GROUND OPERATIONS

TRAINING

IOSA
IATA Operational Safety Audit
 PURPOSE

All ground operations personnel working for or on behalf

of Sriwijaya Air must have an acceptable level of training
when providing handling services in order to meet the
requirements and instructions of DGCA, IATA, ICAO, FAA
and/or other local or international regulations.

They shall also have demonstrated a sufficient level of

knowledge appropriate to their responsibility prior to
their assignment on a duty on a Sriwijaya Air flight.
 REFERENCE

1. Civil Aviation Safety Regulations (CASR)

2. Company Manual (Ground Operations Manual)
3. IATA Regulations (DGR, AHM, etc.)
4. National Regulations (DGCA, CAAC, CAC, etc)
 MODULE
1. Passenger Handling
 Check-in procedures
 Baggage check-in procedures
 Manual check-in procedures
 Cabin seating considerations, exit row and special passengers
 Passenger boarding procedures
 Dangerous goods procedures if found in passenger cabin/hold baggage
 Security procedures
 Load control coordination and procedures
 Handling and boarding of weapons and persons authorized to carry
weapons
 Passengers requiring special handling
 Communication procedures (customer airlines, load control, authorities)
 Data protection and security
 Transport of live animals & container requirement
 Medical cases
 Health and safety
 Handling of Irregularities
 Training in document, passport and visa regulations
 MODULE
2. Baggage Handling
 Baggage handling procedures (identification, sorting, loading in ULDs)
 Manual baggage handling procedures
 ULDs (inspection, loading, tagging, removal from service)
 Load control (coordination and consequences of baggage loading
procedures)
 Communication procedures (customer airlines, load control, authorities)
 Data protection and security
 Emergency response procedures
 Abnormal and emergency procedures (fire, dangerous goods incident,
security threat)
 Handling Mishandled Baggage
 Health and safety at the workplace
 MODULE
3. Airside Driver
 Role and responsibilities of vehicle Operators
 Vehicle equipment standards
 Hazards of airside driving
 Reduced visibility procedures
 Accident and incident reporting procedures
 Familiarization with ramp layout, operational stands, vehicle corridors,
airside roads, aircraft taxi lanes
 Airport rules, regulations and/or procedures pertaining to airside vehicle
operations
 Procedures for crossing aircraft movement areas
 Pedestrian crosswalk rules
 Identification of obstacle free areas, limited access areas
 Airport regulations and requirements
 Air Traffic Control
 Airport layout
 Maneuvering area driving
 Radio communication requirements and procedures
 Aircraft familiarization
 MODULE
4. Ramp and aircraft Handling
 Bag hall function.
 Irregularity/incident/accident reporting procedures
 Pre-arrival procedures, hereunder reading of Load Messages and preparation.
 Loading/unloading aircraft, hereunder reporting procedures to flight
deck/Commander
 Pre-departure procedures, hereunder knowledge of Sriwijaya Air push and
hold policy.
 Safety during aircraft fueling
 Principles of aircraft loading
 Handling of loads that require special attention
 Loading incompatibilities
 Handling of ULDs
 Consequences of load damage and spillage
 Positioning and operation of loading and servicing equipment;
 Passenger embarkation/disembarkation procedures;
 Towing/push-back and/or communication to flight deck
 Pre-departure inspection
 De-/anti-icing
 Standards of aircraft cleaning, lavatory and potable water servicing;
 Aircraft movement operations.
 MODULE
5. Load control
 Bag hall function.
 Irregularity/incident/accident reporting procedures
 Pre-arrival procedures, hereunder reading of Load Messages and preparation.
 Loading/unloading aircraft, hereunder reporting procedures to flight
deck/Commander
 Pre-departure procedures, hereunder knowledge of Sriwijaya Air push and
hold policy.
 Safety during aircraft fueling
 Principles of aircraft loading
 Handling of loads that require special attention
 Loading incompatibilities
 Handling of ULDs
 Consequences of load damage and spillage
 Positioning and operation of loading and servicing equipment;
 Passenger embarkation/disembarkation procedures;
 Towing/push-back and/or communication to flight deck
 Pre-departure inspection
 De-/anti-icing
 Standards of aircraft cleaning, lavatory and potable water servicing;
 Aircraft movement operations.
 MODULE
6. Load master / loading supervision
 General weight and balance proficiency and awareness
 Aircraft structural load limitations
 Unit load devices (ULDs)
 Bulk hold loading
 Loading Instructions/Report (LIR)
 Loading messages
 Dangerous goods
 Other special loads (e.g. perishables, EAT AVI WET OBX, LHO)
 Positioning and operations of loading equipment
 Operation of aircraft loading systems

