Académique Documents
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Chapter 1 - 4
Effective Communication
Practical
Practical Factual
Factual
Concise
Concise Clear
Clear Persuasive
Persuasive
MANAGERS
FAILURES IN COMMUNICATION
“IT ALL COMES DOWN TO
COMMUNICATION”
# 1 Issue on
any
organization’s
Issue
Catalogue
TECHNOLOGY DRIVEN REVOLUTION IN
COMMUNICATION
OUTSOURCING
PARTNERSHIPS
NETWORKING
SUPPLIERS
SPAN & SPEED
MANAGERS NEED TO COMMUNICATE
o MORE WORDS
o MORE INFORMATION
o MORE READY MADE
DOCUMENTS
THRIVING IN THE MODERN ERA
COMMON/SHARED
RECOGNITION AS A SKILL
SOCRATES
ARISTOTLE - THE
RHETORIC
THE OBJECTIVE
CREATING SHARED
UNDERSTANDING
THE FINAL MEASURE
IDEA TRANSMISSION
FEEDBACK
encode decode
The feedback
TRANSMISSION
RESPONSE
decode encode
FORMULATING THE MESSAGE
WORDS
GESTURES / BODY LANGUAGE
TONE
THE
mediums
•VERBAL
•NON-VERBAL
•WRITTEN
BARRIERS TO
COMMUNICATION
• BETWEEN PEOPLE
• WITHIN ORGANIZATIONS
PHYSICAL BARRIERS
PHYSICAL BARRIERS
• NOISY SURROUNDINGS
• DISTRACTIONS
• BAD CONNECTION
• UNFAMILIAR PRONUNCIATION
• VERY LOW PITCH
• ILLEGIBLE HAND WRITING
• INCORRECT PUNCTUATION
MENTAL & EMOTIONAL
BARRIERS
PERCEPTUAL BARRIER
• INATTENTION TO A MESSAGE
• NEGATIVE / POSITIVE NEGATIVE REACTION
• EFFECTS ANALYSIS OF INFORMATION
EMOTIONAL BARRIER
• SECRETARIES, ASSISTANTS
SIMULATION EXERCISE
OVERCOMINGTHE FILTERING
BARRIER
• TRY TO ESTABLISH MORE THAN ONE
COMMUNICATION CHANNEL