IBM System i

VCX IP Telephony Solution

Martin Guerrero – NC Manager Mexico, Central America &
Caribbean
 Agenda

› Introduction
› VCX Architecture
› System i Details
› VCX Applications
› VCX Provisioning

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 Introduction

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 Traditional Telephony…

› Proprietary hardware and software

› Vendors phones only work on their PBX—only voice
› High-cost dedicated infrastructure
› Difficult to integrate with other applications

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 … vs. 2006 IP Telephony

› Open system—Standards
Based
― Linux and SIP (Session
Initiation Protocol)
› All telephony features and
functions in software
› Phones receive calls and
power over Ethernet
› Enables simple integration
with existing applications
› Support multimedia
communications

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 What is it?

Hosted
Partition
PSTN
3COM
app(s).
LAN Network
3COM Gateway
3COM
Linux
OS

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 VCX Architecture

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 VCX IP Telephony Solution

› VCX System merges telephony with networking by delivering business

telephony services over a data network.
› VCX Architecture provides a distributed call processing system using the
SIP signaling protocol to establish voice, video and text sessions between
SIP phones and other SIP-compatible devices.
› VCX System will be deployed on enterprises in any topology from a
single-site campus to a distributed organization with multiple branches.

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 VCX IP Telephony solution Architecture

Applications
Open
Syste
m
______ IP Messaging IP Presence IP Conferencing IP Contact
Center
Administration

SIP SIP
Management

IP Call Processing
Internet
&

SIP VCX
IP Telephony
Call Servers
SIMPL SIP SIP
Enterprise Media Gateways & SIP Devices
E Management
System,
Web
Linux Provisioning,
& CDR Digital Media FXO/FXS Analog PBX Integration SIP IP & Soft Phone
Reporting Gateways Media Gateways Device WiFi Phones
XML
PSTN Digital
Phone
Analog Phone & Fax PBX

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 VCX System components

› VCX Server – System i

› VCX IP Telephony Software Components
› VCX Convergence Applications Suite.
› VCX Endpoint SIP Devices (VCX SIP Phones & VCX
Media Gateways)

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 IBM System i Server

› System i™
― Install faster
― Maintain easier.
― System i solutions provide reliable
and secure ways to simplify your IT
so you can invest the savings in
business innovation
― Supports Services Oriented
Architecture (SOA), PHP scripting,
web-facing apps
― Excellent consolidation platform
― Enhanced security and intrusion
detection

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 Components - System i Server

595
8-64 way
V5R3 &
V5R4
570
2-16 way

550
1-4 way

520
1-2 way

Mid-sized to Large
Enterprises
Small to Mid-sized
Enterprises
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 System i Details

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 LPAR Definition

 Multiple independent
logical systems (LPARs)
in 1 physical server

 Each partition has its

own
 OS image
 Console
 CPU and memory
 Physical or virtual I/O

 Managed with Hardware

Management Console
(HMC)

 Dynamic LPAR: move CPU, memory, physical and virtual I/O cards
between LPARs while they are running

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 Hosted Telephony with Messaging and
Conference Modules

•In the basic configuration i5/OS is the

hosting partition for the telephony
servers. i5/OS Guest Guest
Hosting LPAR LPAR
•I5/OS provides the disk space and IP
LPAR Telephony
Ethernet connectivity for the telephony & Conferencing
server partitions. Messaging
•The telephony servers use the same
technology and i5/OS support as hosted
AIX and Linux LPARs. Virtual I/O

Virtual Ethernet

POWER Hypervisor

i520

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 HA Telephony using a Single System with two
sets of LPARs

i5/OS Telephony IP IP Telephony i5/OS

Hosting & Conferencing Conferencing & Hosting
LPAR Messaging LPAR LPAR Messaging LPAR
LPAR LPAR

Virtual I/O Virtual I/O

Virtual Ethernet Virtual Ethernet

POWER Hypervisor

Primary Secondary
i520 •The 3COM Telephony servers have built-in support for replication
between the Primary and Secondary server
• Roles may be swapped to allow maintenance on either hosting
LPAR or Telephony LPAR
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 HA Telephony using Two Systems

i5/OS Telephony IP
Hosting & Conferencing
LPAR Messaging LPAR
LPAR

Virtual I/O

Virtual Ethernet

POWER Hypervisor IP
i5/OS Telephony
Hosting & Conferencing
Messaging LPAR
Primary LPAR
LPAR
i520
•The 3COM Telephony servers
have built-in support for Virtual I/O

replication between the Primary Virtual Ethernet

and Secondary server POWER Hypervisor

•Either server may be set to

Primary to allow maintenance on Secondary
the other server i520
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 VCX Applications

