CPD Togetherness 2011

One Team.One Family

Al Fatihah
In the name of Allah, the most gracious, the most merciful All thanks and praise to allah, the lord of all that exists the most gracious, the most merciful The only owner of the day of judgment You alone we worship and to you alone we ask for help Guide us on the straight path The way of those whom you have blessed Not the way of those who have earned your anger, or have gone astray

Timing 3.30 to 3.40 3.40 to 4.10 4.10 to 4.30 4.30 to 4.45

Event Welcoming Ice Breaking- the Island U and I- Training on Interpersonal Skills by Ibrahim Champions Each team will select champions from their areas- based on criteria like Most helpful Rewarding Each Manager, Neven, Mahmood, Emad, Amal and Tariq speaks about one positive thing about each of their associates Adnan will speak about Neven, Mahmood, Emad, Amal and Tariq and the division in general From the heart- each associate compliment each other Refreshments

4.45 to 5. 10

5.10 to 5.20

5.20 to 5.30 5.30

Make your Island

Time
15 MINS to prepare 3 mins to present
Name the Island Design a Flag Compose an Anthem National Animal

One Team One Family

One Team One Family

Trust Love Support Understanding

Self Checker
Name of person Things that he does that you like Why does he Things that behave this he does that way you dont like Why does he behave this way

Why does he behave this way

Name of person

Things that he does that you like

Ibrahim

Teaches us

He wants us to learn and develop He respects our opinion

Thats the only thing he knows..

He wants to show off

Discusses before deciding

Cant decide on his own

Wants to take our ideas

Gives Credit and says WE

Is a good Leader

Otherwise he knows he cant do anything

Wants our support

Why does he behave this way

Name of person

Things that he does that you dont like

Ibrahim

Always changes plans

Is very Creative

Is very unstable

Is crazy

Agrees with others and takes up more work

Wants us to develop and get credit

He want to be popular

Doesnt care about us

What is the truth ?

S.No 1

The way I see them My colleague are always teaming up against me. They dont like me. They want me to fail My boss never appreciates me. She wants to take all the credit herself. I Team members are very lazy, none want to work, they just want their salaries

My Behavior Towards them Distrustful, Retort, Complain, Aloof Complain, No initiative, Bypass No discussions, no delegation, no empowerment, Harsh

S.No 1

My behavior towards them Distrustful, Retort, Complain, Aloof Complain, No initiative, Bypass

Their behavior towards me My colleague are always teaming up against me. They dont like me. They want me to fail My boss never appreciates me. She wants to take all the credit herself. I Team members are very lazy, none want to work, they just want their salaries

No discussions, no delegation, no empowerment, Harsh

Please note
All of us have impressions about each other and about our own selves Our behavior depends on these impressions The reactions that we get depend on our behavior So change our impressions and get the behavior you want

How to have a great experience

Give up all assumptions If you dont like any behavior. Tell people gently.
Describe the situation Explain how you felt Suggest better way to do it

Keep explaining to people what your are doing Seek Feedback from all

What we have for you

Tools to understand people better

MBTI
TA DISC AAS CRM Bulbin

You can be
Extrovert (E) or Introvert (I) Sensing (S) or Intuitive (N) Thinking (T) or Feeling (F) Judging (J) or Perceiving (P)

ENTJ/ISTP

Where you get your energy from Extrovert or Introvert

Extrovert
Talk first think later, thinking out aloud All are close friends Dominates conversations Doesnt like listening Loves meetings Prefer generating ideas than doing it Need strokes regularly- unless someone else says it, you dont believe it. Extroverts outnumber introverts 3: 1 Extroverts monopolize meetings, get more attention.
June 2008

Where you get your energy from Extrovert or Introvert

Introvert
Think, rehearse and then speak Shy/Reserved Few very close friends Always sees others speak their ideas before they did Do not like interruptions Parents used to push you to be more outgoing Introverts are under constant pressure, in school, trainings etc: Classroom participation Intros dont give strokes, this is seen as insincere and artificial They take a lot of time to trust to open up Intros dont discuss before deciding

June 2008

Extrovert Talk first think later, thinking out aloud All are close friends Dominates conversations Doesnt like listening Loves meetings Prefer generating ideas than doing it Need strokes regularly- unless someone else says it, you dont believe it. Extroverts outnumber introverts 3: 1 Extroverts monopolize meetings, get more attention. Extroverts give and receive strokes.

