Soft Skills - Induction Program

by
Nayan Khinvasara
Founder – Jobs In A Jiffy
http://www.jobsinajiffy.com

The intent of Induction Program is

to provide the employee with the information and instruction
necessary to perform the initially assigned tasks safely and without
risk and better understand their professional responsibilities.

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 Objectives of Induction Program
• Typically the objectives of such induction training
programs are:
• Enhancing the knowledge of the programmers in the
languages they already know.
• Training them on other languages and platforms that
they do not know.
• Providing them an overview of some of the important
technologies, analysis and design methodologies,
testing methodologies, etc.
• Training them on the programming standards, etc. of
the organization.

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 SOFT SKILLS

TRAINING PRESENTATION

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 SOFT SKILLS
TRAINING CONTENTS

• INTRODUCTION
• EFFECTIVE COMMUNICATION
– TECHNICAL/NON-TECHNICAL
• VERBAL COMMUNICATION ASPECTS
• WRITTEN COMMUNICATION ASPECTS
• DOCUMENTATION
• WORK ETHICS
• MANNERISMS & ATTITUDE
• CELL PHONE ETIQUETTE
• PERSONAL APPEARANCE
• TEAMWORK
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 SOFT SKILLS
INTRODUCTION

Soft skills refer to the cluster of personality traits,

social graces, facility with language, personal
habits, friendliness, and optimism that mark
people to varying degrees.

Soft skills complement hard skills, which are the

technical requirements of a job.

Soft skills are also an important part of the success

of an organization.
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 SOFT SKILLS
EXAMPLES

• Personal Qualities:
– Responsibility
– Self-esteem
– Sociability
– Self-management
– Integrity / Honesty
– Positive attitude
– Time management
– Researching skills

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 SOFT SKILLS
EXAMPLES

• Interpersonal Skills:
– Participate as a member of the Team
– Teach others / Learn from others
– Serve Clients / Customers
– Exercise Leadership
– Negotiate
– Work with cultural diversity

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 SOFT SKILLS
EFFECTIVE COMMUNICATION

IMPORTANCE

• Technology advances as knowledge is pooled by

teams.

• Ability to communicate ideas to others is as

important as having good ideas.

• Ability to serve better in Team Environment.

• Make your point and win promotions and

responsibilities.
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 SOFT SKILLS
EFFECTIVE COMMUNICATION

TECHNICAL

• Good technical communication - accurate, clear,

concise, coherent and appropriate.

• Avoid vague terms - use precise terminology and

known definitions or conventions.

• Follow Industry Standards References.

• Check for Accurate Figures and Results.

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 SOFT SKILLS
EFFECTIVE COMMUNICATION

NON-TECHNICAL

• Good Non-Technical communication – Pleasing, Friendly, Loyal

and respectful.

• Avoid attacking others Personal Spaces.

• Avoid debates on Diversities.

• Try to connect to your Seniors, Team members and Juniors

personally for better working space.
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 SOFT SKILLS
EFFECTIVE COMMUNICATION

VERBAL COMMUNICATION ASPECTS

• Polite.
• Confident.
• Appropriate language and speed.
• Understandable.
• Avoid slang.
• “Please”, “Thank You”.
• Listening and comprehending well.

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 SOFT SKILLS
EFFECTIVE COMMUNICATION

WRITTEN COMMUNICATION ASPECTS

• Basics

• Email communication

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 SOFT SKILLS
EFFECTIVE COMMUNICATION

WRITTEN COMMUNICATION ASPECTS

• Basics

– Well-crafted sentences
– Paragraph organization
– Essay and report organization
– Vocabulary
– Spelling
– Grammar
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 SOFT SKILLS
EFFECTIVE COMMUNICATION

WRITTEN COMMUNICATION ASPECTS

• Email communication

– Use ‘You’, not ‘U’ – official emails are different

from regular SMS or IMs
– Good subject line – summarize body of the email

BAD SUBJECT: Deadline discussion

GOOD SUBJECT: New version release recommended on
April 25th

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 SOFT SKILLS
EFFECTIVE COMMUNICATION

WRITTEN COMMUNICATION ASPECTS

• Email communication

– Avoid "Hi", "Another one", "FYI", "Question",

no subject in the subject line
– Quote context at beginning
– Signature – name, organization, designation,
– contact details
– Follow-up, thank you emails – NOT always

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 SOFT SKILLS
DOCUMENTATION

• Precise, to-the-point

• Readable

• Tabulated

• Pictorial representation – graphs, pie-charts, etc.

• Comparison with original results

• Use of standard test dataset

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 SOFT SKILLS
WORK ETHICS

• What is work ethic?

– Motivating belief that employees owe their employer a full
day of diligent work including following their supervisor’s
instructions. It is what you do when no one is watching.

• Strong work ethic creates good impressions

• Some ingredients:
-Punctuality
-Positive, helpful attitude
-Call-in sick / late
-Value teamwork
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 SOFT SKILLS
WORK ETHICS
• High energy, high initiative.
• High trust, team work, positive attitude (to press on in
the face of obstacles).
• Collaboration, communication.
• Complementary skills (harness diversity).
• Courage to risk making mistakes, adventure,
celebration.
• Ability to detect & recover from deviations/mistakes
quickly (tolerance for premature ideas, loud thinking
& building ideas on one another)
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 SOFT SKILLS
MANNERISMS & ATTITUDE

• Courteous

• Polite and helpful

• A “can-do” attitude

• Motivation

• Initiative; self-starter

• Hard worker

• Honest

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 SOFT SKILLS
CELL PHONE ETIQUETTE

• Turn Your Cell Phone Ringer Off or Low.

-If you don't want to turn off your cell phone completely,
at least set it to vibrate

• Use Your Cell Phone Only for Important Calls

- Friends calling to chat is not an important call

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 SOFT SKILLS
CELL PHONE ETIQUETTE

• Find a Private Place to Make Cell Phone Calls

- Even during your breaks, make calls away from your

desk; your colleagues might be working.

• Don't Bring Your Cell Phone to Meetings

- If it rings, you might be tempted to look at it. This is rude

and shows that your mind is not 100% on the job.

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 SOFT SKILLS
PERSONAL APPEARANCE
• Clothes Clean and Pressed
• Hair clean and combed
• Teeth brushed
• Shower, use deodorant
• Do not let your after-shave/perfume be
overpowering
• Tip: for train travelers, keep a bottle of
deodorant/perfume in your drawer

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 SOFT SKILLS
TEAMWORK

• Basic elements of good teamwork:

 Goals: What we're trying to accomplish together.

 Roles: Who does what and how we handle

overlaps and interdependencies.

 Process: How we run our business and

how we work together.

 Relationships: Communication and interpersonal

skills for getting work done

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 THANK YOU.

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