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Remote Infrastructure Management


for Business Needs
About Allied Digital Services Limited
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 Total IT Infrastructure Solutions and Managed Services Provider

 Profitable since incorporation in 1995; growing at a CAGR of ~58%

 Global Operations – offices in India, Pan USA and Australia, 2000+ customers

 Unique Direct Presence – in 132 locations in India & 24 locations in USA through
>3200 employees
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 Public Limited Company listed in BSE & NSE in India

 Unique “Hybrid” Service Delivery’ – On-site, Off-site & Off-shore services

 Wide Clientele: across various business verticals – BFSI, Telecom, Retail, Aviation,
Manufacturing, Services, Energy, e-Governance and Hospitality

 Global Experience: successfully executed Projects In UK, USA, Australia,


Singapore, Hong Kong, Malaysia, Thailand, Yemen, South Africa, Ghana, Nigeria,
Nepal, Sri Lanka & Zimbabwe
En Pointe Global Services – Company
Overview
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En Pointe Global Services is a IT solutions & service


provider to small, medium and large enterprises
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 Established in 2008 as a Spin-off of En Pointe Technologies


 Privately Held Delaware Limited Liability Corporation (LLC)
 3 Years of Industry Experience
 Over 365 Employees Nationwide
 27 Locations Nationwide
 $40 Million in Annual Revenue
 80.5% Majority Stake Acquired by Allied Digital of India
 19.5% Minority Stake Owned by En Pointe Technologies
Our Vision, Mission &
Core Values
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Vision

To
be a world-class IT services and Solutions Provider by applying 3 mega-forces within the
organization continually by :

Develo
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ping technological depth


Enhan
cing resources, reach & infrastructure
Using
the best practices for Operational excellence

Mission

We will operate as a global


organization, obsessed with customer
needs, devoted to building lasting
partnerships and acting with integrity,
honesty and a spirit of
co-operation with customers,
suppliers, staff & stake holders.
Our Line of Businesses
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SERVICES SOLUTIONS
 Integrated Solutions
 Infrastructure Management
• Intelligent Building Management
Services Solution
• IT Helpdesk, Data Center Support • Integrated Physical Security
Services Solution
• Desk side/End User Support Services
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• Total IT Operations Outsourcing


 Enterprise Computing
• Enterprise Management Services • Enterprise Servers, Storage
• Virtualization & Consolidation
• Information Security,
 Remote Managed Services • Messaging & Collaboration
• Network Operation Center • Enterprise Management Solutions
• Disaster Recovery Solutions
- Remote Desktop / Server / Network
Management  Networking &
• Security Operations Center Communication
- Information Security Surveillance • Premises Distribution System
Services • Enterprise Switching
• Wireless & WAN Solutions
- Security Device Lifecycle Management • VoIP, IP Telephony, Video On
- Security Consulting & Professional Demand
Services • IPTV & Broadband Solutions

 Technical BPO

Countrywide Presence
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Our Presence -
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Corporate Office
En Pointe Logistics
Centre
Sales / Services
About our Remote
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 State-of-the-Art Remote Management Centre (NOC & SOC) in India

 ISO 27001 Certified Facility and Operations

 Member Organization of MSP Alliance – International Association of

Managed Services Providers


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 ITIL/ITSM based Service Delivery processes

 ITIL foundation certified Service Delivery Management Team

 Best-of-Breed Enterprise Management Tools for Remote IT Infrastructure

Management Services

 Robust Service Desk Ticketing System (CLARIFY – AMDOCS) integrated

with all the EMS tools

 100+ Worldwide Customers and 140,000+ devices under management

 24x7 Toll-free Phone support available to customers in India, USA &

Australia
About our Remote Management
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• N+1 Redundancy on all mission - critical platforms &
systems
• World-class Monitoring, Management Tools &
platforms to ensure
continuous surveillance
• Backed by an industry leading SLA
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• 24X7 physical security and • Best of breed tools,


surveillance, biometric protection, hardware,
proximity reader, Video Surveillance platforms
• 24X7 NOC and helpdesk,
• World Class Network Security, Active Firewalls,
Highly
IDS, IPS, trained personnel.
Security Audits & penetration testing to
ensure network
Remote Management Center - Snapshot
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Remote Management Services – Capabiliti
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24 / 7 Global
Network Coverage
Monitoring 24:00
&
Manageme
nt21:00 03:00
ITIL based
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Capacity for service