7. Aircraft ground movement

 Aircraft ground movement operations
 Operation of equipment
 Equipment-aircraft connect and disconnect procedures
 Aircraft ground movement standard verbal communications (ground-flight
deck)
 Aircraft ground movement standard hand signals (ground-flight deck,
ground-ground)
 Aircraft marshalling
 Aircraft ground movement assistance
 MODULE
8. Emergency procedure

 Assuming duties in the local emergency organization.

 able to use fire extinguishing equipment in order to initially hold down a fuel
fire
 familiar with how to alert and contact the firefighting services at the airport in
question
PASSENGER HANDLING
(GOM CHAPTER 4)

IOSA
IATA Operational Safety Audit
 CHECK-IN COUNTER

1. Check-in counter (open/close)

2. Queing time
3. Seat allocation
4. Standard procedure
5. Last Minute Checkin (LMC)
6. Check-in closing procedure
7. Security questioning or placarding
8. Dangerous goods carried by passengers or
crew
 BOARDING GATE

1. Boarding area preparation

2. Boarding sequence
3. Boarding process
4. Control at gate
5. Refusal of carriage
6. No-show at gate
7. Baggage pooling and offload
8. Standard passenger announcement
 SPECIAL HANDLING

1. VIP and CIP

2. Passenger Reduce Mobility
3. Passenger with infant
4. Expectant mother
5. Infant, child and unaccompanied minor
6. Passenger in need of two seats
7. Carriage of deportees person custody
 PASSENGER IRREGULARITIES

1. Flight delay
2. Miss connecting flight
3. Denied boarding
4. Flight cancelation
5. Birth on board
6. Death of passenger
7. Accidents with passengers
BAGGAGE HANDLING
(GOM CHAPTER 3)

IOSA
IATA Operational Safety Audit
 CHECKED BAGGAGE

1. Tagging, labeling and marking

2. Baggage allowance
3. Pooling baggage
4. Weight and dimension
5. Excess baggage weight charge
6. Dangerous goods in passenger baggage
 CABIN BAGGAGE

1. Personal items
2. Carry-on baggage
3. Baggage position on board
4. Passenger items in passenger seats
5. Unaccompanied baggage
 ACCEPTANCE BAGGAGE

1. Inspection
2. Passenger identification
3. Acceptance at check-in
4. Refusal of baggage
5. Movement baggage
6. Checking of number and weight
7. Screening at boarding gate
 BAGGAGE HANDLING AT
DEPARTURE AND ARRIVAL

Departure
1. Baggage consolidation
2. Baggage loading into unit load devices
3. Baggage loading onto baggage trolleys
4. Baggage loading aboard the aircraft
5. Baggage removal from a flight safety reason
6. Un-dispatched baggage handling
Arrival
1. Transfer baggage handling
2. Dispensing baggage to passengers
 SPECIAL BAGGAGE
REGULATIONS

1. Basic requirements
2. Stowage of special baggage on board the
aircraft
3. Payment for special baggage
4. Notification to captain
5. Special baggage
 BAGGAGE IRREGULARITIES

1. Sriwijaya Air liability

2. Guidelines
3. Baggage handling responsibilities
4. Property irregularity report
5. Missing checked baggage
6. Found checked baggage
7. Damage baggage
8. Delay baggage
9. Loss or damage of cabin baggage
10.Loss of valuable items
11.Baggage irregularity designation codes
RAMP AND AIRCRAFT
HANDLING
(GOM CHAPTER 5)

IOSA
IATA Operational Safety Audit
 HANDLING AGENT

1. Handling agent requirement

2. Facilities and staff
3. Staff training
4. Library
5. Documentation
6. Retention of documents
7. Equipment
8. Contracts or agreement
 RAMP SAFETY

1. Ramp safety in aircraft handling

2. Ramp safety or airside operations
3. Ground handling personnel safety
precautions
4. Operating practice
 DANGER AREAS

Danger Areas
1. Aircraft clearance zone
2. Lines of safety
3. Engine hazard areas
4. Safety cones
5. No drive zone
6. Equipment restraint area and line
 PREVENTION AND SAFETY
PRECAUTIONS

