following:

1. Performance at work/school
2. Physical health
3. Mental health
4. Relationships
Can EQ Be Developed?
Yes, you can develop your EQ by
upgrading your emotional skills. The
popular thinking that EQ is entirely
inherited isincorrect.
Emotional Intelligence is not fixed at
birth. There is no emotional
intelligence as such that we know
today. It is something one has learned.
 Raising EQ!

“it is not the smartest people are

the most successful or most
fulfilled in life. IQ can help you get
into college, but EQ will help
manage the stress and emotions
when taking final exams”
 Conclusion

IQ+EQ=SUCCESS
 SHORT QUIZ

1. What is emotional intelligence?

2. Differentiate Emotional intelligence to
Intelligence Quotient ?
3. List down factors to identify your emotions?
4. As an adolescence, how will you better express
your positive emotions?
THANKYOU