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INTRODUCTION
Knowledge management is the process of making relevant
information available quickly and easily for people to use
productively. Information management is the process that
focuses on the acquisition, arrangement, storage, retrieval,
and use of information to produce knowledge. Any successful
knowledge management program will address, as a
minimum, the following concepts and issues:
ï Reuse
ï Sharing
ï Training
ï Awareness
ï Funding
ï Knowledge management instruments deals with
managing the knowledge of the company·s employees and
policies on diÔerent levels.
ï Knowledge management is important because it
increases the ability of an enterprise to find and act on
the information that its employees already know.
ï To track these information the company uses business
information systems to keep the latest proÀles with the
rated skills in hand.
ï The main areas of application are expert Ànding,
personnel recruitment, personnel development and
project management.
ï Now Nokia HR central is on the task of developing a
knowledge management system for creation of a database
about the HR functions and policies to make the
functioning more quick and efficient.
6
ï To R ï Developing and
of implementing do not
HR on too simple tasks have direct return on
and solving the investment.
employees queries faster ï the skill
ï ënormous can catalogue: data tracked has
be through this. to be structured.
ï |ong term benefits ï Tracking and judging the
ï Content-management capabilities