SERVICE EXCELLENCE.

DELIVERED

 The Citizens Baraza

Participatory innovation at the core


of Government

Connected Kenya Conference ,

Diani , April 2011
Capturing the aspirations of our citizenry
Our nation Kenya is inspired to grow into an inclusive mid-income economy
by 2030.
To achieve this, we must innovate for our citizens, especially the
disadvantaged groups, such as unemployed youth

Source: Kenya National Bureau of

Statistics, 2009 Population and Housing
census highlights
VentureAustralia, the National Innovation System of Australia
“Venturing means enterprise and a major, bold and perhaps risky undertaking. It also connotes being
forward looking and being prepared to seize opportunity. This is the innovative spirit we need to nurture in all
Australians. An innovative Australia is a country that is enterprising and venturous.”
Changing Culture of Modern - day Kenyan

Citizen’s culture is rapidly changing due to



various factors, the two key ones for this

discussion are:
§ The psychology of self - actualization .
§ Technology innovation and adoption –
diffusion .


The pace and rate of culture change is



speeding up.


The longer Government waits, the bigger



the gap grows between citizen expectations

and public service capability.


Electronic media , Internet and mobile



(ICT’s) are key drivers of this cultural

change.
Technology Adoption & Citizen Empowerment
Trends
Facts:
65% of Kenyan households own and use a mobile phone, 3.6% own a computer
Kenya has got 3.2M Internet subscriptions and 8.6M Internet users
Kenya has the largest number of Facebook users in Africa, accessing by mobile internet. Age group 16-
35
The challenge facing us is how to give a voice to this group, to channel their energy and opinions into
Government

No. of Internet Users in Kenya

What is the Citizens ’ Baraza?
A platform through which public opinion and ideas can be channeled for execution

§ It is An Idea Market - uses a

technology platform to capture and
channel public opinion and ideas so
that the most meaningful and impactful
ideas are filtered and recognized
§ It is An Innovation Factory – an
organized approach with structures,
practices, and tools to pool the
entrepreneurial and innovative
resources available nationally to
drive execution of the best ideas into
reality
Building Innovation Competence at the Core of
Government
 Requires a formal approach to produce the desired outcomes – the innovation
architecture
Results

New value-creation opportunities

New for
service
citizens
delivery
Improvements
models in current
Improvements
services in processes

National cultural transformation

Innovation Architecture

Engines

Exploratory Disruptive Incremental

Engine Engine Engine
Building blocks

Incentives Processes
Structures & Citizens & tools Metrics
Recognition

Innovation knowledge management

Internal & external communication

A practical model for the Citizens ’ Baraza
The Future : What a mature National Innovation System
looks like

Source: Australian Business Foundation,

National Innovation Systems: Finland, Sweden and Australia Compared
novating For The Citizen www.citizenbaraza.com
COULD WIN ONE OF THESE BY CONTRIBUTING
NEW IDEAS TO CITIZEN BARAZA
More details available at the Seven Seas
exhibition stand.
 4th , 6th & M3 Floors,
Bandari Plaza, Westlands

P.O. Box 14462 00800, Nairobi, Kenya

Questions ??? Tel: 254-20-4451226-30
Fax: 254-2-4451231
Email: bidmgt@sevenseastech.com
www.sevenseastech.com