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• The pace of chatbot development over the last couple of years has been
extremely rapid — it’s a sign of their importance and relevance.
• Initially, creating a customer service bot was a complex, difficult experience but
with language parsing, artificial intelligence, and customer interfaces, that’s
changing.
• With so much human effort invested in the field and the accelerated evolution
multiplied through the machine’s deep learning capabilities we’re sure to see
big leaps in chatbot capabilities and capacity over the next few years.
Future Scope
In the future, we can include voice based queries. The users will have to give voice
input and in return the system will give the text output and while giving it, it will
give a voice output as well, same like Google now.
Thank You