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Resolving the Dispute Informally
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Conciliation or Mediation
A nonbinding agreement between parties by
asking a third party to mediate differences
Mediators carefully listen to each party and explore,
clarify, and discuss various practical options and
possibilities for a solution
Unlike arbitration and litigation, conciliation
sessions are private and confidential
The settlements made by the parties can not be
disclosed or used as evidence in any litigation
Arbitration
Arbitration is used when conciliation fails
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