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    Ȃ Sir Edward Appleton

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roup Behavior
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× otivated teams lead to the success of the

organization. However, the concept of
employee motivation is difficult to
understand because human nature is quite
complex.
× In every organization, there are 3 categories
¦  


× Êop Notch Ȃ Self Actualized (10%)

× Fence Sitters (80%)
× Difficult Êo Improve (10%)

 

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× Avoid work × Reward

× No ambition × Coerce
× No initiative × Intimidate
× Do not take × Punish
responsibility
× Needs security
 

× ºant to learn
× ºork is a natural
activity
× Have self discipline
× Develop themselves
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× Self-actualization needs
× Esteem needs
× Love needs
× Safety needs
× Physiological needs
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× Êhe company × Achievement
× Its policies and × Recognition for
administration achievement
× Kind of supervision
× Interest in task
× ºorking conditions
× Responsibility for enlarged
× Interpersonal relations task
× Salary
× rowth and advancement
× Status to higher levels
× Security
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ºhy Êeams?
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× Personnel are added in the organization to do

more work. Each person has to contribute to
the business output of the organization.
× Each person is recruited for a specific job.
Êherefore, teams are made to do more work
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It is the responsibility of the management to foster
teamwork amongst employees
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× Responsibility
× Authority
× ºherewithal for accomplishing the task
× Criteria of measurement of the work output
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× Achieve dramatic results, which individuals

cant
× ake best use of skills of each member of the
team
× ake right decisions
× et more enjoyment and job satisfaction
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× ºastes time
× Creates conflict
× Stops people listening
× Spoils happiness and health of team
members
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× Êo one, employee is working for Ȃ

supervisors/managers
× Êo the persons working for him Ȃ
subordinate/junior employees
× Êo the persons one works with, the peers,
counterparts, customers and suppliers (both
internal and external)
    

× Communicating Upwards
× Communication with Juniors
× Communication with Peers
 
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It is a never-ending process. Êhe management
should be the catalyst for effective communications
   
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× ëbjectives of the organization

× Requirements and expectation
× His role
× His responsibilities
× His authority
× Êhe know how and know why of the jobs
× Familiarity and skill in operation tools or
machinery
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× Experienced recruits need more orientation

× Êraining is not a one-time activity
× Êraining is a formal activity
× entoring
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× Excessive workload in the organization,
which does not permit sending them for
training
× Non-availability of employees for training
× Fear of migration of employees after training
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× Plan for training

× Provide training
× easure training effectiveness
× Improve training effectiveness
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)  ! 
  


If achievements are recognized and
appreciated, it should enable the achievers to
perform with more interest, enthusiasm and
by putting in more effort.
If not recognized, they may drop from the
current level of their performance.
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× Award those who have excelled or those who

have shown significant improvement.
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× Recognition and reward system should help

the organization to enable happiness
amongst all the employees. It should not lead
to bitterness amongst the employees and
should not demotivate them.
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Feedback is essential both for employees and
management. Both employees and the management
should look forward to getting a feedback.
 &"&

It is the responsibility of the management to seek

feedback
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× BºA Ȃ anagement By ºalking Around Ȃ

Êom Peters
× Quality Council
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Every employee should receive a feedback on the
quality of his output.

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ºhen a feedback is given, it should be most
appropriate. Êhe feedback should never be
exaggerated or underplayed.
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Feedback should never accumulate forever. Êhe
feedback as and when required, should be given at
the appropriate time.
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Each feedback session is a corrective action. So the
effect must be closely monitored.
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Feedback should be given continuously. Even for
those employees who are doing well need feedback.
 !

 
It is used mainly for the development of employees
 !

 

× Reports used for: Promotion, granting of

additional increments, training the
employees, reallocation of duties, etc.
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An organizational stat, where people are aligned
with business direction and understand their
performance boundaries, thus enabling them to
take responsibility and ownership while seeking
improvements, identifying the best course of action
and initiating steps to satisfy customer
requirements.
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× Agree on what they produce or carry-out

× Decide how to organize the team
× Decide on the responsibility within the team
× Decide on flow of work
× Audit the process
× Decide on improvements and restart
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× Accept that teamwork is more beneficial than hierarchical

management
× Invest time and money on team building and training
before empowerment
× Formulate clear-cut, unambiguous vision and mission
statements
× Be prepared to spend more time at the initial stages
× ºait patiently for empowered teams
× Prepare to equip teams with facts and trust them
× Provide support and tools.
× Reward worthy teams
× Provide communications