HOUSEKEEPING NC II

MS. LISANDRA B. LIWAG

HOUSEKEEPING NC II TRAINER
Is a training delivery mode
where trainees are given
opportunities to learn in their
own pace with the trainer as
an integral part of the
instruction.
 UNIT OF COMPETENCY

MODULE MODULE MODULE

1 2 3
 Teacher
 Facilitator
 Coordinator
 Negotiator
 Councilor
 Curriculum Developer
 Instructional Materials provider
 Session planners
 Actor
 Select on what competency to start
 Progress at own rate
 Work and ask help with others
 Decide when ready to demonstrate
 Compete against industry standards
 Evaluate your own performance
 Request to receive credits on what
they know
 Moves freely in the workshop
 Review learning
Trainee enters
package
program

Satisfactorily
• Administer RPL View multimedia Performed
• Orientation Competency?
materials Trainer Trainer
• Role of trainer/trainee
observes Rates
performance performance

Use manuals Have completed YES

all the
competencies?

Trainee selects Observe Trainee

Trainee
competency demonstration Rates own
attempts task
and receive performance
Have enough
instructions Competency/ies
Practice skills in been
achieved?
• Administer Learning Contract workshop
• Organize learning strategy
• Provide materials Trainee exits
Receive program
• Introduce CBLM materials
• Introduce the Use of assistance and
Achievement Progress advise Trainee exits Undergo Nat’l
Report program Assessment
 UNIT OF COMPETENCY NOMINAL DURATION
(HOURS)
Participate in workplace communication 5

Work in a team environment 4

Practice career professionalism 5

Practice occupational health and safety 4

procedures
UNIT OF COMPETENCY NOMINAL DURATION
(HOURS)

Develop and update industry knowledge 4

Observe workplace hygiene procedures 3

Perform computer operations 4

Perform workplace and safety practices 3

Provide effective customer service 4

UNIT OF COMPETENCY NOMINAL DURATION
(HOURS)

Provide housekeeping services to guests 75

Clean and prepare rooms for incoming guests 67

Provide valet/butler service 65

Laundry linen and guest clothes 63

Clean public areas, facilities and equipment 70

Deal with/Handle intoxicated guests 60

 The module title,
qualification, unit
of competency
name and logo of
school and other
related information
should be in the
front page.
  HOW TO USE THIS COMPETENCY – BASED LEARNING MATERIAL

 Welcome!

 The unit of competency, “Clean and Prepare Rooms for Incoming Guest”, is one of the competencies of
Housekeeping NC II, a course which consists of knowledge, skills, and attitudes required for HOUSEKEEPING.

 The “Cleaning and Preparing Rooms for Incoming Guest”, contains training materials and activities related to Take
table reservation, Prepare service station and equipment, Set up the table in dining area and Set the mood/ambiance
of dining area.

 In this module, you are required to go through a series of learning activities in order to complete each learning
outcome. In each learning outcome are Information Sheets, Self-Checks, Operation Sheets and Task/Job Sheets. Follow
and perform the activities on your own. If you have questions, do not hesitate to ask for assistance from you facilitator.

 Remember to:
• Work through all the information and complete the activities in each section.
• Read information sheets and complete the self-check. Suggested references are included to supplement the
materials provided in this module.
• Most probably, your trainer will also be your supervisor or manager. He is there to support you and show you the
correct way of doing things.
• You will be given plenty of opportunities to ask questions and practice on the job. Make sure you practice your new
skills during regular work shifts. This way you will improve you speed, memory and your confidence.
• Use the Self-Checks, Operation Sheets or Task or Job Sheets at the end of each section to test your own progress.
Use the Performance Criteria Checklist located after the sheet to check your own performance.
• When you feel confident that you have had sufficient practice, ask your Trainer to evaluate you. The results of your
assessment will be recorded in your Progress Chart and Accomplishment Chart.

