Management Decision Making

&

Information Systems in organizations

FLAME
FSB Pune February 2011
Author: Dilip Thosar February 2011

"The problem is that not everything that counts can be counted, and not everything that can be counted counts." Albert Einstein
BIS : Business Information Systems Management Decision Making & IS in organizations
Slide no. 1 August 3, 2011

Options and Nirvana

Management = Reduction of surprises When surprised, make a decision Decision making = choosing one plan of action from many available options. Nirvana=lack of options How do we make decisions

February 2011

The worlds best binary Rational decision-making tool Blink Random Delegation The Delphi Method

Tea or Coffee, Madam? Nirvana!

Author: Dilip Thosar

BIS : Business Information Systems Management Decision Making & IS in organizations

Slide no. 2 August 3, 2011

Competitive Advantage
Competitive advantage is the means by which a company manages sustain its market position against its competitors, on a sustained basis

Author: Dilip Thosar February 2011

BIS : Business Information Systems Management Decision Making & IS in organizations

Slide no. 3 August 3, 2011

Competitive Advantage
Technologies can define competitive advantage
Both yours and competitors

Competitive advantage can be acquired by continuous innovative use of technology for products and processes Businesses must build competitive advantage around technology Developing a Technology Strategy is complex due to ever changing nature of technology Simultaneous Market Pull and Technology Push ensure rapid changes in technology Benchmarking v/s competitors and ideals Best Practices: most successful methods to achieve desired results in an ongoing business most efficaciously and efficiently
Author: Dilip Thosar February 2011

BIS : Business Information Systems Management Decision Making & IS in organizations

Slide no. 4 August 3, 2011

Information
Data, Information, Intelligence, Wisdom Volume of Information in Corporates
Worldwide spend on IT ~ 2 Trillion $ p.a.
I n f o r m a t I o n I n t e l l i g e n c e
Slide no. 5 August 3, 2011

D a t a

Organize

Analyze

Spreadsheets
Author: Dilip Thosar February 2011

Charts Graphs Analysis Tools

BIS : Business Information Systems Management Decision Making & IS in organizations

Information Analysis
Data Mining
Process of analyzing data from computers and other large relational databases (i.e. structured data) Extract useful information and detect interesting correlation and patterns from numeric data

Text Mining
Process by computer of extracting information from unstructured (i.e. natural language) text and making links to form new facts or hypotheses

Visualization
A visual approach to data analysis to reveal insights or unexpected relationships through lists, co-occurrence matrices and maps
Author: Dilip Thosar February 2011

BIS : Business Information Systems Management Decision Making & IS in organizations

Slide no. 6 August 3, 2011

Visualization

Author: Dilip Thosar February 2011

BIS : Business Information Systems Management Decision Making & IS in organizations

Slide no. 7 August 3, 2011

The Technology Radar

Radar Screen is a
powerful graphical format for the top management to identify early
technologies in the market technological trends threats and opportunities
Author: Dilip Thosar February 2011

BIS : Business Information Systems Management Decision Making & IS in organizations

Slide no. 8 August 3, 2011

Evolution of Technology

Author: Dilip Thosar February 2011

BIS : Business Information Systems Management Decision Making & IS in organizations

Slide no. 9 August 3, 2011

Father Of Computing
Charles Babbage called the "father of computing" for his detailed plans of mechanical Calculating Engines both the table-making Difference Engines (1821) and the ambitious Analytical Engines (1837) which were flexible and powerful, punched-card controlled general purpose calculators, embodying many features which later reappeared in the modern computer
BIS : Business Information Systems Management Decision Making & IS in organizations
Slide no. 10 August 3, 2011

Author: Dilip Thosar February 2011

Empirical Laws of e-growth

The more often a task is performed, the lower will be the cost of doing it. Magnetic disk areal storage density doubles annually Network connection speeds for high-end home users would every 21 months Number of radio communications transmittable at the same time and place doubles every 30 months Urban digital connectivity doubles every 12 months
Author: Dilip Thosar February 2011

