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Arrangements made by or on behalf of the management to familiarize the new employee


with the working organization, welfare and safety matters, general conditions of
employment and the work of the departments in which he is to be employed. It is a
continuous process starting from the first contact with the employer.

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Ô Êeneral Organization Orientation


Ô Departmental Orientation ± Brief explanation of duties & responsibilities

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Ô wo help new staff first impressions positive, that he/she belong in the company, feel
welcome and supported;
Ô wo gain a positive perception in the local workplace;
Ô wo assists & understand the culture and values;
Ô wo potentially retaining staff longer;
Ô wo Improve staff efficiency, work standards, revenue and profits;
Ô wo Improve staff morale
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Ô Introduction
Ô Explain Work Schedule
Ô Explain Attendance Requirements
Ô Explain Êeneral Rules
Ô Explain wraining Program
Ô Meal
Ô Explain Relation of Work to Others
Ô Explain Importance of Job
Ô Quality /Quantity of Work
Ô Safety
Ô Explain Pay Policies
Ô Explain benefits
Ô Disciplinary Procedures
Ô Review Position Description
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Ô whe effectiveness of induction can be measured by measuring labour turnover in


three specific ways. whese are:
Ô whe survival curve, which measures an employer's ability to retain its entrants. It
shows employee wastage as a curve which can be divided into the induction crisis,
differential transit and settled connection.
Ô whe labour turnover and retention rates, which measure leavers as a proportion of
the labour force, and the average length of service.
Ô whe length of service distribution, which shows the employer's ability to build a stable
team.

Ô Reference: Human Resource Management in the Hospitality Industry by Michael


Boella and Steven Êoss-wurner. Pp 101-104.
 
  

Ô Manager greets trainee and welcomes them


Ô Manager checks the trainee's uniform
Ô Manager issues additional uniform items (apron, POS key or card, crumb scraper etc)
Ô Manager demonstrates how to punch in on time clock
Ô wrainee completes all new hire paperwork
Ô Manager reviews Employee Handbook
Ô Manager reviews Employee Safety Manual
Ô Manager reviews company's Sexual Harassment policies.
Ô Manager reviews appropriate job descriptions
Ô Manager reviews company mission statement and value statement
Ô Manager reviews rules for personnel (uniform, appearance, attendance, tardiness, scheduling procedures,
paydays, meals, breaks, vacation policy, security for personal possessions, personal phone calls, accidents,
side work, lost and found procedures, tip reporting, how walkouts are handled, pre-shift meetings, secret
shopper reports, the importance of cleanliness and sanitation, how guest birthdays are handled, discipline
and warning notices, emergency procedures, team work, and behaviour that will result in immediate
termination).
Ô wrainee is given a tour (show around)
Ô wrainee attends pre-shift meeting
Ô wrainee follows a trainer during the shift
Ô wrainee eats training meal with manager
Ô wrainee takes orientation test
Ô wrainee punches out.
 
  „  (Same Orientation Booklet but in details)
Ô Words of welcome
Ô History of the company
Ô Company culture
Ô Service philosophy of the company
Ô Organizational structure of the company
Ô Sexual Harassment policy
Ô Review of job descriptions, hours and days to work, job duties and responsibilities
Ô Rate of pay, pay policies, and periods
Ô Êratuities and tip reporting
Ô Employee benefits
Ô Break periods and meal hours
Ô Review of rules and conduct and employee handbook
Ô Unforeseen absences and tardiness
Ô Review of Equal Employment Opportunity Policy
Ô Fill out and sign W-4
Ô wour of operation and work unit
Ô Introduction to co-workers
Ô wo whom to report, when, and where
Ô List of frequently called phone numbers
Ô Sanitation and safety procedures
Ô Performance evaluations and salary increases
Ô Career development and opportunities for promotion
Ô Progressive discipline
Ô Êround for termination
Ô Emergency situations
 
  „  (Same Orientation Booklet but in details)
Ô Words of welcome
Ô History of the company
Ô Company culture
Ô Service philosophy of the company
Ô Organizational structure of the company
Ô Sexual Harassment policy
Ô Review of job descriptions, hours and days to work, job duties and responsibilities
Ô Rate of pay, pay policies, and periods
Ô Êratuities and tip reporting
Ô Employee benefits
Ô Break periods and meal hours
Ô Review of rules and conduct and employee handbook
Ô Unforeseen absences and tardiness
Ô Review of Equal Employment Opportunity Policy
Ô Fill out and sign W-4
Ô wour of operation and work unit
Ô Introduction to co-workers
Ô wo whom to report, when, and where
Ô List of frequently called phone numbers
Ô Sanitation and safety procedures
Ô Performance evaluations and salary increases
Ô Career development and opportunities for promotion
Ô Progressive discipline
Ô Êround for termination
Ô Emergency situations

 

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Ô wo prepare a welcome letter to the new hire.


Ô A plain and simple letter welcoming the person to the organization.
Ô whe contents should be brief with no reference to job responsibilities, instructions
regarding tests or enclosed forms to be completed.
wo complete all prehire forms, set up any necessary files including payroll and
benefits, employee handbook
Ô wo schedule the new hire¶s organizational orientation and communicate this
information to the manager
Ô wo plan, schedule and prepare departmental representation
 
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Ô Benefits expert, salary administrators, members of training and development to discuss growth
opportunities
Ô
Ô Notes:
Ô 1. Diane Arthur (2000). Recruiting, Interviewing, Selecting & Orienting New Employees. (4th ed.).
New York, USA: American Management Association
Ô 2. Margaret Dale (2000). A Manager¶s Êuide to Recruitment & Selection. (2nd ed.). London and
Sterling, VA: Kogan Page