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Chinese tour operators shall pay no less than the cost of the
receptive service to the entrusted tour operator in the
destination and receptive tour operators shall provide
services in accordance with the tour contract
Enforcement of the Law
According to CNTA, in the first half of 2015,
there have been 9198 cases of complaints /
reports of illegal business activities, with over
20,000 passenger involved
40% of the reported cases related to overseas
travel
7259 cases have been investigated and
settled
Total compensation provided for the overseas
cases equaled 5.35M RMB
Enforcement of the Law
CNTA has issued public reports twice in 2015
Over busy Chinese New Year travel period, there were 5490
complaints that warranted an investigation
11 travel agencies had business licenses revoked, 34 agencies were
required to suspend operations pending rectification
Over the Labor Day travel period in May, CNTA announced 800
complaint cases were received
Two of the cases were met with heavy punishment
One of the cases gained media recognition internationally, where a tour
guide in Yunnan province berated passengers for not spending enough
on shopping
The tour guide’s license was revoked, the travel agency’s business
license was suspended for one month, and the owner was fined 50,000
RMB
Impact on the Industry
From ATI’s perspective, our operation of
Mandarin language tours has not been
been heavily impacted
This is because ATI never engaged in the
practices that the law protects against
Following the “Rules of the Road” set out by NTA is not only
good for building this bridge, building the Brand USA in
China, it is also good for business in the long run
Thank you. Any questions?
September 9, 2015