Local Healthcare Services

Value-Added Infrastructure

III International Group

Institute for Information Industry
August 2007

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 Agenda
 Future Services
 Technical Services
 Step of Integration of Healthcare Services
 Strategies and Objective
 Benefits
 Conclusion

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 Future Services
 Future Services
– Personalization
– Versatility
– Digitization
 Integration of Healthcare Services
– Security Service Provider
– Healthcare Service Provider
– Insurance Service Provider
 Emergence of Technical Services
– Providing Personal one-stop Service with Different
Devices through Integrated Services on a Common ICT
(Information & communication technology) Platform

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 Customer-Centered Healthcare
Services

Security Healthcare
Services Services
Customers

•Single-minded, customer centric

•No defense concept, customer
easily lost
•High unit cost per customer
Insurance
Services

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 Customer-Oriented Healthcare
Services

Healthcare
Services

Insurance
Services Security
Services
Customers
Future Services
Finance 、 Media 、 Distribution •Two-way minded, Customer-
oriented
•Defense concept, low customer
lost rate
•Low unit cost per customer

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 ITES Healthcare Service
Platform
ITES Healthcare Service Platform

• A highly expandable personalized

Healthcare
Services information service platform
Insurance (broker) ， including all service log and
Services Security
Services
service process ， as a bridge between
Customers
service provider and service requester ， so
Future Service
Finance、Media、Distribution
called Information Technology Enabling
Services (ITES) core service platform

• ITES core service platform could host

different service providers seamless ， lock
customer demand ， create maximum life
time value (LTV)

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 Service Platform
 From ”Many （ Physical Network ） single-service type
networks ”to ”Single （ Physical Network ） multi-
service type network ” - Integrate all network services, low
down cost, speed up time-to-market
 More focus IP as service vehicle
 Based on broadband network as service infrastructure
 Major on mobility
– Human mobility
– Multiple CPE support for each person （ Services ）
– Wireless at the last mile end.
 Open application platform hosting versatile service
providers

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 Technical Services
Concept
User One Card
Experiences
Network-based Smart Card

Multi-
Devices

One
Services Platform
Open Platform with IP based
Processes Messages

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 Business Model of Technical
Services

Customers

Physical and Virtual Channels

Integrated
Finance Service Platform Distribution
Center

Product Service
Providers Providers

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 Participants of Technical
Service
 Service Provider
• Define Service Content
• Maintain Service Level
 Service Platform Provider
• Process Service Request
• Monitor Service Quality
 Device and Channel Provider
• Provide Service Environment
• Provide Service Contact

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 Example: Local Healthcare
Infrastructure(1)
RIS Client PACS Client
PACS Client
RIS Client
健保申報 Local Hospital
Network
Clinic
衛生局 Network
稽核查詢 HIS
電子病歷
Client

影像報告 Internet PACS Client

查詢 VPN RIS Client
Server:
HIS
PACS Local Hospital
轉診轉檢 RIS Network
Web

PACS Client HIS Client

RIS Client
Medical Information
Center Clinic
Network

Network Storage

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 Example: Local Healthcare
Infrastructure(2)
PACS Server SQL Server E.C. Server SAN

Fiber Network

Web Server RIS Server HIS Server 健保局

藥局 醫療資料中心

衛生局
Internet
Internet
PACS工作站 VPN 藥局
Lan 北市醫院
地方醫院/ 診所
各大醫院所
藥局
地方醫院/ 診所 病患住所
HIS 工作站 RIS 工作站
藥局
地方醫院/ 診所
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 Example: Local Healthcare
Infrastructure(3)
Server端
DateBase

Web E.C.
Server Server SQL
Server

PACS
Server
Storage

HIS RIS
Server Server SAN

Internet
VPN

Client端
健保申報 資料交換
HIS
電子病歷 影像調閱
PACS
報告查詢 轉診轉檢
RIS
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 Steps of Integration on
Healthcare Services
 Healthcare service will be Taiwan advanced mainstream
services with millions of customers 。 In
security 、 healthcare and insurance services, any change
in service behavior (such as value-added or transform) will
affect millions of customers. How to increase revenue and
low down cost will be the major concern of these 3 service
providers.
 In order to integrate the above 3 services ， we must work
with Smart IC card first, and integrate all service platforms
then
 First – Integrate Service Information Platform with Smart
IC Card
 Second – Smart IC Card Oriented Service Platform
Integration

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 Strategies and Objective
•Service Areas ：
17 Medical Centers healthcare 、 Security 、 Ins
urance
70 Reginal Hospitals
•Core Channels ： Reginal
310 Local Hospitals
Hospital 、 Clinic 、 Comm
unity Center
8500 Clinics
•Core Device ： Smart IC
Card
•Objective ： Set up a cross
•2, 245 C itizens service platform information
infrastructure ， and provide
•5, 000 Credit Car ds One-Stop in the channel
• 2, 3M Mobile S ubscr iber s Service

• 2.6 M ADS L Sub sc ribers

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 Information
Infrastructure
Card Issuer (Finance
Bill Institutes) Bill

Regional/Local Self payment/Non-Insurance clinics

Hospitals
EMR EMR

HIS PACS/RIS EMR HIS PACS/RIS

『 ITES 』 Share Services

Platform
Door Control 、 Service ID

Security Service Provider

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 Benefit (1)
 Card Holder
– Multi-purpose card ， no cash for (insurance) ； provide e-
Perscription service to ensure safety of medicine (healthcare)
– Network-based Card application is download easily ， easy reissued
upon lost ， separate card issued and service ， enhance service
efficiency ， dynamic door control ， double password protection
(security)
– e-HMR at hand ， privacy protection (healthcare and security)
– Travel with Smart IC and credit card, which provides function of
expense ， insurance ， healthcare 、 communication...services
– No card change with applying or stopping other value-added services (
cross selling﹚

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 Benefit (2)
 Healthcare service provider
–Collect information of self-payment under insurance and
non-insurance payment
–Lock customer expense behavior ， and create value-
added service
–Leverage with insurance to cross sell
–Combine cash flow of physical channel and e-business
through Web-based POS
–Derives of finance expense service
–Provide finance services to hospitals and clinics

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 Benefit (3)
 Security Service provider
–IP-based network services to provide card holder value-
added services (Triple-play over IP) 。
–With 3G wireless application and security
devices ， provide card holder mobile care services
–Provide clinic-based care services for community residents
through community or building security with WiFi or
WiMax
–Leverage with other service providers to provide full
spectrum of security services in order to create more safety
environment

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 Benefit (4)
 Insurance service provider
–Integrate with healthcare service
–Hold the biggest healthcare channel (cash
flow ， information flow and distribution))
–The best channel for the elders in the future
–Hold the information of customer expense behavior and
health
–Leverage with other technical services by integrate
platform without card or devices replacement. Great
potential to add unlimited services in the future, and form
backbone of information services as an important strategic
partner for every conglomerate group.

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 Conclusion
Innovators don’t change the world.
The users of their innovations do.

(Michael Schrage MIT Media Lab)

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 Q&A
Thank you very much

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