Académique Documents
Professionnel Documents
Culture Documents
Quality Control –
Process
Only
Detection Controlling action Measurement
& QC
Segregation
of defects
Feed back
Objectives
• Objective – What is to be done?
• Process – How is it to be done?
• Measurement – What is being done?
• Feed back – How can it be done more
efficiently?
• Controlling action – Achieve continual
improvement
ISO 9000 Definition of QA
Quality Assurance –
Process
Feed back
Objectives
QC Vs QA
QC QA
Product Process
Reactive Proactive
Line function Staff function
Find defects Prevent defects
.
Some important definitions
Quality Management
All activities of overall management function that determine the quality
policy, objectives & responsibilities & implement them by means such as
quality planning, QC, QA & quality improvement within quality system.
Quality Policy
Overall intentions and direction of an organization related to quality, as
formally expressed by top management.
Quality Planning
All the activities that establish the objectives & requirements for quality&
for the application of quality system elements
Quality System
The organizational structure, procedures, processes & resources needed
to implement QM
Quality Improvement
The actions taken throughout the organization to increase the
effectiveness & efficiency of activities & processes in order to provide
added benefits to both the organization & its customers.
QMS
• Evolved early 1960 from post world war
• Military QA standard - AQAP series – Allied Quality Assurance
Publication – published between 1968 and 1970
• Adopted by Ministry of Defence as DEFSTAN 05 series in Jan. 1973
• Nov. 1972 – British standard institution published BS 4891 – A guide to
QA
• 1979 – First issue of BS 5750 Quality systems released
1987 - BS 5750 - revised to bring it in line with
ISO 9000
• 1979 – International Organization of standardization (ISO) – HQ at
Geneva, Switzerland - appointed Technical committee – to harmonise
QS of various nations
• 1986 – ISO 8402 – published QM & QA vocabulary
• 1987 – Five ISO 9000 series of standards published
• Dec. 2000 – ISO 9000 series revised
• ISO9000:2000 – QMS – Fundamentals & Vocabulary
• ISO9001:2000 – QMS requirement
• ISO9004:2000 – QMS – Guide lines for performance
• ISO 9001:2008 – Recent QMS
• ISO14000:2004 – Environmental management system
• ISO22000:2005 – Food safety management system
• ISO 9000:2008 series is required for marketing of
product
• Required for international trade
Principles of ISO9000:2008
1. Customer focus
2. Leadership
3. Involvement of people
4. Process approach
5. System approach to management
6. Continual improvement
7. Factual approach to decision making
8. Mutually beneficial supplier relationship
Quality Loop
• Visual representation of interacting steps that
influence the quality of a product. These steps
range from identification of the customer’s stated
and implied needs to the assessment of whether
those needs have been fully satisfied.
The term quality circles derives from the concept of PDCA (Plan, Do,
Check, Act) circles developed by Dr. W Edwards Deming.
Quality Circle