Team Structure

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Structure

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Structure

Objectives
 Discuss benefits of teamwork and team structure
 Define a “team”
 Identify the role of patients and their families as
part of the care team
 Describe the components and composition of a
multi-team system

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Structure

Team
Structure What Defines a Team?
 Teamwork Two or more people who
cannot occur in interact dynamically,
the absence of a interdependently, and
clearly defined
adaptively toward a
team
common and valued goal,
have specific roles or
functions, and have a
time-limited membership

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Exercise: Teams and Teamwork

Write down the names (or positions) of the people

in your immediate work area or unit who contribute
to successful patient care.
Time: 1 minute

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Partnering With the Patient

Strategies for involving patients in their
care
 Include patients in bedside endorsement
 Conduct handoffs at the patient’s bedside
 Promote patient participation

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Clinical Team Responsibilities

Embrace patients and their families as valuable
and contributing partners in patient care
 Listen to patients and their families
 Assess patients’ preference regarding involvement
 Ask patients about their concerns
 Speak to them in lay terms
 Allow time for patients and families to ask questions
 Ask for their feedback
 Give them access to relevant information
 Encourage patients and their families to proactively
participate in patient care
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Patient and Family Responsibilities

 Provide accurate patient information
 Comply with the prescribed plan of care (e.g.,
schedule and attend appointments as directed)
 Ask questions and/or voice any concerns regarding
the plan of care
 Monitor and report changes in the patient’s condition
 Manage family members
 Follow instructions of the clinical team

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Multi-Team System (MTS) for Patient Care

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Structure

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Structure

Culture of Safety
 A 'culture of safety' describes the core values and
behaviors that come about when there is a collective
and continuous commitment by organizational
leadership, managers and health care workers to
emphasize safety over competing goals.
– American Nurses Association

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The key features of Culture of Safety

 A blame-free environment where individuals are able
to report errors or near misses without fear of
reprimand or punishment (e.g. Incident reporting)

“Improving the culture of safety within health care is an

essential component of preventing or reducing errors and
improving overall health care quality”

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The key features of Culture of Safety

 Encouragement of collaboration across ranks and
disciplines to seek solutions to patient safety problems
 Endorsement
 Voluntary Monitoring
 Affection, care and concern
 Organizational commitment of resources to address
safety concerns
 Thinking of solutions
 Procurement of goods and materials

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