Scenario Overview

SAP Best Practices for DBM

V1.600

AB0 - Time Recording

 Overview

Scenario – AB0 Time Recording

This scenario is made up of several building blocks containing the preconfiguration required for the Time Recording
scenario. Building blocks can help you to implement the solution and put into production quickly.

To illustrate the scenario presented in this overview document, the business view, the interaction view, and the
component view, provide three different perspectives on the business scenario.

Business View
The business view shows the business partners participating in the Time Recording scenario, the business
environment, and the benefits for the parties involved.

Interaction View
The interaction view shows the integration of an enterprise’s IT with the IT of one or more of its business partners.
It also describes the roles involved, the functions supported, and the documents and data exchanged.

Technical View

The Technical view shows the key functions available in the in the Time Recording scenario.

 SAP AG 2007
 Business View

 SAP AG 2007
 AB0 Time Recording: Business Background

The Time Recording functionality offers support in performing all human

resources processes involving the recording, valuation of internal employees’
work performed and absence times.

Situation:
The service technician performs the work in the service order after the order is
released. For these internal processes, the service technician should record
their activities and working time within a day. In the end the dealer can bill the
actual working time to the customer.

The following features characterize Time Recording activities:

Release Service Order

Record working time
Target working time and Actual working time compare sheet
Bill actual working time for effort–relevant labor item

 SAP AG 2007
 AB0 Time Recording: Business Requirement

Requirements of the Dealer

Recording of absences and special attendances by Time administrators
An overview of service technician working time sheet
Distinguish productive and unproductive working time
Easy to compare target and actual working time
Service performance is included in the service order

A business scenario for Time Recording starts when a service technician

starts his work. He or she logs on to the terminal to record his or her activities
and working time within a day.

The service technician then enters the attendance or absence type, the
sender and receiver cost centers, and the number of hours he or she worked.
To assist him or her with entering this information, default values proposed or
the search function can be used.

 SAP AG 2007
 AB0 Time Recording: Business Requirement Solution
SAP Best Practices for DBM scenario Time Recording shows a working day of a
service technician.

DBM provides other SAP applications with planning data and delivers information to a
lot of business processes integrated in the DBM solution, for example Human
Resources Management, Cross Application Time Sheet (CATS), Controlling, DBM
order processing and analytics.

The time recording functionality basically contains two major steps, first the time
postings like “start a day”, “start of work” an so on, time confirmations of time spent
on a job, for example 3 hours worked on labor xyz. The time postings are stored in
time stamps and the confirmations including the time frame are stored in Cross
Application Time Sheet Database (CATS).
Business Benefits for Dealer
One list of released orders on the current date is available
Time events are predefined in the system with the required controlling object
Creating time stamps by selecting the relevant time event
When the next activity is created, the last one is finished automatically
Automatically punch out
An individual tab-page is provided for time recording in the service order
 SAP AG 2007
 Automotive - Sales & Service Organizations
OEMs & Suppliers Procurement Sales & Distribution Service Dealer Network &
Customers

Sales & Marketing

Brand and Customer Management
Vehicle Lifecycle Management
Channel Management
Leasing
Vehicle Management
Vehicle Planning & Forecasting
Order-to-Delivery
Service Parts Management
Service Parts Planning
Service Parts Execution
Customer Service
Interaction Center
Importer Service Operations
Warranty Management
Fleet Management & Rental
Dealer Business Management
Customer Management
Vehicle Sales and Administration
Vehicle Service
Parts Management

Enterprise Management & Support

 SAP AG 2007
 Interaction View

 SAP AG 2007
 SAP DBM: Time Recording

Monitors Time Recordings

• selects time recordings of his team
(assigned resources)
• check time recordings navigating
into CATS
Records “unproductive” working times • correct error entries within CATS
• selects event type “cleaning
workshop”
• defaulted cost center
• creates start / later finish event

Monitors DBM order

• checks status of order header items
• checks time confirmations on order
• checks LV updates based on time
recordings Finishes working on order
• selects event type “finish on order”
• selects “final completion” indicator