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 VCX IP Telephony Software
Components
› VCX Software includes de following components:
― Call Processor – performs call processing functions and generate
Call Detail Records (CDRs).
― Authentication and Directory Services – User authentication and
authorization. User-specific routing or translation. Routing and
Translation functions.
― Accounting Service – Sends, Exports and Manages CDRs
― SIP Phone Downloader – Provides the SIP application image to
the 3Com Phones.
― Common Agent – Provides the SNMP agent for management the
VCX Server
― Provisioning Service – Provides a Web-Based user interface for
managing authentication and directory data.
― Call Records Service – Stores CDRs received form the accounting
service.

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 VCX Software Components

VCX IP Telephony

Provisioning Server Common Agent

Authentication &
Call Record Server Routing Server VCX IP Conferencing

Accounting Server Call Server VCX IP Messaging

SIP Downloader VCX IP Presence

Other Call Servers

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 VCX Convergence Applications
Suite

Business Applications Applications

Convergence Center • VCX IP Telephony
client

IP Contact Center • IP Messaging

IP Conferencing

M • IP Conferencing
IP Messaging
IP Telephony

A S
Industry Solutions
IP Mobility

N E
A C • Presence
G U
APIs

E R • IP Contact Center
M I
E T
N Y • Convergence Client
Call Control, Authentication,
T Presence, Location, Privacy

Secure Converged
• Soft phone
Networks
• Management

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 VCX SIP Phones Portfolio.

3101 3101- 3102 3103 3108

Speaker Business Manager Wireless
Basic
Basic

3105 Attendant Convergen 7270 Wifi

Console ce Client Blackberry

3rd party SIP phones

Conferenc
e
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 VCX Media Gateways

VCX V7111 Analog Media Gateways

• (FXS) 4, 8, & 24 Channels
• (FXO) 4 & 8 Channels
• (FXS & FXO) 2-2 & 4-4 Channels

VCX V7122 Digital Media Gateways

• (T1/E1/PRI/CAS) - 1,2,4,8 &16-spans

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 VCX Calling Features

Abbreviated Dialing Called ID Multiple call appearance

Anonymous Call Reject Calling History - answered calls Multiple ring patterns
Barge-In/ Barge-Out Calling History - missed calls Multiple ring styles
Black List Calling History - placed calls Music on hold
Bridged Call Appearance - Camp on/Auto Callback Music on hold per customer group
Shared Hold Conference Drop Mute
Button Mapping Direct phone to gateway dialing One-button send all calls
Call Blocking Direct transfer to third party One-button speed dial
Call Drop voicemail Paging
Call duration display Direct transfer to voicemail Priority ringing
Call Forward all Directed Pick-up Remote Call Pickup
Call forward busy Distinctive ringing Ringer Cadence Tone
Call forward on no answer Do not disturb Send Beep
Call Forward Programmable Follow me Serial Calling
Call hold Group Pickup Silent Monitor
Call Hold reminder Handsfree support Speed Dial BLF
Call Log on Provisioning Hard Attendant Console Support Personal Speed Dialing
system Headset support System Speed Dials
Call Number Suppression Hot Ring Down Circuits (Hotline) Third Party Call Forward
Call Park Timeout Hotelling Three Party Conference
Call park/retrieve Hunt Group - Calling Group Toll Screening
Call pickup Hunt Group - Circular User Directory
Call return Hunt Group – Linear Volume control
Call Screening Malicious Call Trace Warm Ring Down Circuits
Call transfer attended Messaging waiting light (Warmline)
Call transfer unattended Missed call indicator White List
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 VCX IP Telephony Module

› Software based IP PBX/SIP Call Processor

― Supports 3Com IP phones Business Applications
― Compatible SIP phones
― Analog phones via FXS gateway
Convergence Center
― PSTN gateways client
› Supports many traditional PBX features

IP Contact Center
― Call Pick Up, Camp on, Hunt Groups, Paging

IP Conferencing
› Advanced multimedia and applications support M

IP Messaging
IP Telephony
― Video, instant messaging presence A S
tions

IP Mobility
› Multi-Site Deployment Flexibility N E
ustry
― Centralized or Distributed Architecture A C

APIs
― Range of server platforms for scalability G U
― Total system scalability to over 50,000 E R
― Fully Software Based & Runs on System i Servers M I
― Can be run concurrent with other Convergence Application
E T
Suite Modules on the same server N Call Control, Authentication, Y
Presence, Location, Privacy
› High Scalability & Availability T
― Small Branches to Very Large Secure Converged
Networks
― Fully redundant architecture
― Geographically distributed redundancy

