Académique Documents
Professionnel Documents
Culture Documents
• DMAIC
• Define: critical to quality issues
• Measure: Metrics and defects in process
• Analyze: Cause of defect
• Improve: Corrective action and preventive
action
• Control: periodic monitoring
Operational Audit
• Purpose definition
• Knowledge gathering
• Preliminary survey
• Development program
• Field work
• Reporting
• follow-up
Operational audit
• Functional
• Organizational audit- departments
• Special audit-quality, service, safety, risk
environmental control etc