1. FOD prevention
2. Fire prevention
3. Aircraft damage prevention
4. Cargo doors and holds
5. Aircraft passenger doors
6. Passengers on ramp area
7. Preparation before departure
 AIRCRAFT ARRIVAL
PROCEDURE

1. Preparation before arrival

2. Taxi upon aircraft incoming (taxi in)
3. Marshaling signals
4. Signal made by pilot to marshaller
5. Parking brakes
6. Approach the aircraft
 PARKING, POST PARKING ACTIONS
AND ACCESSING AIRCRAFT

Parking
1. Short term parking
2. Normal wind and parking conditions
3. Unfavorable wind and parking conditions
4. Long term parking
5. Night stop parking

Post parking actions and accessing aircraft

1. Accessing passengers doors
2. Aircraft servicing
3. Opening and closing of cabin doors and cargo
compartment doors
 AIRCRAFT DAMAGE
INSPECTIONS

1. Rifts or scratches
2. Dents or lumps
3. Skin puncture
4. Aircraft damage
 CLEANING OF AIRCRAFT
INTERIOR

1. Cleaning specifications
2. Cleaning equipment and supplies
3. Cleaning methods and description
4. Specific cleaning areas
 FUELLING OR REFUELING

1. Fuel required and delivery

2. General fuelling precautions
3. General refueling operations
4. Fuelling with passengers on board
5. Fuelling safety zone
6. Fuel drain
7. Fuel safety zone restrictions
 LOADING UNLOADING
PROCEDURES

1. Loading
2. Safe stowage on ULD
3. Loading on small aircraft
4. Off loading
5. Loading instruction report
6. Wheelchairs or personal equipment
7. Final figures
8. Loading checks
9. Unloading checks
10.Irregularity report
11.Cargo compartment condition
 AIRCRAFT STRUCTURE
LIMITATIONS, CARGO AND BULKY
BAGGAGE

Aircraft structure limitations

1. Linear load limitation
2. Area load limitation
3. Floor attachment limits
Cargo and bulky baggage
1. G-forces
2. Securing and lashing
3. Preventing damages
 WINTER OPERATION, DEICING
AND TOWING OPERATION

1. Extreme cold
2. Heater not available
3. Clean aircraft
4. Standard method for application
5. Lading gear pins
6. One and two man towing procedures (with
brake and with no brake operator in cockpit)
7. Backing of aircraft
 AIRCRAFT DEPARTURE, FLIGHT
DECK – GROUND COMMUNICATION

1. Preparation before departure

2. Engine start upon aircraft pushback (taxi out)
3. Pre-flight fire warning test
4. Communications procedure start-up, ramp
departure
5. Pushback and start
6. Stationary start
7. Other communication
8. Arrival
9. Aircraft departure with hand signal
 FLIGHT DOCUMENTS AND
OPERATIONAL MESSAGES

1. General declaration
2. Completion
3. Aircraft movement handling
4. Delay codes
5. Load data messages
6. Baggage irregularities message
7. Load instruction report
8. Emergency aircraft and aircraft rescue and
firefighter
 EMERGENCY RESPONSE

1. Contact details
2. Departure station
3. Support functions
4. Media attention
WEIGHT AND
BALANCE
(GOM CHAPTER 6 )

IOSA
IATA Operational Safety Audit
 LOAD CONTROL, PLANNING
AND DISTRIBUTIONS

Load control
1. Load control function
2. Handling company procedure for load control

Load Planning
1. General
2. Load planning rules
3. Planning for fuel
4. Preload planning stage
5. Load plan
6. Final figures
 MASS AND CENTER OF
GRAVITY

1. Load manifest
2. Terms used on the load and trim sheet
3. Maximum weights
4. Standard weight values
HANDLING OF
OCCURRENCES
(GOM CHAPTER 11)

IOSA
IATA Operational Safety Audit
 AIRCRAFT INCIDENT PROCEDURES
AND COMPANY INVESTIGATION

1. Ground safety incidents

2. Policy
3. Investigating board’s terms of
reference
4. Hazard identification program
5. Safety risk management
 MANDATORY OCCURRENCE
REPORTING

1. Policy
2. Objective
3. Occurrences which should be reported
4. Co-ordination of reporting system
5. Reporting procedure
6. Handling of occurrence report
 MANDATORY OCCURRENCE
REPORTING

7. Follow up and closure

8. Airprox (airmiss) reporting
9. Procedure following incidents in foreign
airspace
10.Hazard reporting
11.Confidential human factors incident
reporting
THANK YOU

IOSA
IATA Operational Safety Audit