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 VCX IP Messaging Module

› End to end IP – SIP based

― Full Featured Business Applications
› Multi-Site Deployment Flexibility
Convergence Center
― Centralized, Distributed or Networked client

― Pay back < 16 months

IP Contact Center
IP Conferencing
› Richer User Experience M

IP Messaging
IP Telephony
― Flexible TUI A S
utions

IP Mobility
› Programmable API to build apps., TUI N E
ustry
― Groupware GUI Integrated A C

› Microsoft Exchange, Lotus Notes
› High Scalability & Availability
― Small Branches to Very Large
― Geographically distributed redundancy
APIs
G U
E R
M I
E T
N Call Control, Authentication, Y
T
Presence, Location, Privacy

› Fully Software Based & Runs on System i Servers Secure Converged

Networks

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 VCX IP Messaging Voice Mail Features

› Voice Messaging
― Send, review, reply, forward, annotate, forward, save, delete
― Reply by sending a message or placing a call
― Short cut keys to most used features
― Non-subscriber coverage
› Multiple personal greetings
― Normal, busy, extended absence, scheduled greetings
› Notification procedures
› Auto-delivery to an e-mail account
› Future delivery
› Global and personal distribution lists
› Virtual calling card
› Personal auto-attendant
› Delivery reports
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 VCX IP Conferencing Module
(Voice)
› Audio conferencing
Works with SIP-phones or VCX Gateways Business Applications
›
› Scheduled or Meet Me audio conferences
Convergence Center
› Automated Name Announcements at entry/exit of client
attendees

IP Contact Center
IP Conferencing
› Conference moderator with conference privileges
M

IP Messaging
IP Telephony
› Restricted or Public conferences A S
utions

IP Mobility
› Touch Tone controls for conference N E
ustry
A C
› Runs on VCX Linux

― Supports up to 300 simultaneous sessions
― And, up to 150 participants in a single session.
APIs
G U
E R
M I
E T
N Call Control, Authentication, Y
Presence, Location, Privacy
T
Secure Converged
Networks

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 VCX Presence Module

› VCX maintains on-hook / off-hook

state Business Applications

› Publisher: publish state to Convergence Center

client
Presence module

IP Contact Center
IP Conferencing
› Subscribers subscribe to M

IP Messaging
IP Telephony
publisher’s state A S
tions

IP Mobility
N E
stry
―Forms ‘Contact lists’ A C

APIs
G U
› On-hook, off-hook reporting E
M
R
I
E T
› SIMPLE-based Instant Messaging N Call Control, Authentication,
Presence, Location, Privacy
Y
T
› Runs on VCX Linux Secure Converged
Networks

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 VCX Convergence Center client
Instant IP Video
› Data Presence Message
› Telephony
901442432679
901442432679
http://www.3com.com/voip
Presence
› Instant
Messaging
› Drag to call
› Softphone Presence
› Click to video
› Drag to share
› Drag to hold,
conference

IP Telephony

Document sharing
IP Conferencing
IP Messaging
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 VCX Provisioning

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 VCX Provisioning System

› 3 levels of administrator
― Admin
› Provides access to all
system features

― Manager
› User administration

― Dir
› Directory and Routing
administration

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 VCX User Configuration

› Adding users is really simple:

― Users can be cloned:
› Just need to enter new name,
user name, password

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 VCX Phone Profiles

› A new concept of phone

profiles has been added
to simplify adding a
phone/extension
› Most common attributes
are just entered once
› Profiles can be cloned

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 Wizard Based Routing

› Really easy to use route wizard to add new routing rules

› Deleting routes easy

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 Enterprise Management System

› VCX Management functionality

Business Applications
― Support for remote first time setup of branch
offices
― Status of VCX components and applications Convergence Center
client
― Remote Configuration Management of VCX
servers and Media Gateways

IP Contact Center
― Remote software upgrade for supported VCX

IP Conferencing
components M

IP Messaging
IP Telephony
― On demand Music on hold File transfers to A S
utions

IP Mobility
Messaging servers N E
ustry
› Controlled multi user access A C

APIs
› Scalable & Extensible G U
E R
› Gateway MIBS supported M I
― SNMP v3 E T
― Traps for N Call Control, Authentication, Y
Presence, Location, Privacy
› System/Application (Call processor, IPM, Data T
Service) status
Secure Converged
› Registration/loss of registration of IPM, Networks
Gateways
› IP Messaging

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Thank You