Topic-5

Knowledge Based systems Intelligent Support System, Artificial Intelligence (AI)

Important Dimensions of Knowledge

Data: Flow of captured events or transactions Information: Data organized into categories of understanding Knowledge: Concepts, experience, and insight that provide a framework for creating, evaluating, and using information. Can be tacit (undocumented) or explicit (documented) Wisdom: The collective and individual experience of applying knowledge to the solution of problem; knowing when, where, and how to apply knowledge

Important Dimensions of Knowledge

Knowledge is a Firm Asset:
Intangible asset Requires organizational resources Value increases as more people share it Tacit or explicit Know-how, craft, and skill Knowing how to follow procedures; why things happen Cognitive event Social and individual bases of knowledge Sticky, situated, contextual Conditional Contextual

Knowledge has Different Forms

Knowledge has a Location: Knowledge is Situational

Organizational Learning and Knowledge Management

Organizational learning: Adjusting business processes and patterns of decision making to reflect knowledge gained through information and experience gathered

The Knowledge Management Value Chain

Knowledge Acquisition Knowledge Storage Knowledge Dissemination Knowledge Application

The Knowledge Management Value Chain

Types of Knowledge Management Systems

Types of Knowledge Management Systems

Enterprise-wide Knowledge Management Systems
Structures Knowledge Systems SemiStructured Knowledge Systems Knowledge Network Systems

Knowledge Work Systems

Virtual Reality Systems

Intelligent Techniques

Expert Systems Fuzzy Logic Systems Neural Networks Genetic Algorithms Hybrid AI Systems Intelligent Agents

Artificial Intelligence
Behavior by a machine that, if performed by a human being, would be called intelligent Learning or understanding from experience Makin sense of ambiguous or contradictory messages Responding quickly and successfully to a new situation Using reasoning to solve problems and direct actions effectively Dealing with complex situations Understanding and inferring in ordinary, rational ways Applying knowledge to manipulate the environment Recognizing the relative importance of different elements in a situation

Artificial v/s Natural Intelligence

Advantages of AI
AI is more permanent AI can be less expensive AI is consistent and thorough AI can be documented AI offers ease of duplication and dissemination

Artificial v/s Natural Intelligence

Advantages of Natural Intelligence over AI
Natural Intelligence is creative Directly use sensory experiences Recognize relationship Context of experience

Commercial AI Systems
Expert Systems Natural Language Technology Speech Understanding Robotics and Sensory Systems Computer vision and scene recognition Intelligent computer assisted instruction Machine Learning Handwriting Recognizers Intelligent Agents