FileNet Products Overview

June 2010

Overview
FileNet infuses content management applications with process management Unified content, process and compliance environment Can be deployed as a Service Oriented Architecture (SOA) shared services platform Automated processes that can change when business conditions change Enforce the lifecycle dictated by business and legal authorities Manages structured and unstructured data, business critical information, and processes securely View the health of the system in real-time Interoperability to the widest selection of database, applications, operating systems, servers, security, etc.

Agenda
What are ECM and BPM? FileNet P8 Product Suites FileNet P8 Architecture Capture and Image Manager Content Manager BPM and its features Process Designer, Tracker Business Process Framework eForms Process Analyzer E-mail Manager Records Manager Records Crawler

ECM & BPM

Enterprise Content
The technologies and processes used to capture, Management manage, store, preserve and deliver content and documents.

Business Process
The practice of automating, integrating Management and optimizing business processes throughout an enterprise.
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BPM and ECM Overview

Content
Unstructured Content SCV

Client

Mail
Account

Call Centre

Process Metrics

Account

eForms
Business Activity Monitoring

Email

Records Mgmt.

Application Events 5 Electronic Documents

P8 Integrated Approach

Process
Development Framework Workflow Simulation Analytics Forms

FileNet P8 Compliance Records Mgt. Strength

Email Mgt. Shared Drive Mgt. Applications

FileNet P8 Product Suites

FileNet P8 Product Suites

Image Manager Capture

Team Content Collaboration Manager Manager Share Point Document Integration Publisher

Content

Business Process Forms Process Manager Manager Business Business Activity Process Monitor Framework

Process

Compliance

Email Manager

Record Manager Records Crawler

Events, KPI, BAM, Rules

Regulations, Guidelines & Standards Policies & Procedures

SOX

Transactions

Risk Management

Transactions

Operations

Control Management

Operations

Evidence & Proof Audit Disclosure Reporting

Compliant Operations

FileNet P8 Architecture
Clients
Portals & Web Applications LOB & Partner Solutions Desktop Applications

Content
Content Manager Image Manager AE Capture TCM Document Publisher

Suites

Business Process Manager

Process
Forms Manager Business Process Framework

Compliance
Email Manager Records Manager Records Crawler

SharePoint Integration

Business Activity Monitor

FileNet P8 Platform
Application Services Security Manage

Services
po ev e D l not a ge n i r t I

Content, Process & Compliance Services Content Federation Services

Repositories

FileNet Panagon Repositories

FileNet P8 Content Repositories

IBM Content Repositories

Third-Party Content Repositories

Capture & Imaging

Content
Capture & Image Manager Content Manager TCM

Process
BPM & BPF BAM eForms eForms

Compliance
Records Manager Records Crawler

Image Manager Typical Flow

Capture &

Content

Content Manager

Image Manager

TCM

BPM & BPF

Process
BAM eForms eForms

Compliance
Records Manager

Records Crawler

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Features of Capture & Image Manager

Capture &

Content

Content Manager

Image Manager

TCM

BPM & BPF

Process
BAM eForms eForms

Compliance
Records Manager

Records Crawler

Capture Features Conversion of business documents into electronic data Classification of the scanned documents with suitable index values Assemble scanned images Store in Content Repository or any other DB Image Manager Features Integrated Capture environment high volume capture and indexing of scanned documents Participation in Workflow Supports multiple standard formats PDF, faxes, email, images and graphics Integration with ERP and CRM Supports WORM (Write Once Read Many) in the form of OSAR for content integrity and permanency for compliance and regulatory requirements 11 Enables auto classification of content through pre-configured XML classification.

Content Manager
Capture &

Content

Content Manager

Image Manager

TCM

BPM & BPF

Process
BAM eForms eForms

ComplianceRecords Records
Manager Crawler

Provides a single enterprise catalog of all your digital content.