more than 6 delivery
million
events per
18:00 06:00
year

Database
manageme
nt
Global 15:00 09:00
Alliances &
Partnerships
12:00
Remote Seamless
applicati Global call
on Management
support Systems
Remote Management Services –
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Our Customer Case
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 India’s largest Public Sector Bank improves its IT infrastructure
at Corporate Office with around 2000 users using different Banking
Applications along with E-Mail and Internet
 India’s largest Private Sector Bank manages & secures their
End user Infrastructure (Asset Management and End point security
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solution) with more than 45,000 end user systems spread across
more than 1,000 locations in India
 One of the top 5 Global Consulting Firms consolidates their
data & applications at centralized data center to improve security,
manageability and integrity of their newly acquired consulting firms
 India’s largest Telecom Services Provider having GSM and
CDMA services enhances their GSM value added services portfolio
to acquire significant market share
 India’s leading chain of five star hotels becomes “Hotspot” for
business travelers providing secure, flexible wireless internet
access throughout the hotel facilities for guests.
 India’s 3rd out of top 5 banks improves efficiency and security of
payment processing (CTS) by sorting thousands of cheques and
Our Technology
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Unisys
Our Technology Certifications
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Our Awards & Accolades
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‘Fastest Growing System


‘Best Managed Integrator’ ‘Best under a Billion
Services Dataquest Awards 2009 Dollar
Provider’ Company’
CRN Excellence Awards Forbes Magazine Dec.,
2009 2008
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USA
Our Customers -
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USA
Our Customers -
Our Customers -
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RETA
IL
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BF
SI
Our Customers -
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MANUFACTUR
ING
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GOVERNM
ENT
Our Customers -
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AVIATI
ON
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TELEC
OM
Our Customers -
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EDUCATI
ON
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Peace &
Efficiency
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• Peace of Mind

– A Proactive 24x7x36 5 Network Monitoring and


Management Service
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– A Secure Computing Environment

• Increased Operational Efficiency

– To Insure that Critical business processes and


services are highly available (Email, Printing, Line of
Business Applications, Remote Office Connectivity)
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• Increased Response and Resolution


Time for All User Issues
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– The Technology framework Deployed at our


end helps resolve issues – Proactively
– A Remote Service Desk to deliver Response
and Resolution much more quickly than an
onsite-only support process allows
– To eliminate the need to wait for an onsite
service call
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• IT Cost Savings
 A Proactive hardware and software maintenance,
patching and updating process to eliminate high
emergency repair costs
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• Ability to Budget for IT Costs


 A Fixed-Fee Proactive IT Support Plan

• Mitigate Business Risk


 An effective Data Protection plan and process
 Monitor and manage regulatory Compliance needs
 Business Continuity Planning in the event of Disaster
Support
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• Gain peace of mind with our blend of managed
technical support services specifically designed to
allow you to focus on running your business.
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• Our support services increase your staff’s efficiencies


and productivity while mitigating your business pain
and risks for one low, fixed monthly fee without
any surprises, hidden costs or the hassle and expense
of hiring your own full time IT staff.
How Can We Help You?
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• As your Trusted Advisor and virtual IT, we become your team


of trained, certified professionals who quickly and effectively
eliminate your IT problems and continually introduce you to
new solutions aimed at reducing your costs, improving your
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efficiencies and mitigating your business risks.

• Professional and IT Consulting


Services for:

BFSI Healthcare Manufacturing Telecom


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$ 14

$ 12
SP runs diagnostics
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$ 10
SP arrives
$8
Cost
(in 1000’s) Escalates to Service Provider for help

$6

$4 User arrives at the office

$2 Outage occurs

6am 7am 8am 9am 10am 11am 12pm 1pm 2pm 3pm 4pm

Time
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One incident
handled by
Our Service
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pays for the


entire year of
Cost service

We detects outage

6am 7am 8am 9am 10am 11am 12pm 1pm 2pm 3pm 4pm

Time
Our Preventive
Maintenance
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• Real time health checks (e.g. event log, disk


space, cpu monitoring)
• Patch Management
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• Anti-virus updates
• Back-up verification
• Updates to address system security
vulnerabilities
• Configuration and Change management
• Consulting recommendations
• Compliance Monitoring
What will We do for your
Business?
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• Maximize Business Continuity


• Maintain uptime at a predictable, monthly cost
• Provide your business strategic technical insights
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• Secure your business from hackers or disgruntled


employees.
• Gain a “Virtual IT” Department of Professionals
• Deliver Peace of mind
• Allows you to run your Business, not your
network
What will We do for your
Business?
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• Conduct a Business and Technology


Assessment
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• Deliver Business and Technology Summary


Report and Recommendations
• Implement Recommendations
• Deliver an Our Solutions Package
• Perform Proactive Maintenance and Support
and Seek Out and Present Beneficial
Technology Solutions
Contact Information
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• Sabu Chandran
• Ph:
• Email:
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THANK YOU