Académique Documents
Professionnel Documents
Culture Documents
Fall 2009
An Infopeople Program
Dr. Steve Albrecht, PHR, CPP
DrSteve@DrSteveAlbrecht.com
619-445-4735
This Workshop Is Brought to You
By the Infopeople Project
Infopeople is a federally-funded grant project supported by
the California State Library. It provides a wide variety of
training to California libraries. Infopeople workshops are
offered around the state and are open registration on a first-
come, first-served basis.
Actual performance
versus
desired / expected performance
34 % of employees responding to a
national survey cited “limited
recognition” as the most common reason
for leaving their jobs.
Opinions vary.
These can
give us
Stakes are high. permission
to coach.
Listen actively
Empathize
Ask questions
Paraphrase
Seek solutions
Verbal Judo Institute ™
The Coachee’s List of Seven
Choices
1. Leave the situation or the person.
2. Live with the situation or the person.
3. Change the situation or the person.
4. Change your perception of the situation or the
person.
5. Change your behaviors around the situation or
the person.
6. Change both your perceptions and your
behaviors.
7. Pretend you’ve changed.
Using the List of Seven Choices
Two-Person Exercise #3
Supervisor: Ask the employee, “What
bugs you about your job?”
Tears?
Anger and constant disagreement?
Arguing each point?
Overly-agreeable?
Insubordinate?
Appreciative and cooperative?
Coaching the Big Four:
Low High
Real Contribution
© 2005 Dr. Steve Albrecht
Coaching the Big Four
Smart Slackers – Confront their behavior, attitude, or
performance. Remind them of their “legacy employee”
status. Ask for their help.
Problem Children – Use your progressive discipline process.
Ask them to make a stay/go choice.
Plow Horses – Encourage them to use option-thinking to
problem-solve. Reward progress.
Shining Stars – Give them challenges but watch for job
burnout. Create a career path.
Skill-Building Through Coaching
Practice
“A Spectrum of
Influence”