Metadata

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Content Manager Features

Provides full content life cycle and extensive document management capabilities of digital content Combines DM with workflow processes to automate content related tasks Unique Active Content capabilities proactively move content and content related business tasks without human initiation Designed as a central repository for all types of electronic information Provides mature versioning and parent-child capabilities and integrated publishing support. Actively manage content across the enterprise regardless of the repository

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Content Manager Features

Example of Insurance claim

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Business Process Manager Features

Business Process Management Drivers: Relentless quest for competitive advantage Be smarter, faster, better, cheaper How can I Be more responsive? Provide Better Service? Extend my reach? Further reduce my operating costs and cost per transaction? Manage issues before they become problems? Leverage and extend my existing infrastructure investments? Ensure compliance and reduce exposure to risk Basel II, Sarbanes Oxley, Paper Elimination Act, Six Sigma initiatives

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High-level View of Toolset

Real-time process monitoringBusiness Activity dashboard to Process Monitor display & manage Monitor key performance Configure case indicators Agile ECM management & Business process applications Framework Process RAD Tooling Design intelligent, high fidelity XML or Framework eForms pure HTML formseForms Designer Preconfigured process performance metrics for use with Business Activity Monitor View work in progress processes, manage participants, & modify associated content.

Process Tracker
Web 2.0 dynamic content for contextualcollaboration & composite application Intelligent, high fidelity electronic forms for human steps in processes

Provide two design modes for business Process Analyzer & IT users withProcess Designer XPDL support Create BPMN template-based OLAP-based process analytics & designs in MS Visio Visio Connector Process Engine reporting & import them to Process Designer Define & run Integrated process execution simulation Content Engine & content repository for Process Simulator scenarios to Active Content identify, optimize processes
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Business Process Manager - BPM

Capture &

Content

Content Manager

Image Manager

TCM

BPM & BPF

Process
BAM eForms eForms

Compliance
Records Manager

Records Crawler

ct Obje ase C

Auto Escalation Drives Performance

ectt Objjec Ob ase Case C

Maintain SLAs Process timers Step deadlines Parameter

Obje Case

ct

Obje Case

ct

driven Exception
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BPM Features

Enabling Agile Business Processes

Intuitive representation Easily modified Automatic Audit Trail Reduced cost of ownership Promote re-use of Best Practices Maximize process agility and responsiveness
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BPM Features
Reduce Complexity with Process Orchestration
Process Web Services Applications

Connect processes with the applications that run your business Orchestration Share work across process platforms Snap into existing infrastructures Focus on ease of development and deployment Treat processes as enterprise services
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Process

Process Designer

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BPM Features Enhanced Visibility with Process Tracking

Micro visibility down to an individual process and work tasks Complete record of processed tasks Real-time view of tasks and activities

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Process Simulation

Design

Simulation

Simulates Workflows by providing what-if' scenarios. Output is captured as an animation that can be run repeatedly Cost($) is calculated for each step Minimum and maximum time to complete a workflow The number of overdue work items Simulation helps to avoid the malfunctioning of a real time workflow. Multiple processes can be simulated Simulations stored as objects in Business Object Store Version control Security access control
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Process Simulator
Before After

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A Framework to Address Business Challenges

Increase Collaboration among Reduce development cost stakeholders Balance configuration with extendibility

Business Process Framework

Improve quality by minimizing Achieve repeatability to minimize TCO
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Accelerate speed of deployment

custom code

Business Process Framework

Case Management with Business Process Framework (BPF) Rapid Process Application Configuration

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Business Process Framework How does it work?

Import the process to framework configuration Design process in Process Designer tool Deploy the application Configure the application in configuration tool

End User experience via browser

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Benefits Using IBM FileNet Business Process Framework

Implements BPM best practices field proven Many deployments prior to product launch Faster development and deployment of BPM apps 1-4 months from design to deployment Configurable and customizable UI Better and richer user experience for both dev & end-user Custom BPM apps through configuration, NOT coding Extendable with custom code if a need be Common foundation uniform and consistent BPM apps Minimize TCO shorter cycle, repeatable, easily maintained Ideal for prototyping
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eForms

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eForms - Features
eForms is powerful, yet easy to use software Designed for professional looking forms for paper or electronic use Many intelligent features Electronic signing Using digital signatures With eForms Designer's advanced drawing tools, you can draw professional and appealing form templates, ready for users to fill out in a browser window. eForms Designer allows you to make your electronic forms automatically calculate, format, lookup, submit, and check information for the user Multipage Document
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eForms

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Email Manager
Email management for Microsoft Outlook (Exchange), Lotus Notes (Domino), and Novell GroupWise Nothing to install on the server, connects as a user Automatic or Manual email capture (Notes, Outlook) Rules-based capture supported Scheduled, Date, To:, From:, Subject, Body analysis Multiple options for message management Integrates into business processes Keeps messages filed with contextually matched documents Stores messages in .XML format (GroupWise) All relevant email and associated content accessible from a single access point for legal discovery
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Email Capture