 You need to complete this module before you can perform the next module Setting-Up Computer Networks.
 NO. UNIT OF CORE MODULE TITLE CODE
COMPETENCY
Provide Housekeeping Providing Housekeeping TRS5123111
1.
Services to Guests Services to Guests

Clean and Prepare Cleaning and Preparing TRS5123112

2.
Rooms for Incoming Rooms for Incoming
Guests Guests
Provide Valet/Butler Providing Valet/Butler TRS5123113
3.
Service Service
Laundry Linen and Guest Laundry Linen and Guest TRS5123114
4.
Clothes Clothes
Clean Public Areas, Cleaning Public Areas, TRS5123115
5.
Facilities and Equipment Facilities and Equipment
6. Deal with/Handle Dealing with/Handle TRS5123122
Intoxicated Guests Intoxicated Guests
  MODULE CONTENT

 Unit of Competency: Clean and Prepare Rooms for Incoming Guests
 Module Title: Cleaning and Preparing Rooms for Incoming Guests
 MODULE DESCRIPTOR:
 This module deals with the skills and knowledge required from housekeeping attendants to clean and prepare rooms
for incoming guests in a commercial accommodation establishment.
 NOMINAL DURATION: 67 HOURS

 LEARNING OUTCOMES:
 Upon completion of this module, you MUST be able to:
 LO1. Set up equipment and trolleys
 LO2. Access rooms for servicing
 LO3. Make up beds
 LO4. Clean and clear rooms
 LO5. Clean and store trolleys and equipment

 ASSESSMENT CRITERIA:


 1. Cleaning, supplies and equipment

 2. Supplies for trolleys
 3. Trolleys with adequate supplies
 4. Identify correctly rooms requiring service
 5. Accessing rooms
 6. Stripping beds, mattress and pillows
 7. Segregating items with stains immediately
 8. Replacing bed linens
 9. Cleaning rooms in correct order
 10. Cleaning and Checking furniture, fixtures and fittings
 11. Checking, replenishing, and replacing room supplies
 12. Promptly identifying appropriate action in pests
 13. Checking and reporting any defects in room
 14. Recording damaged items
 15. Any unusual or suspicious person, item or occurrence
 16. Collecting and storing guest’s belongings left in vacated rooms
 17. Clean trolleys and equipment after use
 18. Store correctly all items
 19. Checking, replenishing, and re-ordering supplies and items
 20. Providing additional housekeeping services
 21. Turn over procedure for next shift
 It contains the
learning
activities and
special
instructions
INSTRUCTION SHEETS OF CBLM

 INFORMATION SHEET – is primarily designed to

deliver pertinent information needed in the
attainment of a learning outcome.
 SELF CHECKS – are set of questions that would
verify the acquisition of knowledge stated in
the learning objectives.
 ANSWER KEYS – are essential feedback tools.
This allows for immediate feedback.
 TASK SHEET – a set of instructions telling the
trainee to perform a single task.
 OPERATION SHEET – is a set of instructions
for the operation or use of a particular
machine or equipment.
 JOB SHEET – a set of instructions for the
performance of a job. A combination of
tasks and/or operations needed to
develop a product or performance of a
service or combination of both.
 PERFORMANCE CRITERIA CHECKLIST – This
will give immediate feedback of the
performance of the trainee.
  Learning is self-paced
 Learning is student centered
 Develop learning mastery
 There is immediate feedback on
achievement of learning
 Training is well- planned
Computer Based Assessment

Performance Test

Training Activity Matrix

Progress / Achievement Charts

Trainee’s Record Book

-End of Presentation-
3. Check the bed pad for
any stain and damage.
6. Spread the blanket 9-18”
away from the edge of the
bed.
7. Spread the 3rd sheet
2-3” above the blanket
and fold it inward the
blanket.
10. Insert the pillow into the
pillow case.
11. The opening is inserted
into the pillow case.
12. Put bed cover/bed
runner/comforter.