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Hello!
We are Group 1
Phan Thị Ngọc Linh
Đỗ Thị Khánh Linh
Kiều Thị Châu
Lê Thùy Linh
Bùi Văn Hiếu
Nghi Thị Thu
ENGLISH LEARNING NEEDS ANALYSIS
IN HOSPITALITY
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Data gathering method: questionnaire

Respondents: 30
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1.
Target situation analysis
LEARNER’S NEEDS
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Q1: Why English for Hospitality needed for you?

✖ Working– 85.7 % (the ✖ Studying – 7.2% ✖ Working and travelling –

learners' major is mostly 7.1%
Tourism and they have to
use English in their
working environment)
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Q2: What do you expect by the end of the course?

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Q3: In your job/ expected future job, which skills are most
needed/ will be needed?
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2.
learning situation analysis
LEARNER’S WANTS
Q4. What is your current job?
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★ 20 students
★ 6 receptionists
★ 1 hotel manager
★ 2 waitresses
★ 1 sale assistant

=> Related to Hospitality

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5. How many hours do you spend studying English per day?

=> The suitable duration of each lesson should be 2 hours.

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6. Which channels do you learn English through?

=> Diverse types of materials

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7. Which kind of class organization can help you learn
the most effectively?

=> More group work activities than pair work and

individual work activities should be included
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9. How do you rate your overall English level at present?

Starting level: A2
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3.
Present situation analysis
LEARNER’S LACKS
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10. Are you confident in communicating in English?

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11.How do you rate your skills according to the following scale?

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11.How do you rate your skills according to the following scale?

✖ Most interviewees -Poor and Average

✖ Speaking skills- the most concerned and given
priority to be practiced
✖ Writing and listening - most interviewees are
weak at
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12. How difficult is each of the following aspects to you?

Grammar Vocabulary Pronunciation

★ Level: average ★ Quite confident ★ Level: average

★ Poor and very ★ Poor and very

poor level: poor level:
high rate high rate
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ENGLISH FOR HOSPITALITY

★ Starting level: A2
★ Destination: B1
★ Target skills: Speaking & Listening
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THANKS
FOR LISTENING