Change Today ...

Change Tomorrow
 Scenario 1
• Volunteers at centre EYB have been filling in attendance and class
progress data regularly for the first month of the academic year
• In the second month, it becomes sporadic and you start following
up. Although they confirm verbally to fill in, multiple reminders are
required week on week over whatsapp/phone
• In the third month, they stop filling despite repeated reminders; and
eventually stop responding to your messages. Few months into the
project, volunteers lose interest in tracking attendance or class
progress data
How can this be avoided?
 Scenario 2
• In one of the 5 centres of your project, classroom management becomes a
concern due to space constraint and lack of resources.
• After a month of class at the centre, you have been asked to move to a
smaller room with poor lighting as the previous room has been converted
into a storage room.
• The various groups in class do not have privacy from each other. Children
keep peeping into what the other group is up to. They play with the other
group of children and do not pay attention to their group volunteer.
What can be done?
 Scenario 3
• A center in your project has been running successfully for four
months
• However, the center closes down due to unforeseen circumstances;
the kids are sent back to their hometown and some of them have
moved to different centers across the city
• There is no requirement for volunteers in any of your other centers

What happens to the volunteers at this particular centre?

 Scenario 4
• 3/5 of the centre coordinators in your project are regular to
classes and do a very good job in maintaining data and
reporting. But, they do not turn up for meetings
• There is poor turnout of centre coordinators and volunteers for
attending BAT/EYA briefing
• Only two of them attended this briefing. This results in
incomplete/irrelevant/unusable data being provided and in
turn unable to comprehend the impact created
How can this situation be dealt?
 Scenario 5
• Kumar has been taking care of resource allocation and
maintenance in LES from the start of the academic year to
November.

• He has to leave for an on-site project to the US within a

week’s notice and due to the time constraint he doesn’t have
the time to do KT to another science volunteer.

• There aren’t many volunteers who are aware about managing

the kit in each centre.

What can be done to combat this?

 Scenario 6
• You and your project’s core team have been busy ever since the start of the
academic year with BAT, volunteer allocation, orientation, pedagogy
workshop, induction etc that you haven’t kept your co-volunteers informed

• They come to classes regularly but don’t know what is happening at the
backend. The core team might have formed a task team to come up with
new activities and are working on it every weekend at a common place.

How do the rest of the volunteers come to know about this? How would they or
how can they take part in it? Existing team is not proactive in
communicating about their projects. Is this important? Why should this be
done? If so, how can this are done?
 Scenario 7
• A centre authority from a centre ABC which has been running
regularly with regular volunteers calls on a Sunday informing
none of the volunteers have turned up and the kids are
waiting.

• You try calling the centre head and they do not pick the call ,
the second volunteer’s phone is switched off and the third
volunteer says she is sick and wouldn’t be able to come in.

What do you do?

 Scenario 8
• During Bhumi events, it’s observed volunteer participation
from a particular project is very less

• When asked one of the project volunteers, he said that their

project volunteers didn’t know what the event was about

Why is that?

Who should be responsible?

And how can we overcome such issues?

 Scenario 9
• Few of the female volunteers in center CAS call and complain to you
against a centre coordinator that he is texting them late at night

• Talking about things other than Bhumi and this is making them
uncomfortable.

• They do not reply to his messages but he confronts them at the

center asking why they aren’t responding to his messages

• The volunteers call you saying they wouldn’t like to continue if this
persists.

How do you handle such situations?

 Scenario 10
• Priya and Ashok from your project actively take part in
a lot of Catalyse and REFRESH activities – not just do
they lead, but also drive these to success

• However, they are not regular to weekly classes and

don’t want to give up their teaching role

How do you go about addressing this issue?

 Scenario 11
• During one of your interview to identify coordinators, you ask an applicant
for content coordinator what were the various resources made use of and
what were the innovations and learnings.

• From the response of the applicant you understand they were not aware of
the contents and resources that are already in place and have spent most of
their energy through the year in reinventing the same.

• Given the fact that we have our mandatory training and induction

How would you analyse the situation and what would be the key take away as
you being a content coordinator?

And how would you ensure what we plan reaches every single volunteer and
get's to the implementation.
 Scenario 12
• In one of the centres in City B, we have been
volunteering for more than two years.
• Recently, the centre management has changed
and the new management is asking for progress
report before giving permission to continue
operations at the centre.
How will you justify your impact to them?
 Scenario 13
• One of your project volunteer is highly dedicated and teaching
perfectly. He / She has been attending all the mandatory
training such as Induction, Pedagogy and Content training.
• But he / she is not being part of any events conducted either
by the project or at organization level. He/she was not even
present to collect his/her 100% award.
As a coordinator, what is you opinion about them and what is
your plan for them?
Change Today ... Change Tomorrow