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Learning Outcomes:
At the end of this course, students will be able to:
Identify the skills to communicate effectively in various situations
Interpret the skills to think critically and to solve problems using the scientific
approach
Apply leadership skills in leading yourself and others and be able to work as a team
Apply skills in information management and makes the process of lifelong learning
as a means of learning
Assignment 20%
Total 100%
SUBJECT : Community Service MPU 3452
PREPARED BY : Norshahana
EMAIL : norshahana@ipk.edu.my
IPK COLLEGE
1664, JALAN KULIM, 14020 BUKIT MERTAJAM, PENANG
TEL : 012-5203212 / 0125113212 / 04-5512588
www.ipk.edu.my
Health Benefits
Volunteering can also help protect people from depression during
challenging times, as it tends to help create a strong support system
for participants. Volunteering also keeps people physically healthy
by keeping them active. Certain activities, such as working to clean
up a park or a beach, can be good exercise
• verbal language tone of voice, volume of speech and the words we choose
• non-verbal communication such as body language, gestures and
• Example : When you feel anxious, you might behave in ways that are designed
to avoid communicating with others. For example, you may avoid eye contact
or speak very softly. In other words, you are trying not to communicate, likely
to avoid being judged negatively by others.
Listening skill
listening skills involve the abilities of concentration and
ignoring distractions. Good listening skills are demonstrated
through indicating attention, such as nodding and smiling,
and giving feedback on what has been said or discussed. It
also includes the ability to refer to past comments,, or query
about potential, future ideas, actions and events.
leadership skilll
Leadership skills can help you in all aspects of your career, from applying for jobs to seeking career
advancement. One of many soft skills that employers value, leadership skills often incorporate several
different personality traits and communication abilities that are useful for anyone to learn and practice over
time.
• Leadership skills are skills you use when organizing other people to reach a shared goal. Whether you’re in
a management position or leading a project, leadership skills require you to motivate others to complete a
series of tasks, often according to a schedule. Leadership is not just one skill but rather a combination of
several different skills working together.
• Effective leaders are essential to any organization. They can help build strong teams and ensure projects,
initiatives or other work functions are performed successfully. Because the skills of a leader involve multiple
interpersonal and communication skills
• Some examples of skills that make a strong leader include:
1. Problem-solving
• Good leaders are skilled at problem-solving issues that arise.
Effective problem solving often requires staying calm and
identifying a step-by-step solution. Problem-solving skills can help
leaders make quick decisions, resolve obstacles with their team,
and ensure projects are completed on time, according to the
specifications.
2.Ability to teach and mentor
• One of the skills that differentiates leadership from many other
competencies is the ability to teach and mentor. this skill requires that
leaders think less about themselves and more about how to make their
team as a whole successful.
3.Relationship building
• Leadership requires the ability to build and maintain a strong and
collaborative team of individuals working toward the same goal. Team
building requires other leadership strengths, like effective
communication skills and conflict resolution.
4.confident
• To be an effective leader, you should be confident enough to ensure
that other follow your commands. If you are unsure about your own
decisions and qualities, then your subordinates will never follow
you. This does not mean that you should be overconfident, but you
should at least reflect the degree of confidence required to ensure
that your followers trust you as a leader.
5. Commitment and Passion
• Your teams look up to you and if you want them to give them their all, you will have
to be passionate about it too. When your teammates see you getting your hands dirty,
they will also give their best shot. It will also help you to gain the respect of your
subordinates and infuse new energy in your team members, which helps them to
perform better.
• In order to get ahead in today’s fast-paced world, a leader must be creative and
innovative at the same time. Creative thinking and constant innovation is what makes
you and your team stand out from the crowd. Think out of the box to come up with
unique ideas and turn those ideas and goals into reality.
Teamwork skills