Start working on order

Start a day • selects event type “start on order”
• Service Technician logs on • selects order from list of released
terminal DBM orders of the day
• Starts a day

 SAP AG 2007
 AB0 – Time Recording: Business Ecosystem

Customer
Dealer
2

Communicate
Delivery/Request Creating service order
1
Releasing service order
Checking Time Sheet
DBM System 3
Transferring to Controlling

Service Order: 1000AB12 Customer Invoice Completing service order

4
Item 10 Creating invoice
Item 20
Item 30 Item Quantity
Item 10 10
Item 20 50
Item 30 30
Labor Value Master Data
LV No. Target Time Effort Relevance
Shop Floor
0000101 10
0000102 20 X
0000103 30 Performing labor item
Performing effort relevant
labor item
2
Cleaning workshop
Confirming time booking on order

 SAP AG 2007
 AB0 Time Recording: Flow Chat
Case 1 - Time Recording at the Header Level
End Customer Dealer Importer/OEM
SAP CRM
Create service order and release it
Send vehicle for repairing

Perform Labor Item

Create unproductive working time

Break

Back to workshop continue work

End of Work with Confirmation

Cleaning Workshop

Leaving Workshop

Check status of service order

Check time sheet

CATS: Transfer to controlling

Technical Completion of order

Customer payment Create invoice

 SAP AG 2007
 AB0 Time Recording: Flow Chat
Case 2 - Order Includes Effort Relevance Labor Item
End Customer Dealer Importer/OEM
SAP CRM
Create service order and release it
Send vehicle for repairing

Rough inspection

Confirm labor value rough inspection

Change service order to add new required labor value

Perform new Labor Item

End of work

Cleaning workshop

Leaving workshop and confirm new labor value

Check status of service order

Check time sheet

CATS: Transfer to controlling

Technical Completion of order

Customer payment Create invoice

 SAP AG 2007
 AB0 – Time Recording : Business Scenario Map
Case 1 - Time Recording at the Header Level

Customer Customer Adviser Service Technician 1 Business Benefits

Send vehicle for repairing

Create Service Order

Perform the Labor Item Create time stamps on

order level.
Break

Perform the Labor Item

End of Work with

Confirmation

Cleaning Workshop

Leaving Workshop

Check Status of Service Status control of time

Order booking in DBM service
order.

 SAP AG 2007
 AB0 – Time Recording : Business Scenario Map
Case 1 - Time Recording at the Header Level

Customer Customer Adviser Service Technician 1 Business Benefits

Check Time Sheet Classic CATS.

Fill in CATS time sheet
CATS: Transfer to via time recording
Controlling transaction.

Completion Confirmation of
Service Order

Create Invoice

 SAP AG 2007
 AB0 – Time Recording : Business Scenario Map
Case 2 - Order Includes Effort Relevance Labor Item
Customer Customer Adviser Service Technician 1 Service Technician 2 Business Benefits

Send vehicle for

repairing
Create Service Order

Perform Labor Item

1 Rough Inspection

Confirm Working
Time

Add new labor value

item in Service Order
Perform Labor Item Create time stamps
2 for single effort-
relevant labor item.
End of Work

Cleaning Workshop

Confirmation

 SAP AG 2007
 AB0 – Time Recording : Business Scenario Map
Case 2 - Order Includes Effort Relevance Labor Item
Customer Customer Adviser Service Technician 1 Service Technician 2 Business Benefits

Check Status of Status control of

Service Order time booking in
DBM service
order.

Check Time Sheet

Classic CATS
Fill in CATS time
sheet via time
CATS: Transfer to recording
Controlling transaction.

Completion
Confirmation of
Service Order

Create Invoice

 SAP AG 2007
 Technical View

 SAP AG 2007
 AB0 – Time Recording : Document Flow

DBM
Order

Internal
Order

Item 10
Labor Value

Item 20
Labor Value

Internal
Split 1
Order

Billing Doc. Accounting Doc.

