BENEFITS OF GOOD

LISTENING & BARRIERS

OF EFFECTIVE
LISTENING
prepared by
ANUSH KUCHIPUDI
Content

1. What is COMMUNICATION?

2. BENEFITS OF LISTENING

3. What is BARRIER?

4. BARRIERS OF EFFECTIVE LISTENING

"We were given two ears but only one mouth, because
listening is twice as hard as talking."
 What is COMMUNICATION?

Communication is a process by which you convey your

message to someone or a group of people.
 BENEFITS OF GOOD LISTENING
 Respect
 Air Time
 Information
 Increased Likability
 Better Relationships
 Greater Clarity
 RESPECT
 When you listen with full attention, you are communicating respect.
 AIR TIME
 If you listen first, others are more likely to return the favor.
 The great majority of individuals understand there should be give and take in
conversation.
 INFORMATION
 Attentive listening helps you learn more about other people.
 Knowing more about people is helpful.
 You can understand your boss, colleagues, customers, friends and family better.
 INCREASED LIKABILITY
 Even people who aren’t shameless crave attention.
 People like people who listen.
 You like them more you listen.
 BETTER RELATIONSHIPS
 A feeling of goodwill in intimate and professional relationships.
 Improve your relationships by listening non-judgmentally.
 The more you listen without judgment, the more freedom speakers
have to find their own solutions to problems.
 GREATER CLARITY
 Careful listening helps you avoid some of the confusion, misunderstandings and
conflicts that are common in conversations.
 What is a BARRIER?
Any difficulty which partly or fully prevent any activity is called
a barrier.
 BARRIERS OF EFFECTIVE LISTENING
 Physiological Barriers
 Environment Barriers
 Attitudinal Barriers
 Faulty Assumptions
 Socio-Cultural differences
 PHYSIOLOGICAL BARRIERS
 Hearing problems or deficiencies.
 Difficulties in processing information
 Memory related problem which make them poor listeners.
 ENVIRONMENTAL BARRIERS
 Physical distractions
 Visual distractions
 These include cell phones, music players, TV, portable gaming consoles
 ATTITUDINAL BARRIERS
 Personal or work related problems can make it difficult to focus.
 Egocentrism
 The belief that you are more knowledgeable.
 FAULTY ASSUMPTIONS
 It is wrong to assume that communication is the sole responsibility of the sender
or the speaker and that listeners have no role to play.
 To think that listening is a passive.
 SOCIO-CULTURAL DIFFERENCES
 Different cultural backgrounds – personal space, sense of time, etc.