PROACTIVE

COMMUNICATION
GE-Build 2020
 CONTENTS

• Action Plan
• Training content for engineers
• Training content for Project Managers
• List of activities/huddles
• List of scenarios
 ACTION PLAN
Sr. No. Task Description
Trainings for Project Managers will include the
following:
1. Story Oration and Data Interpretation (Quality
Team)
2. Proactive Communication
-Importance of proactive communication
-How to be Proactive at work(Reminders,
1 Class-Room Training
MR's, Calendar's, App's etc.)
-Consequences of not being Proactive
-Timely Communication/Reducing response
time
-How to give feedback (Difference between facts
and opinions)

Huddles/Activities on the floor which will help

2 Activities
inculcate Proactive nature in engineers
Scenario based case Group Discussion will be conducted on the
3
studies scenarios provided
 TRAINING CONTENT FOR ENGINEERS

• What is Proactive communication

• Importance of Proactive communication
• Benefits of Proactive Communication
• Opportunities of Proactive Communication/ How to communicate proactively
• Adapting to a proactive mindset
• Ownership and accountability
• Types of customers
• Time Management
• Ticket updates and summary (brief) to be included
• Setting expectations with client
 TRAINING CONTENT FOR PROJECT
MANAGERS
• Importance of Proactive Communication in Project Management
• How to hold Team meetings
• Communicating up, down and around
• Managing and Monitoring Communication
• Identifying the type of customer
• Giving effective feedback (opinions vs facts)
• Story Oration and presenting numbers in speech
• Importance of Body language/Gestures
• How to ensure that your team is Proactive in communication
• How to identify if your team is not proactive in communication
 LIST OF ACTIVITIES/HUDDLES

• Huddles
 CASE STUDIES

• Scenarios role-play
• Scenarios Email
• Leads will be requested to share different scenarios which engineers come across
• Random meetings where ticket updates will be discussed with the engineers (how
frequently they update and the quality of the update)