 SAP AG 2007
 AB0 – Time Recording : DBM Order Integration

DBM Order Integration

 Item update
 Labor values, which cannot be pre-estimated. For example, labor values like
'electronic control' and 'rough inspection'
 Labor values have to be defined as update relevant
 The system requires item number during time recording and it will update the
relevant labor values in the defined order
 All time recordings created with reference to this item (labor value) will
update the item quantity

 SAP AG 2007
 AB0 – Time Recording : DBM Order Integration
DBM Order Integration
 Target - Actual Comparison
 Monitor the existing time recordings
 Actuals are determined during runtime
 Cumulated amount for each employee (only finished time stamps)
 List of time stamps
 The open time stamps are marked in red

 SAP AG 2007
 AB0 – Time Recording : CATS

CATS (Cross Application Time Sheet)

 CATS entries are created based on two time stamps
from the service technician
 Sending cost center is derived from HR master
 Receiving controlling object
 Internal order number
 Cost center
 Determined internal order for the DBM order

 SAP AG 2007
 Copyright 2007 SAP AG. All Rights Reserved
 No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG. The
information contained herein may be changed without prior notice.
 Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors.
 Microsoft, Windows, Outlook, and PowerPoint are registered trademarks of Microsoft Corporation.
 IBM, DB2, DB2 Universal Database, OS/2, Parallel Sysplex, MVS/ESA, AIX, S/390, AS/400, OS/390, OS/400, iSeries, pSeries, xSeries, zSeries,
z/OS, AFP, Intelligent Miner, WebSphere, Netfinity, Tivoli, and Informix are trademarks or registered trademarks of IBM Corporation in the United
States and/or other countries.
 Adobe, the Adobe logo, Acrobat, PostScript, and Reader are either trademarks or registered trademarks of Adobe Systems Incorporated in the
United States and/or other countries
 Oracle is a registered trademark of Oracle Corporation.
 UNIX, X/Open, OSF/1, and Motif are registered trademarks of the Open Group.
 Citrix, ICA, Program Neighborhood, MetaFrame, WinFrame, VideoFrame, and MultiWin are trademarks or registered trademarks of Citrix
Systems, Inc.
 HTML, XML, XHTML and W3C are trademarks or registered trademarks of W3C®, World Wide Web Consortium, Massachusetts Institute of
Technology.
 Java is a registered trademark of Sun Microsystems, Inc.
 JavaScript is a registered trademark of Sun Microsystems, Inc., used under license for technology invented and implemented by Netscape.
 MaxDB is a trademark of MySQL AB, Sweden.
 SAP, R/3, mySAP, mySAP.com, xApps, xApp, SAP NetWeaver and other SAP products and services mentioned herein as well as their
respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world. All other
product and service names mentioned are the trademarks of their respective companies. Data contained in this document serves informational
purposes only. National product specifications may vary.

 The information in this document is proprietary to SAP. No part of this document may be reproduced, copied, or transmitted in any form or for
any purpose without the express prior written permission of SAP AG.
 This document is a preliminary version and not subject to your license agreement or any other agreement with SAP. This document contains
only intended strategies, developments, and functionalities of the SAP® product and is not intended to be binding upon SAP to any particular
course of business, product strategy, and/or development. Please note that this document is subject to change and may be changed by SAP at
any time without notice.
 SAP assumes no responsibility for errors or omissions in this document. SAP does not warrant the accuracy or completeness of the information,
text, graphics, links, or other items contained within this material. This document is provided without a warranty of any kind, either express or
implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
 SAP shall have no liability for damages of any kind including without limitation direct, special, indirect, or consequential damages that may result
from the use of these materials. This limitation shall not apply in cases of intent or gross negligence.
 The statutory liability for personal injury and defective products is not affected. SAP has no control over the information that you may access
through the use of hot links contained in these materials and does not endorse your use of third-party Web pages nor provide any warranty
whatsoever relating to third-party Web pages

 SAP AG 2007