INDIVIDUAL INTERACTION AND SKILLS

CONTENTS OF THE TOPIC

Definitions Factors influencing individual behaviour towards others Intrapersonal interaction skills Interpersonal interaction skills Types of skills

Definition of interaction

The way in which an individual behaves and acts in situation involving others

It can be formal or informal

Factors influencing individual behaviour towards others

The actions and behaviour of others Characteristics of other person

Physical appearance Age Race and ethnic group Mental process of receiving, storing and using information about other persons, situation and memories

Cognitive processes

Contd

Environmental variables

Environmental temperature Environmental odour Noise

Cultural context

Co-operation

Behaviour in which individuals work together to attain shared goals

Its affected by: Reciprocity Personal orientation

Cooperative orientation An individualistic orientation Competitive orientation

Trust in others

Competition

The effects of competition are Performance Group solidarity and morale Increased cooperation within the group Positive evaluation of our own group Distorted perception about other group

Collaboration

Conflict

When two or more individuals or groups feel themselves in opposition Features of conflict

Matter of perception Opposing interests Harm to other interests Social interaction

Impression management discussed earlier

Interaction skills

Intrapersonal interaction skills Interpersonal skills

Intrapersonal interaction skills

Definition

The abilities that exist within a person's mind or self

Skills required for effective intrapersonal interactions

Self awareness and self assessment Motivation to achieve Receptivity to feedback

Effective work habits

It is our ability to give time, work and loyalty to our job

Commitment and enthusiasm in helping others Nonjudgmental and valuing diversity of values of others Self confidence Positive personality impact: both in and out

Interpersonal skills

It refers to the mental process applied during social communication and interaction in order to reach certain effects Skills required for effective interpersonal interaction

Effective listening
Be interested Stop talking Avoid distraction, ask questions

Reading emotions Developing trust

It our ability to make people feel through our sincere efforts that we are honest and reliable

Good speaking skills Time management

Make list of things to be done Set priorities on daily basis Use prime time effectively

Set short and long term goals Group similar activity Set deadline and meet them Recognize when you are wasting time and take proper action Avoid procrastination

Creative problem solving

By thinking of ourselves as creative By paying attention to our ideas By looking outside the box

By looking for ways to do things better By finding many right answers By thinking collectively with others By turning ideas into action Accept responsibility of our and others performance Build mutual trust among members Appropriate mix of team members skills and personalities

Ability to work in teams

Ability to establish rapport quickly

Types of skills

Managerial skills Decision making skills Supervisory skills Conceptual skills Technical skills

Managerial skills

The Human Touch Dont Be Overly Critical Let Them Fail Be Available Improve the Workplace A Personal Interest in People Be Open to Ideas Give Your People a Place to Go

Please note that all the qualities have to be rated to get an accurate score.

PERSONAL QUALITIES

1. Energy High Good Limited Low 2. Objectivity High Good Limited Low 3. Stress Management High Good Limited Low 4. Uncertainty Tolerance High Good Limited Low 5. Range of Interest High Good Limited Low

INTERPERSONAL SKILLS
6.Impact High Good Limited Low 7. Leadership High Good Limited Low 8. Awareness of Environment: political, economic, cultural High Good Limited Low 9. Behavioural Flexibility High Good Limited Low 10. Autonomy: self- direction High Good Limited Low

PROBLEM SOLVING

11. Fact-finding Ability High Good Limited Low 12. Organizing High Good Limited Low 13. Interpreting Information High Good Limited Low 14. Planning High Good Limited Low 15. Decisiveness High Good Limited Low 16. Decision Making High Good Limited Low

COMMUNICATION SKILLS

17. Verbal Clarity and Persuasiveness High Good Limited Low 18. Handling Objections High Good Limited Low 19. Written Communications High Good Limited Low

Tips For Effective Decision Making

There is no right or wrong when you are making a decision

A decision is a choice between alternatives.

Never make a snap decision about anything, take time to think it out. Make written notes when you are making a decision

Perform a SWOT (Strength, Weakness, Opportunities, Threats) analysis if you have to. Write down all the possible solutions and information, including how each option will effect both yourself and the people around you

Avoid allowing your decisions to stack up

Making decisions one at a time is so much easier than dealing with the pressure of lots of decisions all at one.

If your decision is going to affect other people then talk to them and find out what their opinions and needs are

Before you make any decision, review the facts that you have relating to the decision. Base your decisions on what feels right to you - your gut instinct will usually guide you extremely well.

When you've made a decision, stick to it

You can never be totally sure you've made the right decision, but when you've made one stick with it unless there are extremely valid reasons to change it

When you have made a decision, commit yourself to it 100% and don't let the what if's bother you. Believe in yourself and in your ability to not only make a good decision, but to follow it through

This belief will help you to trust your decisions.

DECISION MAKING BY GROUPS

Definition

It is a process of choosing among various alternatives the best available course of action

STEPS IN DECISION MAKING

Elbings five step model

Problem Recognition Problem Definition Solution Generation and selection Solution Implementation Feedback

MODELS OF DECISION MAKING

Rational Economic Model by Adam smith

Follow all the sep of decision making (the ideal decision making strategy) Bounded Rationality (less than ideal decision) Satisfying Decisions (good enough rather than ideal) Heuristics Moral Ethical Restraints

The Administrative model

Advantages and Disadvantages of Group Decision Making

Advantages

Pooling of Resources Increases Diversity of Views Increases Stimulation Sharing the load Specialization of labour Increased Acceptance of a Solution Increased Legitimacy

Disadvantages

Time consuming Threat or intimidated Pressure to conform Domination by few Conflict and ill will Ambiguous responsibility Influence of seniors

Supervisory skills

Be yourself. Start slowly. Gather information. Be visible. Review written materials, policies and procedures as early as possible.

Use your boss and seek a seasoned mentor Emphasize teamwork Be evenhanded, fair, and consistent. Promise - and provide - good communication in both directions. Wherever it is within your power, make your own decisions.

Technical skills

Involves process or technique knowledge and proficiency Involves the formulation of ideas Managers understand abstract relationships, develop ideas, and solve problems creatively

Conceptual skills