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 Non-Verbal
Communication
 “
The most important thing in
communication is hearing what isn’t said.
–Peter Drucker

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 “
Nonverbal communication is an elaborate
secret code that is written nowhere, known
by none, and understood by all.
- Edward Sapir
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 OUTLINE
1 5
What is Non
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Types of Why is
Verbal Nonverbal
nonverbal
communication? Communication
communication
2 4 is important?
The differences Cultural
of verbal dan differences in
non verbal non-verbal
communication communication

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 What the
researcher
says
✘ Mehrabian, 1972 ✘ Ray Birdwhistell, 1974
93 percent of all social meaning More than 65% of a conversation
in face to face communication is is communicated through Non
conveyed through nonverbal Verbal cues .
cues .

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 1.

WHAT IS NON VERBAL

COMMUNICATION
Pioneer in nonverbal research Ray Birdwhistell defines nonverbal
communication as the signals to which meaning will be attributed.

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 2.
The differences of verbal dan non
verbal communication
✘ Awareness and Attention
✘ Overt and Covert Rules
✘ Control
✘ Public Versus Private Status
✘ Hemispheric
✘ Spezialitation

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 3.
Types of nonverbal communication

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1
👉 3

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5

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7👉

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 What the researcher says

Porter and Samovar (1988) Birdswistle (1970) Ting-Toomy (1999)

✘ NVC and culture are NVC is affected by cultural, To communicate accurately
closely linked situational, and individual in a new culture, we need to
✘ Most NVC is culturally variations identify the rules, be aware of
based the cultural values, and
understand the connection
between the functions and
interpretations of NV
behavior

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 4
cultural
differences
in non-verbal
communication
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1. Eye Contact/ Gaze ✘ America
look directly in each other’s eyes when
talking.
✘ Most Western people
think that if people are afraid to look
others in the eye, means they are hiding
something or lying.
✘ China
long eye contact makes people weird and
people frequently avoid direct eye contact
with others. respect.

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 2. FACIAL
‘Smile’ is one of the most common facial
expressions.
EXPRESSION
✘ Americans smile freely at strangers.
✘ Asians smile not only to express joy
and friendliness but also to convey
pain and embarrassment
✘ Russians consider smiling strange
and even impolite.
✘ Mediterranean's, such as Latin and
Arabic cultures, exaggerate grief or
sadness while most Americans hide
grief or sorrow.
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3. GESTURES

The thumbs
signal
Commonly: All OK
Austalia, Iran :Rude
Nigeria: Very offensive
Japan : Five
Turkey :Political rightist
party

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 Nodding
Commonly: Yes
India, Middle East and
Bulgaria: No

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 Bowing

Commonly: Yes
India, Middle East and
Bulgaria: No

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 3. GESTURES
Bowing

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 ‘Ok’ signal
Commonly: everything’s all
right/perfect
France:worthless
Japan: money
Germany:rude
Brazil: obscene

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Burping

Commonly: everything’s
all right/perfect
France:worthless
Japan: money
Germany:rude
Brazil: obscene

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 Hand Shaking
Commonly: everything’s
all right/perfect
France:worthless
Japan: money
Germany:rude
Brazil: obscene

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3. GESTURES
Bowing

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Bowing

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3. GESTURES
Touch

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 • If you want to become a better communicator, it’s
CONCLUSION important to become more sensitive not only to the
body language and nonverbal cues of others.

• To express emotions, communicate interpersonal

relationships, support verbal interaction, reflect
personality and perform rituals, such as greetings
and goodbyes.

• As a teacher, we need to know about non-verbal

communication, it helps us to understand about our
student emotion and condition through the signs
that they express in the classroom.

• From this lesson, we are able to know what non

verbal communication in other countries are and it
can avoid misunderstanding and
miscommunication between one culture and
another.

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