Organizational Behavior

Emotions
and Moods

4
Edy Sugiyanto F0316029
Eflyna Putri F0316030
Fariz Hasbi W F0316035
Learning Objectives

What are
emotions and Differentiate emotions 05 Affective Events Theory
moods ? from moods and list the
01 basic emotions and
moods
Emotional
06 Intelligence

02 The function of Emotions

OB Applications of
Sources of emotions &
07 Emotions and Moods
03 moods

How Managers can

04 Impact emotional labor 08 Influence Moods
 What are emotions and moods ?

A generic term that encompasses a broad

range of feelings that people experience

Intense feelings that are directed

at someone or something

Short termed and action-oriented

Feelings that tend to be less intense and longer-

lasting than emotions and often lack a
contextual stimulus
Differentiate emotions from moods,
List the basic emotions and moods
While not universally accepted, there appear to be six
basic emotions:

1. Disgust
2. Anger
3. Sadness
4. Fear
5. Surprise May even be placed in a spectrum of emotion:
6. Happiness
Happiness Surprise Fear Sadness Anger Disgust
The Basic Moods: Positive and
Negative Affect
 The Function of Emotions

Emotions are very important because it

motivates people to be involved in some
essential actions to survive. As an
example, excitement that motivate us to
deal with some situation which involved
our energy and initiative.
 Sources of Emotions and Moods
Personality Sleep

Day of the Week and

Time of the Day
Exercise

Weather
Age

Stress

Sex
Social Activities
 Emotional Dissonance: EMOTIONAL
Employees have to LABOR
project one emotion
while simultaneously
Emotional Labor-An
feeling another
employee’s expression of
organizationally desired
Can be very damaging emotions during
and lead to burnout interpersonal transactions at
work.
 Types of Emotions

Required or
the individual’s Felt Displayed appropriate
actual emotions emotions

Surface Acting

Deep Acting
Affective Events Theory
A model thatsuggests that workplace
events cause emotional reactions on the
part of employees, which then influence
workplace attitudes and behaviour.
 Affective Events Theory
Demonstrates that employees react emotionally
to things that happen to them at work, and this
reaction influences their job perfomance and
satisfaction
The theory begins by recognizing
that emotions are a response to
an event in the work environment.
 Emotional Intelligence
A person’s ability to:

Perceive emotions Regulate one’s

in the self and others emotions accordingly in
a cascading model

Understand the
meaning of these
emotions
Emotional Intelligence
 Emotional Intelligence
The Case for EI
The Case Against EI

Intuitive Appeal 1 1 EI Researchers Do Not

Agree on Definitions

EI Predicts Criteria 2 EI Can’t Be Measured

2
That Matter

EI Is 3 EI Is Nothing but
Biologically 3 START Personality with a
Based Different Label
Emotion Regulation

Emotion regulation is to identify and modify the

emotions you feel.

Strategies to change your emotions include

thinking about more pleasant things, suppressing
negative thoughts, distracting yourself,
reappraising the situation, or engaging in
relaxation techniques.
Thank you
.