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Management

INLS 227 Fall 2002

Owner v. Manager
Owner
ran his own business managed business and people Played a big part in running daily activities Opened and closed shop Had one building Made those deposits to the bank

Management
Manager
Not owner Was subservient to owner Managed the daily activities

The Professional Manager


Professional Management Programs
Wharton Business School 1881 Harvard Business School 1908 NYU Business School 1918

Three factors around this time leading to professional management status:


Growth of big business Separation of ownership from management Development of a transferable body of management knowledge

Business Management
Finance Manufacturing Purchasing, transportation, and physical distribution Human Resources Management Employee Benefits Technology Administrative Systems

Management - Finance
Role
Translates all information into financial, bottom line. Managing money

Responsibilities of the Chief Financial Officer


Sets financial and financing policies Provides measurements Plans annual and long range goals Evaluates economic trends May also be chief investment officer setting investment policies

Finance Organization Chart


Middle to Large Organization

Chief Executive O fficer

Chief Financial Officer

Controller

Treasurer

Director Taxes

Director Internal Audit

Director M IS

Manufacturing
Planning a manufacturing organizational structure
Develop strategy and goals Assign people to structure

Manpower planning and performance


wages labor

Manufacturing processes
process design planning manufacturing/production systems

Manufacturing
Materials management
Planning of production and materials Evaluation

Quality management
Quality Control Vendor quality Customer feedback information

Materials handling & warehousing


basic handling principles equipment and systems for handling planning the warehouse

Facilities management
Location Plant capacity, layout, equipment installation Automation

Purchasing
Originally, the purchasing agent Importance transitioned it to purchasing manager Inventory control
Just-in-time

Purchasing of capital equipment Great place for cost cutting

Physical Distribution
Gets the finished product to the right place, at the right time, in the right condition, and at the right cost for customer sales Acts as buffer between production of product and the customers or market for the product by maintaining inventories, transportation, operating the warehousing facilities Acts in support and in complement with production, marketing, sales

Human Resources Management


Locating, appraising, selecting, and placing employees in a timely and efficient manner Requires integration of dynamics of organization, awareness of long-term strategic plans of the organization, Statistical data on separations, promotions, demotions, hires Use of computer technology critical
PeopleSoft, HRNetSource

Human Resources Management


Importance of compliance with government regulations
1960s the govt focused on the workplace as the arena for for social change Amount of regulations had profoundly affected the organization and responsibilities of HR.

HR Compliance
Documentation and Records
Federal statutes and regulations require maintenance of records for varying periods of time.
nonexempt employees records kept for 3 yrs involuntary terminations 6 months Occupational Safety and Health Act (OSHA) records kept for 5 yrs required for work-related deaths, injuries, illnesses

HR Compliance
Fair Labor Standards Act FLSA Civil Rights Act of 1964 Title VII Employee Retirement Income Security Act ERISA Occupational Safety and Health Act OSHA Affirmative Action Family and Medical Leave Act 1993 FMLA Americans with Disabilities Act 1992 ADA
Consolidated Omnibus Budget Reconciliation Act COBRA Equal Employment Opportunity Commission EEOC

Human Resources Management


SALARY ADMINISTRATION Employee Compensation
Benefits Bonus, Incentive awards Direct pay - largest portion of compensation costs

Must develop pay structures


Market value,job pricing,evaluation structures (points system)

Strategy to determine increases


Merit, inflation, across-the-board,

Human Resources Management


Employee Benefits
Def: additional compensation or pay in the form of vacations, sick leave, social security, pensions
Life insurance, medical insurance, profit sharing, pension, SS, discounts, sick, vacation, rest periods, relocation expenses, counseling, credit unions

Human Resources Management


Manage Executive Compensation
Base salary, annual incentive awards and bonuses, long-teem incentives, stock options, special stock, supplemental pension plans,, perquisites [car, office, plane, medical, club memberships, in-town apt,. Sabbatical leaves

Human Resources Management


Training and Development
Different from school training adult training needs Learner involvement, tailored learning activities, informal, manageable units, applied Employee training v. Management training Evaluation of training is important Training cost money!

Human Resources Management


Performance Appraisal Employee Relations- quality of work, employee health Labor Relations Safety Security

Key Resources for HR


Databases
CCH Health and Human Resources Management BNA Human Resources Library ABI-Inform LexisNexis Academic Business Source Elite Best Practices Database Dissertation Abstracts Online Wall Street Journal

Key Resources for HR


Internet Resources
Department of Labor Bureau of Labor Statistics National Labor Relations Board U.S. Census Report on the American Workforce National Compensation Surveys Employee Benefits Survey Training Supersite from Training Magazine

Key Resources for HR


Magazines and Journals
HR Focus HRMagazine Human Resource Development Quarterly Human Resource Management Monthly Labor Review Personnel Psychology Research in Personnel and Human Resources Management Training Workforce

Key Resources for HR


Associations
Society for Human Resources Management American Society for Training & Development

Key Resources for HR


Books
Handbook of Labor Statistics American Salaries and Wage Survey Human Resources Yearbook The ASTD Training and Development Yearbook Deskbook Encyclopedia of Employment Law The Executive Handbook on Compensation: linking strategic rewards to business performance The Performance Management Pocketbook

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