VERBAL Non COMMUNICATI ON

When we dont use words

Nonverbal communication is usually understood as the process of communication through sending and receiving wordless

Non-verbal communication
includes facial expressions, eye contact, tone of voice, posture & motions, and

It may also include the way we wear our clothes or the silence we keep.

There are more than 700,000 forms of nonverbal communication

We Communicate less with words !

Ambiguous Substitutes, contradicts, emphasizes or regulates verbal message

Conveys emotions and attitudes

Continuous Culture Bound

Paralanguage

How you
say what you say
I NEVER TOLD YOU
lan ra e Pa g ua g

39% meaning is affected by vocal cuesnot the words but

the way they are said

The gestures, postures, and facial expressions by which a person manifests various physical, mental, or emotional states and communicates nonverbally with others
The American Heritage Dictionary of the English Language

Movement of Body can express both general and specific messages

VOLUNTARY INVOLUNTAR Y

HITLER

FINGERS
The O.K. signal. (the thumb and forefinger form a circle) means fine, or O.K. in most Cultures.. zero or worthless in some parts of Europe.. money in Japan.. An insult in Greece, Brazil, Italy, Turkey, Russia and some other countries..

FINGERS (Contd)
Pointing with the index finger is common in North America and Europe.. But it is considered impolite in Japan and China where they favor using the whole open hand..

Gestures & Postures

Standing position Walking style Hand Movements

Faci al E xpre ssio ns

Facial Expressions
Face is the index of Mind The eyes, the lips and the muscles express many feelings

Eye contact is most effective in the goal to gain someones trust

Stare or fixed gaze suggest involvement or wonder or disapproval ---------------Raised looks show dominance

 Downcast looks suggest weakness and submission Direct eye contact communicates honesty, transparency and neutral attitude

Elizabethan Fashion

Space and Distance

SpaceIDistance as an indicator of intimacy

Intimate distance-no more than 18 inches apart mom and baby Personal Distance-18 inches to 4 feet - Casual and personal

Distanc e

Social distance-4-12 feet impersonal, business, social gatherings Public distance-More than 12 feet Public speaking

Distanc e

So What Does This Mean?

Let me see!
Authoritative

Pondering Thinking Considering

So What Does This Mean?

Can I help! Trust me! Youre in good hands! Helping Hand

So What Does This Mean?

Dejected
Disappointed Lost it.

So What Does This Mean?

Now just stop that! Get out of here! Defensive Oppositiona l

So What Does This Mean?

So tell me more! Open Accepting Welcoming

NONVERBAL BEHAVIOR Brisk, erect walk

INTERPRETATION Confidence

Standing with hands on Readiness, aggression hips Sitting with legs crossed, Boredom foot kicking slightly Sitting, legs apart Arms crossed on chest Walking with hands in pockets, shoulders hunched Open, relaxed Defensiveness Dejection

NONVERBAL BEHAVIOR Hand to cheek Touching, slightly rubbing nose Rubbing the eye Hands clasped behind back Locked ankles Head resting in hand, eyes downcast Rubbing hands

INTERPRETATION Evaluation, thinking Rejection, doubt, lying Doubt, disbelief Anger, frustration, apprehension Apprehension Boredom Anticipation

Silence
Better I be now.

B A

T IG

NK HA

OU Y

I hope you enjoyed watching this as much as I enjoyed making it.