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Employee Behavior
Enhanced employee understanding
Improved employee satisfaction Greater employee commitment
of organizational “big picture”
2 Valets
3 House Keepers
4 Phone Operators
5 Waitstaff
6 Security Guards
7 Groundskeepers
Factors
Rate/
scale Front Office
Amount
1
Wages in
thousand 5 4 3 2
4
Mental Pressure
7 6 5 3 2 6
Responsibility 5
6 5 4 3 2 6
Initiative
3
5 4 3 3 2
3
Physical efforts
5 4 3 2 1 1
Supervisory 1
responsibility 5
6
6 5 4 3 2
Working 1 2
Conditions 5 4 3 3 2
6
Confidential 5
Factors
Rate/
scale Housekeeping
Amount
1
Wages in
thousand 5 4 3 2
2
Mental Pressure
7 6 5 3 2 3
Responsibility 3
6 5 4 3 2 4
Initiative
2
5 4 3 3 2
3
Physical efforts
5 4 3 2 1 5
Supervisory 5
responsibility 2
3
6 5 4 3 2
Working 3 3
Conditions 5 4 3 3 2
2
Confidential 1