Introvert Think, rehearse and then speak Shy/Reserved Few very close friends Always sees others speak their ideas before they did Do not like interruptions Parents used to push you to be more outgoing Introverts are under constant pressure, in school, trainings etc: Classroom participation Intros dont give strokes, this is seen as insincere and artificial They take a lot of time to trust to open up Intros dont discuss before deciding

Led E E I
June 2008

Boss I
What problems can occur

How you collect information Sensing or Intuitive

Sensor Prefer and give specific answers: two three three am Prefer concentrating and doing current task. No concept about tomorrow, holiday mood etc- doesnt like long term projects Criticism is Harsh Do not like constant changes Likes working with facts and figures, not concepts Wants and gives clear instructions 70% are sensors Where is the Copier ? Describe Apartment Three ways to close a sale, 5 steps

June 2008

How you collect information Sensing or Intuitive

Intuitive Thinks about several things at once and is considered absent minded Thinks about future more events than now Thinks about making things better Finds details boring Usually comes late for meetings Gives general answers to questions 30% are intuitive Where is the Copier ? Describe Apartment

June 2008

How you make decisions Thinking or Feeling

Thinking
Stay cool when all others are upset Fairness over relationships Objective to the core Dont mind taking difficult situations Loves being right more than being liked Will be impressed only if credentials are given Remember numbers and details more than faces and names Thinkers: Never personal, objective Thinkers bring in objectivity Homework/Gifts

June 2008

How you make decisions Thinking or Feeling

Feelers:
Good decision is when all are happy Will go out of the way to make others happy Very empathetic Serves people, even if they take advantage Thinks doesnt anyone care about what I want Very careful not to hurt others Prefers harmony over clarity Will take back what was said to prevent someone getting offended Feelers: Others emotions, Harmony Feelers bring in empathy T and F in Marriage Homework/Gifts

June 2008

How you do the job Judging or Perceiving

Judger
Are always waiting for others, who are never on time Everything has a place and everything is in its place Plans day in advance and will follow plan, gets frustrated is plans dont work Dont like surprises Lists, Lists and Lists Everything has to be done in a specific way Wants to do it and finish it off Judgers plan their work and work their plan, even recreation is planned, They have a right way and wrong way to do anything
June 2008

How you do the job Judging or Perceiving

Perceiver
Easily distracted, gets lost in conversations, on the way etc Love to explore new routes, new food Dont plan anything, just does it Meets deadlines using last minute energy Creativity, spontaneity over neatness Turn work into play Changes subject in conversations Perceivers are flexible, spontaneous, and adaptive to different situations. They have trouble making decisions and sticking to them. They prefer wait and watch policy Js need Ps to help them to relax and Ps need Js to become more organized and to follow up on things Js need to Ps to provide childlike excitement and Ps need Js to provide them the adults need to have order.

June 2008

Let us dedicate this session to our inherent capacity to understand, love and tread together.as one family

The Most valuable Player

Please sit in your teams
CPD-CENTRAL BANK CPD-INWARD REMITTANCE& SALARIES CPD-ICCS & COLLECTION CHQS CPD-ICCS & PDC CPD-INTERNAL CONTROL UNIT

The Most valuable Player

For each criterion, please vote for your team member Please dont discuss/keep it confidential Put your vote in the right envelop

The Most valuable Player

Criterion 1: The person who smiles the most Vote/Put in the right envelop

The Most valuable Player

Criterion 2: The Most helpful Person Vote/Put in the right envelop

The Most valuable Player

Criterion 3: The Most Organized desk Vote/Put in the right envelop

The Most valuable Player

Criterion 4: The Person with the greatest sense of humor Vote/Put in the right envelop

The Most valuable Player

Lets reward them
CENTRAL BANK INWARD REMITTANCE ICCS & COLLECTION ICCS & PDC INTERNAL CONTROL

Smiling Most Helpful Organized Desk Sense of Humor

Lets Hear from the Managers

One Great thing about my associates
Neven Elgrably Mahmood Hasan Emad Naim Al Masoud Amal Abdulla Mahdi Mohamed Tariq

Lets Hear from the big boss

From the Heart

Each of you have to compliment everyone else in the team Each one takes one post it note per team member and write positive comments about them Once you have done so, please put it in the correct envelop You can also write about colleagues in other teams

Lets always remember.

Lets always work together like the Island game.Creative/Take decisions together/Compete/Finish in time/Enjoy/Win Lets understand and adjust with each other Realize that each one of us is special Appreciate. Each other