The Role of Business

Etiquette in Shannon Merchent

BUSI 472 – Organizational Ethics

Organizational Dr. Beverlin M. Hammett

May 25, 2020

Success
What Is Business Etiquette?

Business etiquette is a set of

manners that is accepted or
required in a profession. ("Job
Success: Business Etiquette",
n.d.)

(Astrix Technology Group, 2017)

Types of Business Etiquette

Verbal and
First
Non-Verbal Written Meeting
Impression
Communication

Active
Meal-Time Electronics Shared Space
Listening

(McQuerrey, 2018)
Communication Etiquette
Verbal Communication
 “Human interaction through the
use of words, or messages in
linguistic form” ("verbal
communication", n.d.).
 Always be respectful
 Avoid slang terms
 Speak clearly and distinctly with a
pleasant tone ("Job Success:
Business Etiquette", n.d.).
This Photo by Unknown Author is
licensed under CC BY-NC-ND
Non-Verbal Communication
 “…communication without words”
("What is Nonverbal
Communication?", n.d.).
 Pay close attention to your
posture, facial expressions,
gestures, tone of voice, etc.
 All non-verbal communication can
be misconstrued and taken
opposite of what was meant.
1st Impression

Appearance Confidence Vocabulary

Carry materials that project
quality and professionalism Have a strong handshake Avoid slang terms
• Computer bag or briefcase with
pens, notepads, highlighters,
etc. (shows preparedness)
Keep eye contact Avoid using metaphors
Dress appropriately
• Suit and tie, business casual, Have good posture while Speak clearly and precisely
pant suit, etc.
• Show that you took the time sitting and standing
and effort into being
presentable
• Hair and makeup done (not
overbearing) (Sabath, 2010).
Written Etiquette – Email or Letter
Letter
 Follow standard business letter
writing formats (Mr., Mrs., Dr.,
etc.)
 Use formal language
 Have grammatically correct
sentence structure
 Ensure all necessary information in
included before sending.
Email
 Use complete sentences This Photo by Unknown Author is licensed under
CC BY-SA
 Reference all attachments
 Have signature blocks with full
contact information
 Use caution in forwarding material
 NO jokes, political opinions,
personal matters or spam.
(McQuerrey, 2018).
Meeting Etiquette

Always • Always arrive on time

use • Be prepared
• Do not over talk others
common • Take turns speaking
courtesy •
•
Turn off cellphone
Do not take calls or respond to text
and good messages
• Refrain all cell phone use
manners (McQuerrey, 2018).
Meal-Time Etiquette

As A Host As A Guest
 Make reservations  Arrive on time
 Arrive early  If early, wait for the host
 Confirm meal/meeting, time, and  Allow host to dictate plan of how
location with all guests the meal/meeting will be
conducted
 Do not speak with mouth full
 Be cautious when ordered alcohol

(McQueerey, 2018).

This Photo by Unknown Author is licensed

under CC BY
Shared Space Etiquette - Office

HAVE RESPECT FOR RESPECT CLOSED

SHARED EQUIPMENT SPEAK QUIETLY IN KEEP OWN SPACE TIDY
DOORS AND OTHERS
(PRINTERS, COPIERS, CLOSE QUARTERS AND ODOR-FREE
ON PHONE CALLS
BREAK-ROOM, ETC.)
(McQuerrey, 2018).
 Give speaker undivided attention

Active Show interest

Listening
Etiquette Ask questions

Provide meaningful feedback

 Reasoning Behind Proper Business
Etiquette

Unkept, rude, and distracted Companies that ensure their

The reasoning behind every etiquette employees shine a negative light on employees follow proper business
practice is to ensure that the the company and cause others to etiquette project to the world that
employees of the company are setting believe that the company is run that their company wants to be successful
a positive example for the world. way. and prosperous.
 References

Astrix Technology Group. (2017). Business Etiquette [Image]. Retrieved 21 May 2020, from

https://astrixinc.com/workplace-etiquette-modern-trends-avoid-wanting-make-good-first-impress

ion/

Job Success: Business Etiquette. GCFGlobal.org. Retrieved 21 May 2020, from

https://edu.gcfglobal.org/en/jobsuccess/business-etiquette/1/ .

McQuerrey, L. (2018). Types of Business Etiquette. Work - Chron.com. Retrieved 25 May 2020,

from https://work.chron.com/types-business-etiquette-27630.html .

Sabath, A. (2010). Business Etiquette (3rd ed.). Career Press.

References - Continued

What is Nonverbal Communication?. Creducation.net. Retrieved 25 May 2020, from

https://creducation.net/resources/nonverbal_communication/what_is_nonverbal_commun

ication.html

verbal communication. Oxford Reference. Retrieved 25 May 2020, from

https://www.oxfordreference.com/view/10.1093/oi/authority.20110803115457102.