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Records Manager

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Records Manager Features

ZeroClick maintenance of records Any document scanned images, PDF etc can be records Enforcing corporate compliance procedures without depending on users Organizing, securely storing and quickly retrieving vital company records Timely expiry of records based on business rules Effective destruction of expired records Policy enforcements of records Extensible for changing nature of compliance and regulatory mandates Pre defined workflow operations can automate Auditing of all events on a document Saving of a file in an electronic folder triggers document classification and policies Pre-defined events can be automatically captured and events driven out of them Unified administration of all record management policies through Enterprise Manager and Object Stores

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Records Manager
Records Management involves following activities Declaration Identifying an asset as a record Classification Identifying the right record category/type in order to manage it accordingly Use Retrieving and accessing records in a secure manner Retention Assuring records are kept securely until no longer needed Disposition Processing records for eventual removal

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Records Manager

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Records Crawler
Allow large volumes of content from external sources to be migrated to a FileNet repository and brought under control of FileNet Single point of control allowing an organization to identify, inventory, analyze, categorize, migrate, transform, process, secure, and store content. Automatically capture content: No manual intervention required to add content to the FileNet repository Automatically incorporate content into a business process Enable documents to be passed to one or more transformation applications Capture or control data in third-party repositories, including metadata transformation
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Single Sign On & Native LDAP

Provides identity management, multi-layered and object security Standards-based authentication with industry leading LDAP Directory Servers Single Sign On (SSO) providers User and group information is managed and maintained in the corporate security infrastructure.

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Why ECM and BPM ?

Cost Improve efficiency Reduce cost Increase profits & performance Better manage content lifecycle

Customer Deliver improved customer service Increase competitive advantage Provide faster turnaround

Risk Compliance Manage retention & records Mitigate risk management Ensure business continuity

Key Business Drivers

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BPM Features
Case Study: Loan Origination Solution
Business Requirements

Eliminate Paper in Mortgage Processes Paperless underwriting Content access for loan servicing Become audit proof Reduce turn times and touches per loan

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FileNet BPM in Loan Application Submission

Channel
Branch

Applications Arrive
FileNet eForm

Applications Arrive

Applications Added to Object Repository

Scan / Index Verify / Image Enhance / Bar Code Recognise /

Case Object created, contains data elements and physical content file

Call Centre

Paper / Fax

Character Recognise

Broker

XML Correspondent XML Classifier maps XML data to P8 Custom Internet Banking Interface Objects

Launch Process

Process Audit Logs & Loan Documentation Declared as a Record

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FileNet BPM Features

Initial Customer Process Loan Origination

RED Requires human intervention BLUE Semiautomated activity GREEN Fully automated activity YELLOW Process latency

Largely, a manual, people-intensive process with extensive latency Too many steps in both the main and sub processes for 42 loan originator

FileNet BPM Features

Results Underwriting process reduced from 7 days to 48 hours or less Supported a 400% increase in volume of originations Processing costs reduced from $250 to $60 per loan Eliminated lost documents Effortless document transfers to investors Near-STP environment with minimal human

ECM-enabled Process Near STP

76% cost savings Dramatic decrease in processing times

number of steps reduced and sub processes eliminated manual tasks almost completely eliminated
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All parties, including clients, now have immediate

43 access to information and are part of the solution

FileNet BPM Features

Facts
Australias first and oldest bank est. 1817 Employs 27,000 in Australia and New Zealand (Sept 30 2006) Global assets of $300 million (Sept 30 2006) TULO Transactions & Unsecured Lending Operations Pronto Enhanced Workflow System powered by FileNet P8

Business Challenges
Tedious and time consuming paper-work processing Replace existing business system and improving business strategy Enhance customer service Streamline end-to-end business processes Limited end-view of business processes Inability to balance workloads

Solution
FileNet Business Process Manager, Content Manager, Business Process Framework, Professional Services, EAI via MQ to mainframe Pronto captures work normally sent by mail, email or fax and electronically delivers this to the teams for loading & processing. Teams at TULO use dual screen PCs.

Results
Pronto development and deployment Uniting front and backend application providing a common platform Work delivery across multiple channels full visibility, tracking Automation of once manual work request Reduction of data storage requirements Workload balancing through defined rules

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Other Material

IBM Redbooks

ibm.com/redbooks ftp://www.redbooks.ibm.com/redbooks/SG2475 09
Product Documentation

http://www.ibm.com/support/docview.wss?rs=3247&