Académique Documents
Professionnel Documents
Culture Documents
LOGO
Introduction to Operations
Manual Preparation
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Company What is an Operations Manual2111
LOGO
Do Readers Read
Manual?
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Company About Readers and Manuals
LOGO
Do Readers Read
Manual?
• Most manuals are reference
sources that readers skim
and scan for information—
they don’t read them.
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Company About Readers and Manuals
LOGO
Implications
We need to include only information that is
important to readers, and exclude all other
information (the bigger the manual, the more
difficult it will be to find information).
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Company About Readers and Manuals
LOGO
Implications
The navigational aids, such as the table of
contents, index, and numbering systems, must
enable readers to locate the information they’re
looking for within five minutes.
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Why should LWDs have an Operations
Company
LOGO
Manual?
Consistency in operations
Operations
Manual
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How an operations manual would look
Company
LOGO
like?
Control of Records
Operating Procedure
and Documents
• This section is
optional
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How an operations manual would look
Company
LOGO
like?
Appendices
• A supplementary
material that
contains
statistics,
illustrations,
forms etc.
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13
But
HOW?
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14
DEVELOPMENT
PROCESS
Let’s start with the BIGGER picture
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15
Wrapping
up the
Editing and Project
Reviewing
Researching
and Writing
Planning
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16
•Determining purpose
•Determining objectives
•Identifying audiences
•Analyzing tasks
Planning
Specifying the manual
•Preparing an outline
•Reviewing and revising
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17
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Let’s prepare the outline!
Company
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OUTLINE
• lists the chapters, sections, and
topics that will be covered, in the
order you will present them.
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Let’s prepare the outline!
Company
LOGO
C WATER DISTRICT
OPERATIONS MANUAL
Introduction
• Scope of the Manual
• Purpose of the Manual
• Content of the Manual
• Intended users
Definition of Terms
• Terms and accronyms used in the manual
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Let’s prepare the outline!
Company
LOGO
C WATER DISTRICT
OPERATIONS MANUAL
Introduction
• Scope of the Manual
• Purpose of the Manual
• Content of the Manual
• Intended users
Definition of Terms
• Terms and accronyms used in the manual
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Let’s prepare the outline!
Company
LOGO
C WATER DISTRICT
OPERATIONS MANUAL
General Information About the Agency
• Water District overview/profile
• Mandate,VMG,Corporate goals
• Areas of Operation
• Franchise area/service area
• Services Offered
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Let’s prepare the outline!
Company
LOGO
C WATER DISTRICT
OPERATIONS MANUAL
Organization & Responsibilities
• Organizational structure
• Duties & Responsibilities of the board, management,
divisions and sections
• Functional chart
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Let’s prepare the outline!
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NOW, IT’S
YOUR TURN.
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