WELL-BEING AND PERFORMANCE

ACCOR SERVICES
A global presence
and leadership positions

490 000 32 millions

clients users

40 countries
over 5 continents

1 200 000
affiliated 5 500
providers employees
Accor Services
– At a Glance
Accor Services | Accentiv’

Accor is the European leader in hotels and

the global leader in services to
corporate clients and public institutions. Some fast facts
Operates in nearly 100 countries with
150,000 employees on AS India
• Started operations in
Over 32 million people in 40 countries
benefit from Accor Services products in India in 1997
employee and public benefits, rewards and
loyalty, and expense management
• 14 branch offices
• 400 employees
In India, Accor is the Foremost in Employee
Benefits, Rewards and Loyalty Solutions • 3,000 corporate
Customers
• 2 million end users
• 18,000 affiliated
merchant
establishments
Accor Services, a unique business

What we do:
Since 40 years, Accor Services innovate to
facilitate the life of the employees, the citizens or
the consumers.
Our products

Management of
Benefits Rewards &
business
Motivation
expenses

• Employee Benefits • Rewards solution • Fleet management

(meal, health, transport, wage
saving, formation….)
• Public Benefits
(food, transport, sport,
clothing, culture, education…)
• T&E expenses
• Consultancy in
development of consumer • Workwear and uniforms
loyalty and motivation cleaning
Our clients

COMPANIES COMMUNITIES CONSUMERS

« Life at work » « Life in society » « Private Life »

Seek to optimize the working conditions

Seek to support the right allowance of Seek to facilitate the life and the one of
and the global payment of their
assistances and advantages granted their close relations; to keep contact
employees, to increase their
to the citizens with their communities.
performances and to build up a loyal staff
Accentiv’ Solutions Services Products Competencies Support Awards

About Voucher (prepaid) business

The voucher business model

Solution conception and

Refund claim management

Payment
Refund
CORPORATE
CLIENTS
SERVICE PROVIDERS
Companies
Communities
Consumers

BENEFICIARIES
Service use Employees, Citizens, Service
Consumers Distribution

Keys to success: a « win-win » solution for all players:

National government and labor representatives, corporate clients,
employees and citizens, affiliated service providers.
it is the principle of « winning / winning »
Accentiv’ Solutions Services Products Competencies Support Awards

About Accentiv’
About
Accentiv’
Accentiv’ Solutions Services Products Competencies Support Awards

Accentiv’, is a part of Accor Services—a

worldwide leader in prepaid solutions—
and provides rewards & loyalty solutions

International presence in 14 countries (4

…bringing you
continents: Europe, Africa, Latin America, unbounded
Asia ) with a multi-local and multi-lingual
expertise
possibilities in
the building of
Truly localized rewards, with customized
catalogues and end to end fulfillment
loyalty in
capabilities relationships
High performing, advanced technology
facilitating effective communications &
enabling fast response time
Accentiv’
India
Accentiv’ Solutions Services Products Competencies Support Awards

Merger of two of India’s premier

More than 10 loyalty marketing companies –
years of domain SurfGold and Royal Images Direct

expertise in Largest rewards and loyalty solutions

provider in the country
strategic,
consulting, Implemented rewards & loyalty
programs for over 60 top MNCs from
rewards industry verticals such as BFSI, IT,
fulfillment and Retail, Logistics and more

redemption ISO 9001:2000 and ISO 27001 certified

organisation
 Accentiv’ Solutions Services Products Competencies Support Awards

A full loyalty solution portfolio

Channel
Channel Customer
Customer Employee
Employee
Loyalty
Loyalty Loyalty
Loyalty Loyalty
Loyalty
Channel Loyalty

Accentiv’ helps you develop and leverage your

channel strengths, market potential and
active promotions
Build loyalty among the multi-brand channel outlets

Reach out to passive partners & rebuild their interest & involvement

Have customized reward schemes for every layer of channel

Manage, administer & track your partners behaviour

Accentiv’ is equipped to draw up your channel

strategies, build cost-effective action plans and
partner you in your channel loyalty initiatives
Customer Loyalty

Ensuring customer loyalty requires much more than

frequent rewards or discounts on products, such as…
Identify & retain your Most Valuable Customers

Track customer preferences

Establish 1-to-1 relationships with your end customers

Have customized and personalized reward catalogues

Accentiv’ helps you identify your most

valuable customers and then partners with
you in generating incremental, long-term
value from them
Employee Loyalty
Accentiv’

Accentiv’ helps you overcome the common employee

recognition & engagement problems with right mix of
domain expertise, operational capabilities and
technology
Attract, motivate and retain your employees
Keep attrition down to minimum
Ensure maximum mileage out of each rupee spent

Run R&R programs more effectively, powerfully and conveniently than ever
before…
Accentiv’ is your one-stop solution to manage
large or medium, online or offline
employee reward and recognition programs that
suits your budget as well
Thank You