BIS : Business Information Systems Management Decision Making & IS in organizations

Slide no. 11 August 3, 2011

Moores law
Computing power* will double in power and halve in price every 18 months
Transistor density Cost of Production

Author: Dilip Thosar February 2011

BIS : Business Information Systems Management Decision Making & IS in organizations

Slide no. 12 August 3, 2011

TechEvol: Processor Density

Author: Dilip Thosar February 2011

BIS : Business Information Systems Management Decision Making & IS in organizations

Slide no. 13 August 3, 2011

TechEvol: MainFrames
"I think there is a world market for maybe five computers.~Thomas Watson, Chairman of IBM, 1943

Author: Dilip Thosar February 2011

BIS : Business Information Systems Management Decision Making & IS in organizations

Slide no. 14 August 3, 2011

TechEvol: Mobile Telephony

Author: Dilip Thosar February 2011

BIS : Business Information Systems Management Decision Making & IS in organizations

Slide no. 15 August 3, 2011

2007 TechEvol: The Internet

Mosaic Internet WWW Created Created 1993 TCP/IP Named 1989 and Created ARPANET Goes 1972 1969 TCP/IP 1984 Hypertext Invented 1965 Packet Switching Invented 1964 First Vast Computer Network Envisioned 1962 Silicon A Mathematical Chip 1958 Theory of Memex Communication 1948 Conceived
Internet Web 2.0 Boom 2003 Age of & Bust 2007 eCommerce 2001 Begins 1995

1945

1945
Author: Dilip Thosar February 2011

BIS : Business Information Systems Management Decision Making & IS in organizations

Slide no. 16 August 3, 2011

The WorldWideWeb
Protocols
SMTP - Simple Mail Transfer Protocol POP3 - Post Office Protocol v3 FTP - File Transfer Protocol NNTP (Netnews) - threaded discussions Gopher - text search and archive Telnet- allows a user to log-in to a remote computer Email Search Engines Java Internet Video Telephony Amazon eBay Verisign Paypal

Killer Apps

Killer Sites

ICT Convergence
Author: Dilip Thosar February 2011

BIS : Business Information Systems Management Decision Making & IS in organizations

Slide no. 17 August 3, 2011

Web 2.0
Second generation of Web-based services
Communication tools Collaborative technologies Social networking sites:
Facebook, Xing, LinkedIn,

Killer sites
Google Wikipedia Youtube BitTorrent MySpace Monster WeBlogs : Media Streaming Internet storage : Flickr Internet Maps

Killer Apps

Killer Technologies
Ajax RSS SOAP

Author: Dilip Thosar February 2011

BIS : Business Information Systems Management Decision Making & IS in organizations

Slide no. 18 August 3, 2011

HCI : Computers and Humans

Pranav Mistry Kevin Warwick

Author: Dilip Thosar February 2011

BIS : Business Information Systems Management Decision Making & IS in organizations

Slide no. 19 August 3, 2011

Technology in Business
Over 100M businesses have a website Over 85% internet users use ecommerce In India, 85% of users buy things online 3% of Indias population (1.2B) use internet UPS moves 3.7B packages worldwide Over 64M people read online news Google ads earned around 17B$ in 2007 Linkedin has over 60M active users
BIS : Business Information Systems Management Decision Making & IS in organizations
Slide no. 20 August 3, 2011

Author: Dilip Thosar February 2011

Case : CCD
Describe CCDs Business Model and Strategy Analyze CCDs business in the Porter Framework Describe the Systems used by CCD
Types of systems What role they play in achieving a competitive advantage

Recommendations
How should CCD tweak or change their IT strategy to overcome challenges expected in their path of growth and excellence?

Author: Dilip Thosar February 2011

BIS : Business Information Systems Management Decision Making & IS in organizations

Slide no. 21 August 3, 2011

Questions?

Author: Dilip Thosar February 2011

BIS : Business Information Systems Management Decision Making & IS in organizations

Slide no. 22 August 3, 2011