PRESENTED BY:-

GOURAV BARKIYA
RADHIKA NANDNI SAXENA
 Introduction about DELHI TRANSPORTATION CORPORATION
 8 p’s of transportation
 Other similar transporatation services
Govt. of India, Ministry of Transport took over the
local bus services of Delhi in May 1948 in the
name of Delhi Transport Service . A Delhi Road
Transport Authority was constituted under the
Road Transport Corporation Act, 1950. This
Authority became undertaking of Municipal
Corporation of Delhi by an Act of Parliament in
April, 1958.
It is the largest compressed natural gas-powered
bus service operator in the world
 Product refers to the service offering,they
are in terms of
a)Attractiveness of the offering
b)Facilities available and associated
level of the quality
c)Accessibility in terms of the ease of
getting potential customer.
 Green Card
 Get a DTC Pass
 Hire a Bus
 Delhi-Lahore Bus Service
 Interstate Bus Routes
 Reserving a DTC Bus
 Fare Stages and Fare Charts
 Special Services of Delhi NCR to IGI Airport
 City Bus Routes
 Sight Seeing Tours
 The pricing in service industry is fairly
complex issue because the price charged by
various independent service provider
 It is an strategic objective.
 Price is determined by cost basis ,

competition basis,demand basis.

 Cont………

WHAT ARE THE PRESCRIBED RATES FOR

SPECIAL HIRE SERVICES ?
S.No. Particulars Standard Floor Low Floor Non-AC Low Floor AC Buses
Buses (Rs.) Buses (Rs.) (Rs.)

1. Minimum charges per bus per day Rs. 2000/- (detention Rs. 3000/- Rs. 8000/- (excluding
charges to be charged (excluding detention detention charges)
extra) charges)

2. Charges per KM (Garage to Garage) 40/- 60/- 75/-

3. Detention charges per hour 250/- 400/- 800/-

4. Night charges per bus per night (between 2300 hrs. to 0400 250/- 400/- 600/-
hours)

5. Minimum cancellation charges per bus 500/- 750/- 1000/-

 The services mostly sold directly from
producer to consumer.

 The DTC buses operate around 34 depots.

and the inter-state buses operate from the
Three Inter State Bus Terminals in Kashmiri
Gate, Sarai Kale Khan and Anand Vihar.
 Promotional activities must be used to built
the image and reputation to differentiate
from the competitors.
 Mainly the news and newspapers are

responsible for it, now a days which works is

word of mouth
Construction of bus depot at 8 different parts
of Delhi
 DWARKA
 OKHLA
 NARELA
 KHANJHAWNA
 ROHINI
 MV BNNN
 The people component reflect the important
role played by individual in the provision of
service.
 A well form organisation structure.
 At service available driver and conductor.
 At DTC office ticket booking , lose property

report, other complaints are handles

efficiently
 The physical evidence employed to describe
the service product and its distinguishing
qualities.
 Buses itself are the physical evidence
 Ticket provided
 Tickets given in prebooking
 The bus stop and depos situated at different

place of the Delhi

 In a service organisation the system by
which the target audience receive delivery
of the service constitute the process.
 Designing of service process include:-

customer participation,location of service

delivery,high/low contact services, degree
of standardisation, complexity of services.
 In services management, improving
productivity is a requisite in cost
management; but quality, as defined by the
customer, is essential for a service to
differentiate itself from other providers.
 Production include DTC internal
management to make the cost efficient
services and quality lies in timing of buses
at stops , comfort while travelling.
Region where lost property can be deposited:
 South

 East & Interstate

 West

 North and Rural