 Process of conveying your feelings,

thoughts or ideas
Takes place between two or more
people
 Involves everyday exchange that
may be formal or informal
 Can be easily recognized
 Both verbal and non-verbal
information is completely
controlled by the sender.
Verbal channels rely on words
 Non-verbal channels
encompass facial expressions,
controlled body movements,
color and sound
 Recognized subconsciously
by the receiver
 Not always under direct
control of the sender.
 Body language may reveal
one's true emotions
 Subconscious reception and
interpretation of these signals
is often described with
arbitrary terms like gut-feeling,
hunch, etc.
Gaining information Building understanding
 Interpersonal Needs
William Schutz has identified three
Interpersonal needs
Inclusion – It is the need to establish
identity with others.
Control – It is the need to exercise
leadership and prove one's
abilities.
Establishing Identity Affection - It is the need to develop
relationships with people.
1) Effective Communication
 Listen carefully
 Understand what is being
communicated
 Improve the way you listen
Clarify any questions with
the other person
2) Assertive
Communication
 Direct your message
only to the person you
intend to communicate
with
 Say what you think
and feel
 Encourage others to
give you feedback
3) Conflict Resolution
 Ask yourself how the conflict affects you
and why it is important
 Maintain a positive attitude and
communicate positive intentions
Discuss the problem
4) Anger Management
 Become more attuned to
your feelings
 Diffuse your anger by
taking a deep breath
 Express yourself
responsibly
Try exercising and
mediating
 1. Interpersonal communication is
inescapable: Not only words, but
through tone of voice ,gesture, posture,
facial expression, etc., we constantly
communicate to those around us.
2. Interpersonal communication is
irreversible: "Once a word goes out of
your mouth, you can never swallow it
again." - A Russian proverb
3. Interpersonal communication is
complicated: It’s not simple, even simple
seems complex.
 4.Interpersonal communication is
contextual

o Psychological context - Interaction

brought by us. Our needs, desires, values,
personality
o Relational context – Reaction to the
other person known as “the mix”
o Situational context - “where” we
communicate, e.g. Classroom and a pub.
o Environmental context – Physical “
where,” e.g. Location, time of the day, Noise
level, season
o Cultural context – Learned behaviors
that affect the interaction
 Help you in getting work
done without any conflicts
and without dominating
others
 Help in handling and
resolving disputes created
among employees, friends,
family members with
different mindsets and
views
 To maintain healthy
relationships at the
workplace or home


 http://www.abacon.com/commstudies/interpersonal/inf
unctions.html
 Moorhead State University, Case Study
-http://www.abacon.com/commstudies/interpersonal/int
erpersonal.html
 http:// www.ehow.com
 P r e r na Garg
1025 – o savi
Ki rti G
1027 – r G upta
A n k u
1029 – s h J a dhav
d d e
1031 – Si