Académique Documents
Professionnel Documents
Culture Documents
Consider All
Dimensions
• Stakeholder value and benefits, i.e. customer
satisfaction and market share.
However, the
subsequent 27% focus upon the stakeholder values and benefits;
investigation on
the prominence 25% product results;
or popularity
reveals the
following 9% programme objectives: and
information.
9% are people related
48% of the metrics assessed
The survey were used by the organizations;
results
32% of the metrics were nor
revealed used; and
usefulness of
the metrics 20 % are not being used but
organizations would like to do so
From the analysis undertaken, it was
interesting to discover that two metrics:
BALANCED
SCORECARD
BALANCED SCORECARD
FOUR KEY
DIMENSIONS
EMPLOYEES CUSTOMERS
BENEFITS
IT IS IMPORTANT TO RECOGNIZE THAT NO SCORECARD CAN DEFINE THE BEST STRATEGY FOR
A COMPANY TO ADOPT. WHILE MANY ACKNOWLEDGE THE LINK BETWEEN CUSTOMER AND
EMPLOYEE SATISFACTION, A SCORECARD MAY NOT PROVIDE GUIDANCE REGARDING THE
METHODOLOGY TO IMPROVE PERFORMANCE IN ORDER TO ACHIEVE THE DESIRED STRATEGIC
RESULTS.
WOMACK AND JONES’ FIVE PRINCIPLES
• Value to Customers
• Lean operates in the context of a value stream
• Pull and Flow
• Perfection to quantify all instances of non-value, non-flow, or non-
pull
• Empowered Personnel
CASCADING Focuses the entire organization on strategy and
MEASURE creating line of sight between the workpeople do
and high level desired results.