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Presented by: Amrita Arivdekar Dhaval Shah Gayatri Iyer Makarand Rane Pankaj Godhwani
19 July 2011
Objectives of Presentation
How GATI Evolved Challenges Faced Strategies to overcome Challenges Lucrative Business Model Reorganization
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Introduction
GATI Ahead In Reach Headed by Mr. Mahendra Agarwal, MD Door-To-Door Cargo Co,1989 1.5 Million Packages in 29 States In India Speedy & Efficient Movement of Cargo
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Continued..
Tie up with Airlines & Railways Customer Relationship Marketing Money Back Guarantee & Value Of Money For Customers Operational Efficiency & Service Reliability Efficient Reorganization
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Vision
Redefining services by offering value added services with highest quality & being pioneering leader in the business segment.
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Journey of GATI
Phase 2 (1994-98)
Phase 3 (1998-03)
Phase 1 (1989-94)
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Continued....
Phase 1
Division of Transport Corporation of India (TCI) Door-To-Door Cargo company Separate Brand Equity Initial venture failed to meet expectation
Phase 2
Separation from TCI in1994 Demerger form TCI in 1996 Tie-up with Indian Airlines Several new services were introduced
Phase 3
GATI going International in 1999 Started operating in 10 regions by 2001 Acquisition of Shipping and Highway business of TCI Introduced combination of modes at customers choice
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Identify Customers
Stiff Competition
Challenges
Delivery Setup
Service Channels
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Strategies
Separate Brand Equity Customers values and appreciates Differences
Time bound delivery Point-to-point service Premium priced cargo
GATI Associates
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Continued..
Bulk Advertisements Money Back Scheme Payment on Proof of Delivery Advanced CRM Techniques Improved Tie-Ups
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10
Airlines
Tie up with Indian Airlines 300Tonnes/Day Economies Of Scale Self Owned Operations Fleet flexibility
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Railways
Problems No Return Load Fixed Payment Collection not equal to Commitment Delayed Shipments Reduced Traffic
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Reorganisation
Before Divided into Regions Independent Units Lack Of Professional Orientation
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Recommendations
Proper Management Railways Potential Efficient Branding International Operations Corporate Social Responsibility Activities Marketing Strategies Long Term Sustainability
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Conclusion
Unexplored Territory Product Variety Service First , Cost Next Reorganisation led to Stiff Competition Product Variety & Proliferation
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Thank You
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