EFFECTIVE

PERFORMANCE REVIEW &

FEEDBACK

Provider : ITD World (www.itdworld.com)

Trainer : Mr. K.C. Yan

1
1. Valuable Insights from Olympic

1. Starting Position - Link to vision, mission

2. Approach - Work flow plans and organizing
3. Takeoff - Milestones, accountability partners
4. Flight - Innovation & creativity, focus, agility
5. Entry - Finishing, sustainability

Total X Degree of difficulty = FINAL SCORE

ALL OF THE STEPS/STAGES BEEN CONSIDERED FOR

THE FINAL SCORE

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2. PM Review (5 Steps)
20 Minutes Approach
1 min 8 min 8 min 2 min 1 min

Understand Agree on
Define Align on KPI Close &
Opportunity Development
Objectives Actuals Refresh
(Gaps) Plans

Explain Make sure Cultivate Specify what Both sides

purpose & both sides ideas to will be done, understand
importance align on achieve goal. who will do, what’s
performance and by when happening &
vs target Coaching agreed.
technique Be clear
Clarify facts about short
& figure Help term vs long
employee term
Listen to identify
reaction. resources or
support

Part as Baseline / Future Centric / Development Focused

3
3. Giving Positive Feedback

• S - Situation
• B - Behavior (Positive)
NEED TO BE
• I - Impact SPECIFIC!!!
• E - Emotion

Example:
The project was complex and you dealt with the difficulties
by leading the change through your perseverance as a
result of which you and your team delivered results better
than expected and we are all proud to be associated with
such an accomplishment.

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4. Discussing How to Improve Good Performance

• S - Strength
• O - Opportunity
NEED TO BE
• A - Action SPECIFIC!!!
• R - Results

Example:
The project was complex and you able to manage the tight
schedule through your effective project management
approach. It would be great if you can apply similar method
to Project B as well. Please explore the possibility for us to
gain additional 3% profit and you have full support from
management on this.
5
5. Giving Negative Feedback

• S - Situation
• B - Behavior (Negative)
NEED TO BE
• I - Impact SPECIFIC!!!
• E - Emotion
Example:
The project was complex and you dealt with the difficulties
under-estimating the work resource requirement through not
using the project management approach to resource and
scenario planning as a result of which you and your team
had to scramble to apply last minute resource changes that
escalated the cost of implementation above plan by more
than 20% and your team could not be appropriately
recognized for their hard work. 6
6. Discussing How to Improve Low Performance

• G - Gap
• E - Expectation
NEED TO BE
• A - Action SPECIFIC!!!
• A - Accountability
• R - Results
Example:
Your team are not achieving the sales target by 10%. The
management expect you to at least meet the sales target for
next year. Please produce a thorough marketing planning,
sales strategy and closely monitor your team progress in a
monthly basis. We can always discuss if things not going
well. I hope by doing this, you can lead your team to achieve
the target given. 7
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