m Standards ensure desirable characteristics of

products and services such as quality,

environmental friendliness, safety, reliability,
efficiency and interchangeability at an economical
cost.
m OSO is the international standardisation
organisation.
m OSO name borrowed from Greek word ³OSOS´
meaning ³equal´
m OSO is world federation situated in Geneva,
Switzerland with 178 countries as members.
m OSO is the largest and most comprehensive
worldwide, nongovernmental forum.
m jounding members consists 14 industrialized
countries from Europe, U.S and British
commonwealth.
m OSO works on decentralized carried over 180
active technical committees (TCs).
m General secretariat in Geneva coordinating OSO
operations worldwide.
m Actual standards preparation is done by OSO
technical committees.
 m OSO 9000, 9001, 9002, 9003, 9004 were issued in
1987.
m The accreditation agency reviews registrars finding
and if satisfied permits the registrar to issue certificate
of registration.

OSO 9000 REGOSTRAROON PROCESS

1. Application accepted
2. Review documentation and issue report
3. Pre-assessment ± visit site, assess documentation &
implementation.
4. Registration audit ± assess implimentation &
effectiveness of quality system
5. Registration decision ± review audit for
registration approval.
6. Surveillance ± periodic survey of quality system.
Conformance of standards :
m OSO 9000:2005 ± jundamentals and vocabulary
m OSO 9001:2008 ± Quality management system
requirements
m OSO 9004:2009 ± Guidelines for performance
improvement based upon the quality management
principles
m OSO 19011:2002- Audit of management systems.
m To be a client oriented organisation that is
maximum customer satisfaction.
m To be a technology oriented organisation that
should be aware of new technologies & training
process
m To be quality conscious organisation
m To be a learning and a adaptive organisation has
continuous training
m To be an innovative organisation that has
innovative methods, technology, client service &
team management is adopted
m Control of documents
m Control of records
m Onternal audits
m Control of non-confirming product or services
m Control action
m Preventive action
m Quality policy and quality manual
m Customer focus
m Leadership
m Onvolvement of people
m Process approach
m System approach to management
m Continual improvement
m jactual approach to decesion making
m Mutually benefecial supplier relationships
m Managing for sustained success and meeting the
needs and meeting the needs and expectations of
customers and other relevant parties in the long
run and in balance way.
m Ot is a guide for organisations whose top
management wishes to extend the benefits of OSO
9001 in pursuit of systemic and continual
improvement of the organisations overall
performance.
m Covers the area of auditing of quality management
systems and environmental management
systems.
m Ot provides guidance on the audit programs, the
conduct of internal or external audits, and
information on auditor competence.
m OSO 19011 provides an overview of how an audit
programe should operate and how management
system audits should take place.
m Competitive advantage
m Omproved business performance
m Omproved quality awareness
m Omproved economy
m Streamlined operations and reduces waste
m Omproves internal communication
m Oncreases customer satisfaction
m Costs - application & maintenance
m Time - application & maintenance
m Level of internal expertise
m Executive commitment
m Selection of registration